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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great service, great coverage - professional and always timely help!
We did two claims at one time. It was a plumbing for the toilet and the washer went out. It was two different companies. I submitted the claim for the washer on the phone. It was just a questionnaire. And then, when the contractor came, he showed me every part that was bad and explained everything. He took pictures that he would submit to Home Shield. He was very thorough. Home Shield will replace the washer. A plumber came a day later and he said it was a mobile home, and they don't work on mobile homes. So, he had to tell ... read more
I had no hot water. Derheimer came out, cleaned something and scraped some stuff off. However, you just never know who Home Shield will send out as far as your local service people. It would be great to see an option for choosing your own vendor.
We have an appliance issue and we're still waiting to hear back from Atomic Tech. The first time, we had a claim for our icemaker, and everything was on point. The second time, it was for our dishwasher, and I had to call them and it was like a week or so which wasn't too bad, where they came out, and we haven't heard anything from there.We've been trying to find the right warranty that fits for us. We're not renewing with American Home Shield because the price went up. They told me it was military discount, so I was assumin... read more
Recently, our hot water heater stopped working. The contractors ended up fixing both of our hot water heaters and replacing the heating element. It seemed to have worked. We submit claims with AHS mostly online. The difficulty is sometimes getting ahold of someone if you need to speak to them about it. There's a long wait to call. But otherwise, everything's done easily online. In this case, the original person they were gonna send out was not available, like they weren't doing home plumbing. So AHS had to get a different ve... read more
AHS has awesome people. It's like I've known them forever. We're elderly people and we're on fixed income. Having AHS would be the easiest way to go. My kids also talked to me about it and thought that I should get it. I'm glad I did. I called AHS for our air conditioner and I looked it all up and found out who was supposed to come out, so then I contacted them. The reps on the phone were fantastic. I have never felt so easy and relaxed talking to the people or when the tech came out. If everybody was like that, I'd be happy... read more
We had good service when we called American Home Shield. They did what they promised. The technician didn't have the part that he needed and said he'd be back the next day and he was. The AC was fixed and has been running fine since.
I had a dishwasher claim with American Home Shield, and AAA Appliance Heating & Cooling came out for it. AAA was great. The tech was John and he took care of everything. The dishwasher is working great. I'm very satisfied. I also had another company come out for the microwave. It was over two weeks ago, and I haven't heard anything back from them yet. All we needed was a relay. I'm like, "A relay? That's something you can leave on your truck." But I still haven't heard back from them on that. As far as claims, I call AHS to ... read more
The bedroom air conditioning unit wasn't blowing any air. The guy that came out said that they thought that it had a short. He changed out the transformer, and he was still having a problem. Then, he replaced some wiring and it started working fine. I did the claim through American Home Shield's website. I requested service, and paid the 75 bucks, and then they sent somebody out.We had a really good experience. We've had American Home Shield for three years. They do a decent job. We’re happy with them. As we've gotten deeper... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,706 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.