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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's been great with American Home Shield. When I call in a claim, it's easy and the reps are courteous and friendly. A technician came out for a plumbing issue and he was super nice. They were able to fix it.
The pool heater kept turning off. Watertight Pool and Spa eventually discovered that there was not enough volume of gas coming in to keep the unit lit. The tech was awesome. He’s super nice and very understanding. The rest of them, more often than not, were professional. There were a couple where they just came out and said, “I don’t know what to do,” and then left. I was like, “Okay. Well, that’s kind of garbage.” But beyond that, most of them were really good. I have recommended Home Shield to several people.
American Home Shield is great. When I have a problem, I call them and they send somebody out. It's pretty simple. When I had a plumbing issue, the contractors that were sent out were good. They didn't find a problem. So, they sent me on to the next person I needed.
The AC was vibrating really loudly then it would turn itself off. The contractor arrived within 24 hours and he was pretty early. He came in here, introduced himself then went upstairs. I showed him what was going on. He went up into the attic and looked at what was going on. He pulled the broken piece of the AC unit then showed me what was wrong with it. He said that he'd get in touch with me either later on that day or he'd be back the next day in order to replace it. He had to locate the part. He wasn’t able to locate it ... read more
We had another warranty company. It kept being the same problem every year, and it didn't seem like they were handling it correctly. So, we decided to switch to American Home Shield. My husband called them and scheduled an appointment. Family Heating and Cooling was expected out between 2:00 and 6:00, and they came at 5:00. They did a tune-up and the service was good. Everything has been great since then.
There was a problem with the water heater. I submitted a claim with AHS and it was quick and easy. Scheduling an appointment was easy as well. Once I got the appointment, I got a call from the company that I was allotted to, which I also got pretty soon. They gave me a reminder call that the technician was going to be here and when he came out, he realized what the issue was as soon as I told him what was going on. So he quickly went and fixed it. It hardly took 15 minutes for him and so far, I don't see any issues after the... read more
The AC's blower would not come on so, it didn't work on the furnace side. I put in a claim with AHS and the process was very simple. We received the info about the contractor on the same, then they\ tech came the following day. He was very nice and very knowledgeable. He explained what was happening and why.The first time he came out, he fixed it and it worked good for about an hour and a half. Then, I called back and he said I’d have to call American Home Shield back. So, I did and they immediately said there'd be problem. ... read more
When the guy came out and did the plumbing, he noticed that our furnace was leaking. All my stuff in the garage from the furnace was wet. He had to clean out a tube. It blew out the sides of our house. He checked our air conditioning running without it. We needed Freon, so he put it in. He also showed us how to get that tube cleaned out so now we know and we can do it. So far, everything's been functioning fine. Somebody also came out to check my dishwasher and my freezer. He ordered parts for both of them. We're waiting on ... read more
In my central air unit in my house, the pan for catching water that drips out was cracked. Water was leaking onto my floor. Submitting a claim to AHS by phone was easy. A contractor from Family Heating and Cooling came and the techs were very professional. They were tidy and clean. They made sure everything was left as it was before they came.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,707 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.