This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contractor came out ‘cause we had a leak under the kitchen sink. There was some kind of nut that wasn't attached and they found it underneath. They re-hooked it up and tightened it. Then they tested it and it wasn't leaking anymore. They were professional and it was a good experience. I've used American Home Shield a handful of times already and I've been very happy with everything. I was told the contractor would contact me within 24 hours but they're usually much faster than that.
The AC unit wasn't cooling, it wasn't turning on, and it had a bad capacitor. A-US Air Conditioning of Texas came out and replaced the part. The technician was professional. Overall, it's satisfactory. The process was easy and it was well worth having American Home Shield.
I had a garage door opener failure. Also, I had eight smoke detectors that had the function to monitor the carbon monoxide levels and they were all malfunctioning. The fire department arrived and told me I was having that issue. I called American Home Shield and told them that. They said that they would assign the job to an appropriate company so that that situation could be remedied, which they did. Wire Nutz Electric came out and they were really good. My smoke detectors were making all kinds of strange noises before and t... read more
The vacuum had lost suction and I had changed bags and changed filters, and I still couldn't get any suction back. I did the claim online with American Home Shield and it took four days tops before someone came out. The technicians from King Vacuum told me the unit was old and everything was worn out, so they needed to replace it. They were very knowledgeable. They took care of everything and it worked out well.
Got a very quick response from AHS and the assigned contractor. I was kept up to date by the contractor about what he was doing. If I need A/C again, I hope A/C Plus is assigned to do it.
I submitted a claim online with AHS about a plumbing issue I had in one of the bedrooms. I was very happy about the process and how it turned. The contractors were COVID-sensitive. He was very courteous. I like the fact that they confirm the appointment first through text and a few hours before the appointment, they sent a reminder, and 30 minutes earlier, they sent another text letting me know that the technician was on their way. Great customer service from their end. It’s been great. I had one stoppage and one leak. The t... read more
One of the burners on my cooktop wasn't working, so it wasn't getting hot. It's pretty easy filing the claim for it to American Home Shield. I put the claim online and then a rep called to schedule the day. The rep was very communicative so I was satisfied. VP Appliance Repair was sent and the tech was very professional and very knowledgeable. He was explaining everything to me as he went, so it was a good experience. He couldn't repair it, so I'm supposed to be getting a new one. I already submitted an order for one.
Super fast service when you put in a request. Everyone is professional when you call and helpful.
The oven wasn't turning on. I called it in and Home Shield said they would send somebody in. North Star Appliance was very good and very professional. They even have an app where they track the day that they are coming out, where the guy is, and then how far away and how long it will take to get there. It was pretty neat. Home Shield is one of those things that you hate to pay, but you’re glad you got it. One time, it paid off. I didn't have to have an electrician or pay a guy like the North Star out of pocket. They would ha... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,706 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.