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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The technician from #1 Garage Door didn’t know what was wrong. He thought it was the keypad outside so we ordered a new one. He told us to put it in but if it still doesn’t open and close correctly, then just to put back. The new keypad is not gonna be here till Friday. So, we'll try that. Unless the new keypad still is not triggering it to transport from the keypad to the inside thing, then he said to just let American Home Shield know and they'll send him back out. It might be something else but he wanted to start with tha... read more
It's easy to submit a claim to American Home Shield online. Calling is a nightmare. I made an online appointment once. I had to call. I was on hold for 55 minutes until I got ahold of somebody. Other than that, so far, American Home Shield has been very reliable. They sent DT Electric out recently. The technician was very courteous, texted when he was on his way and showed up within the window appointment. He was able to find the problem relatively quick and he solved it.
American Home Shield is great but some of their outside contractors have really dropped the ball for being timely
We've had a different provider last year and that wasn't so good. They were calling people that were way out of our area to come service us. We found out that one of our friends does service through American Home Shield and that was how we came to go with AHS. It's easy submitting a claim. I just do it through their website. The contractor changed the capacitor. The only thing is, they couldn't fix it. It turned out to be an electrical issue and we had to pay $100 for that call to find that out. We ended up calling a friend ... read more
My claim for a rekey with American Home Shield was easy to set up through their online mechanism. It makes it simpler than trying to call someone. Dan's Pro-Lock handled the claim well. Their tech did what was expected and told us about any possible complications that might add to the cost of the job ahead of time.
SDL Plumbing changed out the garbage disposal in the island in the KitchenAid. It was wonderful. The gentleman that went out there, a young, blonde guy, really nice person, was in and out and that was it. He answered the questions. He took care of the problem. The service was perfect. On the other hand, a week prior, I had a dryer issue and it took me forever to get that taken care of. I've been with Home Shield for 10 years in this property and they've been outstanding, but lately, trying to get service in a timely manner h... read more
AMTEC Services was sent by American Home Shield and I didn't have any problem with their service. What I have a problem with is how long it takes to get the service. I love American Home Shield. We’ve had them since we had the house. But lately, like in the last couple of years, I've been having to wait a week and a week and a half at the longest before I get service. Two or three days is fine but I've got some kids in my house now.I haven’t called back about that dishwasher because I’d have to pay twice. Two people that cam... read more
American Home Shield is really simple to deal with. They were prompt in taking care of my problem and I was satisfied with them. I called them for a claim and their process was pretty easy. Customer service seemed to be okay. I told them what was wrong and they got back to me with an email saying they would contact the contractor and that they would be in touch. Everything was good. This claim was for our pool pump that locked up. Miramar Pools Service came out and the tech was a really nice and friendly guy. He replaced the... read more
They did a great job getting my refrigerator repared
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,705 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.