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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My furnace went out. Call in and got a repair man the same day. The repair man was professional and ready to handle the problem. My gas valve was bad. He had one on his truck for my system. My experience was outstanding!
It is wonderful and well worth purchasing this coverage. Somebody came almost a year ago about the icemaker and just replaced the little arm in it. I called him the next day and told him it still wasn't right, and they never ever called me back. Then the virus broke out. I went so long without the icemaker. I finally got a hold of American Home Shield, and they sent this other guy. He was just awesome and very friendly. He checked the icemaker and said it was going to have to be replaced. He got an order, called me back in a... read more
We had 7 Cities Air come and service the heater to make sure everything is good to go for winter. AHS had a thing online where some kind of preventive maintenance check. So I did that. Everything was fine. The claims process is pretty simple. Normally, I call or go online, and I'll pay the deposit. Then somebody will call me and schedule the appointment. It takes threes days at most to get a contractor out. The only thing is that the copay is not applicable to all services.
My garbage disposal was messed up. I did my claim to American Home Shield online. I just filled out the form. It was pretty simple. The Lindsay Company came out and did everything they're supposed to do. They came right in and inspected the garbage disposal and changed it out. Their professionalism was fine, too.
I closed September 1st and the day I moved in, there was water all over the floor in the basement leaking from there. It was a stressful situation, but everything was good. I called in to American Home Shield and they had Perkins Plumbing come out and diagnose the issue. They replaced something, and I haven't had a problem since. I was very pleased with Perkins Plumbing.
It's fairly easy to get a claim going with American Home Shield. If I want a preferred provider, I have to call them in order to be able to do that and that takes a little bit longer getting through to someone. There was a repair done by another plumber, perhaps about a year and a half prior. That wasn't completed. So, I just needed someone to come out and complete the task. Gaithersburg Plumbing came out and they're excellent, which is exactly why I endure the long wait time with American Home Shield to make sure that it wa... read more
It's easy to submit a claim to American Home Shield but the hold time is relatively long. I know they are busy though. Daryl’s Appliance Service came out on my recent claim ang they were professional. I've had some dreadful experiences with American Home Shield. This goes back 10 years ago. I had paperwork. I had to write a four-page letter in detail. There were a couple of companies that I used, and they were very disgruntled and super unprofessional. I never used them again. It was absolutely horrible. It was very hard at ... read more
American Home Shield has been reliable and they answer questions that I have. They were helpful with my last claim when there was a lot of stuff going on with our pool. Their contractor from Upland Pool Supply helped me out and made my pool clear.
So far, things are good with AHS. But I didn’t like it when I had to pay for each additional claim. My copay was $119 for both the dryer and freezer. But then, they sent another technician out, and he said that for garbage disposal, I would have to pay that separate. They said that was something different. Everything went well with the contractor though. They have good customer service. The repairman put a little motor in the freezer part of my refrigerator and a thermostat in my dryer. He explained everything that he did.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,706 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.