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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not always reliable with follow ups, long service waits
Business response:
Thanks for sharing. We are working daily to improve the overall customer experience.
Service is prompt, very professional and courteous. They took the stress out of replacing the product on my own.
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
good service; technician knew exactly what he was doing.
Business response:
Hi Brooks, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Quick response for approval for work to proceed
Business response:
Hi Irene, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
i had to do multiple follow ups and spend a lot of time to resolve the claim to replace my water heater. They finally sent the check as promised. But the coverage explained when i signed up for the member ship Vs what they explained during the time of claim was different. Ensure to read the documents thoroughly before you take up the membership.
Business response:
Gomathi, Thank you for letting us know about your concerns regarding your denial. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed
Not just dispatched to do one thing; they actually look for all possible causes, which could cause further harm.
Business response:
Thanks for sharing your positive feedback.
The last 2 items I needed fixed were fixed without any issues. And completed in a timely manner.
Business response:
Thanks for sharing your positive feedback.
AHS was prompt scheduling the repairs requested and assisting me in securing the replacement or replacement parts.
Business response:
Hi Sheila, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
This company did a very thorough and effective job! I would highly recommend them to anyone.
Business response:
It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 143,051 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.