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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contractor was excellent. They were very thorough and they were able to repair the clogged line off of our furnace and got it back working. It went very well and it's been working great.
Abby Heating & Cooling looked at my HVAC unit to make sure that it was tuned and ready for fall and winter. They also looked at my water heater which had started leaking. AHS had a company come out who did a very good job. The company said that they understood that I'm off that day and that they would try to make it out to my place. They made it out during a time when I was able to fit them and changed the water heater with very little fuss. Home Shield should advertise tune-ups for HVAC systems a little more. Regardless, I ... read more
The control valve on the water heater exploded and I called it in the next morning to American Home Shield. They gave me the number to call. I got a voicemail that didn't have a way for me to leave a message. I turned around and called right back. The adviser I talked to put me on hold and called the company. They assured me somebody would be out that day. About three hours later, the guy called me and he was out in about four hours. He diagnosed it, went and got the parts, and came back about an hour later. He fixed it and ... read more
AHS is great. I had several different companies in the past, but this is the best I had since buying them. My experience with the refrigerator was easy and fast. I had to wait for the part but nobody can do anything about it with everything going on. The last claim was for my air conditioning. The air handler was bad so it had to be replaced. May Heating and Air said my part was $1,500 because they have to remodify the duct system and then AHS will take care of the air handler, labor, and the freon. But I had another company... read more
It was a good experience with American Home Shield. The person that came was a good one. He pointed out some other stuff that was wrong.
Depending on the situation, there had been times where it was easy to submit a claim with and there were times where it wasn't as easy. The way the warranty reads, it was ambiguous as to whether or not it was covered. So I had to call in to confirm the coverage and that would usually take a while. In the instances where I was able to submit the claim online, it was much easier because I knew for a fact that the items were covered. But there was an instance where I thought the item was covered and the rep told me that it wasn... read more
There was some kind of code on our washing machine and it wasn't happening. The guy came in and did a great job. My daughter who was in the house was pleased with it. I'm satisfied with my American Home Shield warranty. I've been on it forever and we've had to call them on numerous occasions over the years. However, they keep going up on the cost. It was $40-something when I started off. Now, it's like $60-something. If they could bring down the price, that would be good. It's no big deal, though. You gotta pay for what you ... read more
Everything went well when AHS's contractor ARS Appliance came out for my dishwasher service call. The tech quickly diagnosed the problem, found the source of the leak, and fixed it.
I claimed two things through American Home Shield. My icemaker in my refrigerator was broken, and the shaft seal on my washer was broken, too. Back in July, my drum cracked on my washer. The tech took like five weeks to get the parts in and get it fixed. It was done about August 8th or so. I was trying to call in because they had replaced the drum, and it was leaking a little bit of water after that about every fifth load. I couldn't get that information to them. I had to put in a claim for my refrigerator, so I wasn't gonna... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,703 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.