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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was with somebody else but I switched over to Home Shield. The response has been pretty good. I had a recent claim for the air conditioner and the process was quick. The contractor came in and checked out what the problem was. After that, he went ahead and took care of the issue. He was finished within about half an hour. The experience, so far, has been good. The policy is getting a little expensive though. I might have to switch up. When I started, it was only $50. It shot up about $25 over the past 15 years.
Submitting a claim with American Home Shield was the easiest ever. I had a Home Protect before and I went through so much stuff. But with American Home Shield, I went online and booked it. The next day, I got a call. The technician called in the morning and said he had a job to do. He said he'd be there between 3:00 and 4:00. He was out here at 3:30 and he was done by four o'clock. The work was above grade. It was the best ever. I recommend American Home Shield for everybody.
American Home Shield always does a good job. When the pandemic was going on, it was hard to get through sometimes because everybody was calling in. But usually, it's not and there's no problem going through. I had East Electronics install a cooktop for me and they did great.
We had American Home Shield at our own house and when we bought the house we have now, the policy came along with the purchase. When that ran out, I just continued it. They did what they advertised and they got my claim taken care of in a timely manner. I called them when I noticed that when the air conditioning unit was running, the fan that cools the unit was not running. Their reps did a great service.A-US Air Conditioning of Texas said their guy would be out the next day and he was, first thing in the morning. The tech s... read more
AC Rescue came out for the AC and as of today, it's been working good. The issue had been going on for about two months. It wouldn't cool. It would just either blow hot air or it wouldn't blow at all. It was just constantly reoccurring. This time, the tech just added Freon. Last time, he repaired a fuse that blew randomly. The time before that was a capacitor. It’s different every single time. It's been interesting. I like AC Rescue. They show up, and they usually know exactly what the issue is from the moment they show up. ... read more
When the tech came and I opened the door, he took a step back and asked me to put a mask on. He took precautions against the pandemic, assessed the problem and told me what I needed for my ice maker. They returned a week later with the needed parts and had my issue fixed in five minutes. I feel great about having American Home Shield. Submitting claims to them is very easy. I'm not computer-savvy and if I can do it, anybody can. It's just a couple of clicks and somebody would be at my place. It's very comforting knowing that... read more
American Home Shield's contractor Bestway Mechanical was very good. They fixed the problem immediately with no extra effort. They were also willing to take time to show me a couple of things that I didn't know about the system of my older house. AHS has given me good service. I get repairs without having to spend weeks trying to get somebody who can do the job right.
The claim submission has been pretty easy to use. Myers Comfort came out and they were very good. The only thing that I've ever had an issue with was just waiting on the telephone line sometimes when they might get fairly busy during the air conditioning season, for example. I have not used the online service for requests. I probably should do that. I have gone on it, but I usually just pick up the phone and do it. Other than that, Home Shield is an excellent service. It has helped us a lot. It's worthwhile to have that avai... read more
The dryer was doing everything it was supposed to do, except heat. It would start, stop, and tumble, but when you reached in, the clothes were still wet. So there was no heat. I was very impressed with the tech that they sent out. He looked at it and needed a part. He got the part in very quickly and came and put it in for us, at what was convenient for our schedule. The dryer is good as new.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,707 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.