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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a plumbing issue and I submitted a claim online. Then, AHS set up a plumber to come out to my house and he was excellent. He fixed it in about five minutes and everything has been working perfectly since the repair. It's super easy to use AHS and I've never had a problem. But sometimes it takes time to get service. So, if you have a serious emergency, like your AC goes out in the middle of summertime, it may take them a day to get a person to your home.
My central air conditioning unit wasn't cooling. I submitted a claim with AHS then, the techs came out and took care of it. I wish they could've gotten here sooner, but other than that, there wasn't any problem at all. The AC working right now though I don't think this thing has long to live because the compressor sounds really ragged. That was what the guy told me but he said he couldn't condemn it. He said American Home Shield wouldn't let him condemn it until it was totally out. So he got the leak stopped and filled it wi... read more
Authorized Electric came out and the technician got the repair done in 10 minutes. He was in and out. There was a GFI piece that was broken in one of my electrical sockets that ran all of the sockets in my bathroom. So, once he repaired that, all of the other sockets started working fine. I had a claim for my AC before that and my only gripe with American Home Shield is that they don't cover the Freon or the coolant or antifreeze. That has to go into the AC unit so it's quite expensive. If that's what you need, they only cov... read more
A guy from Green’s Appliance came out for my dishwasher and he was very professional. He was very good at what he did. He had to order a part and that took a couple of days. When the part came in, he called, came out, and repaired my dishwasher. It's still working well. Before this, I had a claim for my stove. Green’s handled that as well. They ordered the part and repaired the stove. Everything was done in a timely manner. American Home Shield has a very good claim process and I'm very pleased with it.
Everything went fast and great with Samuel and Sons. The tech came, looked, saw what the needed part was, said he had to go get it and he was back here in 15 minutes. Five minutes later, he was done. He said the compressor had went out. He took precautions, but he never did come into the house because he didn't have to. He went to the outside.This was the first time that I've used American Home Shield since we had it in two years or so, and it was great. I called them at night because I didn't really realize that my air cond... read more
The range hood light on top of the stove went out and the technician who came out was professional. He called before he came and he was on time. He had to order a part and came back a week later. The experience with American Home Shield was easy and quick. We’ve had no problems the last couple of times we’ve used it, so we're very satisfied.
Ever since American Home Shield came out with online, I've been doing claims there. But the last couple I’ve had to call in because of the issues with the other company not fulfilling their duties. I had an existing dryer claim with another company that was basically giving myself and American Shield the runaround for months. The contractor wasn't participating in the way that they were supposed to be. But this was just a one-off time. With my microwave claim, CD’s Appliance came out and that was taken care of. They were abl... read more
The oven part wouldn’t come on. It was a gas one. I replaced some parts that I thought would fix it but that didn't work. I called American Home Shield and their contractor came out. He was nice and he fixed it.
When we bought the house, one of the perks was they paid for two years of American Home Shield and I'm glad they did. When it expired, we had to pay for it. My wife and I thought we needed to continue and I'm glad we did. I've had a number of experiences with them. I've called for an air conditioning unit problem, a garage door, a dishwasher and a microwave. I can't say that all the times that we've called has been satisfactory but the experience I've had has been easy. When you have a problem, all you have to do is log in o... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,706 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.