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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When my washer was on a rinse or spin cycle, it wouldn’t spin. It always kept reading, “Unbalanced.” The dryer also stopped drying. If you set it on 30 minutes, it'd go from 30 to one within two minutes. The guy came here and fixed both of them within an hour. This is the first time I ever had a problem with any of the appliances in my house and I'm glad it went smooth. The guy came with the parts and everything all ready. He didn't even have to come back and wait for a part. Everything was great.
I've had AHS for years now and just recently used them to service my AC for the winter. The company they sent out was very proficient and professional and got the job done quickly. I'm glad that I have AHS for my repairs. They are good to have for home owners' needs.
I had a refrigerator that stopped cooling. Submitting a claim for it to American Home Shield was pretty simple online. I can easily see my account information and submit that claim through the web. It then gets assigned to a vendor for service in less than five minutes. The contractors I've gotten have been okay so far but the challenge has been this ticket for my fridge that has been open for over a week. AHS sent a contractor out who does not have authorization to complete the service. When he got here, he had to go back a... read more
Submitting a claim to American Home Shield for my AC system was simple, easy and quick. The contractor who came out was very professional and very clean. I was really surprised that the service is that good. I had a claim a couple weeks before that. It turned out to be something really simple, but it was handled very well. I'm pleasantly surprised with the service. I was very happy with the process, too.
Submitting claims to American Home Shield has always been easy. Recently, our heat pump wouldn't quit. AHS sent Accent Heating and Cooling and their tech did great. He knew exactly what the problem was and replaced the needed part. He showed me afterward what it was that he replaced.
I submitted a claim with AHS because the hand sink cracked. But, the contractors that AHS sent don't do that. I had somebody take it out because I couldn't leave it cracked like that. Then, the person disconnected it. So when I asked the American Home Shield guy to come back, he came and said, "I'm sorry, but that's not covered." But I paid the $100 anyway because the guy had to come out. But that's understandable. But they came out quickly. I haven't had any trouble with anybody. I didn't have American Home Shield, but I've... read more
The AC wasn't cooling properly. It wouldn't go any lower than 76 no matter what I set it at and how long it ran. American Home Shield sent somebody out quickly. It was on a Sunday but they don't let people in here. They came back the next day and fixed it. So far, it seems to be working okay. I had Service America and those other kinds, and they're the worst. Those people never did anything. With American Home Shield, at least they call you. They send you an email right away. They give you the number for the company just in ... read more
We were able to submit our claim online. Home Shield just happened to call me because of a little procrastination on my part. I called but I ended up not being able to talk because somebody called that was far more important. I had to hang up, and then I forgot to call back. So, Home Shield called me back and they were on it. They’re on top of everything. Greenway then came out and was initially doing an HVAC inspection type thing. And then, the tech needed a part and he came back to replace it. He was pleasant.
The dishwasher wasn't cleaning the dishes very well. I called American Home Shield to file a claim. The technician was great. He was on time. They gave me a window between 7:00 am and noon, and I thought that was a really long window. Then, I didn't hear anything from him. So, I called them around 11:30 and I said, "Do I still have an appointment?" They said, "Yeah, he's on his way." Then he called me when he was on his way. So, that was all okay. It was just kind of a long wait time. But once he got here, he was very good a... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,706 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.