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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I had a lot of things go. We would call American Home Shield and we had success with them. Everything is working excellent. The contractor did a good job. You can’t go wrong with American Home Shield. They never failed me so I recommend them to my friends.
I have had to call American Home Shield twice. The first time, I wasn't too thrilled with the contractor they sent to work on my heating unit. I couldn't understand what he was saying. He couldn't understand what I was saying. When I bought the house, a cage was put over the unit outside. He told me that I need to move the cage in case he had to go in. I'm 70 some years old and I can't be doing that. I just let it go because my grandson had to get somebody else to come back because it cut off again and come to find out, they... read more
I placed a service call to American Home Shield at 1030pm because my toilet was backing up into my shower. I received the contract information right away. Before I could call them the next morning they were calling me. I was surprised to find out the tech would be at my home by noon. David ** and his partner arrived and I explained my problem. They were very professional and quick in solving my problem. They explained in detail how they corrected the problem. This was my first service call and I was very pleased with the res... read more
The toilet upstairs had an issue with the flapper and the contractor changed that. The toilet downstairs stopped whenever it would fill up when you flush it. Then, it would stop as it’s filling up, like it’s hesitating. It did that for four times. The contractor thought that it was air in the line. When they were here the first time, it wouldn't reproduce what I had talked about and I said that it’s something else. It’s when it fills up. They said that they would just replace the flapper. The next day, the toilet started doi... read more
Sometimes AHS is great and sometimes they’re not. But if something's not great, I handle it. Recently, the AC wasn't working. I called American Home Shield and the rep I spoke with was good. Then, the techs came out exactly when they said they would. They were great and so far, the AC's performance has been good.
We submitted several claims to American Home Shield and they have a good submission process. The first one we had was fans. The fans in the bathroom had gone south so those were replaced. There was also the ceiling fan in the living room. It's the kind that has pedals on it that goes around. That was gone as well. A very kind man came and checked it out. He then came back and replaced them for us. That worked really nicely. Also, a man came last week to look at our washing machine.When we bought the house, it had a washing m... read more
I made a claim to American Home Shield for a plumbing issue that I had. I prefer to speak with a live person, and so I had to go through a lot of automated in order to get a live person. So, that's an issue for me. In the beginning, they should ask if you'd like a live person or to go automated, and that's it. They go, "Now go push this number for this, push that number for that." I don't have time for all that.The contractor was fine. He came out twice. The first time, he replaced it twice while he was here because the firs... read more
They’ve been very professional, timely, and I haven't had any problems with the claim. I've done three claims with them since I've had them in January. I normally call and I know I can go online and do it, but I'd rather talk to a person. It works faster too. When my microwave wasn't heating, a tech came and he had to order a part. It's been resolved and I've been very satisfied with American Home Shield, so far.
American Home Shield sent C Mayes for a kitchen sink tied into the dishwasher. The water apparently wasn't going anywhere. They were able to do it in a couple of hours. The job was done completely, everything was working and everybody went on their way. I don't use American Home Shield too often, but it works when I do use it.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,706 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.