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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It takes a very, very long time to get warranty items fixed. A lot of run around with vendor companies once a warranty claim has been submitted and a service call has been scheduled. Vendors never seem to know anything about claim or what they're working on once they arrive. I had to call two different companies to get my dishwasher fixed and spent a very long time on the phone and on hold. Eventually was fixed but the whole thing was a process.
Business response:
Hi Erin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter
They're better now, but it used to be hard to get a human. And the contractor they assigned didn't do the work
The technician, John from PDS was professional and completed my repair in minutes.
Business response:
Hi Gwen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Good coverage but slow response some times
Business response:
We're glad to hear your experience went well.
They have been very helpful in every interaction! Quick responses and no hassles with claims
Business response:
Hi Kristy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Ease of use, great communication and great customer service
Business response:
Hi Thomas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Even with the covered Pandemic American home shield was able to come through on my refrigerator replacement
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Very helpful when I called. Quick service.
Business response:
Hi Sheryll, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Your representative, Cori, I think, was courteous and efficient. He helped give us ideas on a rather odd doorknob. He had our new home re-keyed in a very short timed. Given this experience, we HIGHLY recommend American Home Shield. Thank you very much.
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 143,075 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.