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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I scheduled a rekey online and got a locksmith out that same day. It took about 20 minutes. It was seamless. I've used AHS three times but there were some hiccups one time because I think the contractor fell through. But other than that, things have been easy.
The gas cooktop wasn't igniting and I went online and submitted the request to American Home Shield. It met the expectation of when the contractor would be out. The repair helped me out a lot and it’s great. I’m very satisfied with AHS.
I called American Home Shield's 800 number for our air conditioning and I was on hold for over an hour. That was probably the worst part of my experience - being on hold that long. But once I got on the phone, it was excellent service. They hooked me up with a repair service and the repair service made an appointment with me. They were here within a couple of days. The guy was excellent. He was nice, very professional, efficient and quick. He explained things thoroughly. Everything went well. I'm happy that I have American H... read more
When I tried to call to make the appointment, American Home Shield took me through a whole skedaddle of people. They texted me and told me to call this time for that. Then when I did it, I couldn't reach anybody. That irritated me a lot. It shouldn't have been that way. Then, they couldn't find my account. A little better and more communication of everything will make it a lot easier for the customer when they call and say they wanna schedule something and they give number. It should be right there. They couldn't find it at ... read more
I had an AC claim with American Home Shield and so far, so good. The installation was great. The troubleshooting and diagnostic to come to a conclusion to get a new unit was fair and understandable. Greenway Home Services was professional throughout the whole process. They had masks on. They had boots covering their shoes for the carpet, and they questioned me if I felt unsafe at any particular time. Also, they not only told me the biggest issue was inside with my HVAC which is up in the attic, they actually took pictures of... read more
I had a leak in my bathtub faucet and I submitted a claim online to American Home Shield. Their techs from F6 Plumbing came out the next day and they were professional. Everything has been well since they came. Every time I call, Home Shield fixes everything. I don’t have to pay for anything but my copay.
The Sears tech did a great job. He was on time and he was out of here in 45 minutes. He's very helpful. He had to replace some rollers inside the dryer drum and he had everything with him. I only had two issues but each time, somebody got out here within a day or two and it was fixed. When they came, I didn't have to wait for them to come back. The service is prompt and it has always been a good experience.
The electricity went out on our furnace, and we couldn't find the electrical problem, but we didn't know it was electrical until after the first repairman arrived. He was very nice. However, he said he couldn't fix it ‘cause it was electrical and we'd have to call an electrician. So, American Home Shield arranged that quickly. We were very impressed. The electrician then came out, and it was a switch that he fixed, and then our heat went back on. We were happy and we appreciate the promptness, especially when it's a furnace,... read more
I've been nothing but satisfied so far with American Home Shield. They sent GE Appliances for my refrigerator and their tech fixed the issue. I also have a claim for my microwave but I'm still waiting on that to get fixed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,707 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.