This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Discount Contractors came out for a plumbing issue and the experience was fine. Submitting the claim to American Home Shield was a simple process.
I talked to the water company and they said I had a leak somewhere. But I found the leak before they came and it was my toilet valve. When the tech arrived, he just had to switch out the little valve there down at the bottom because the one that I had wasn't keeping the water from leaking out. So, I had a $280 water bill and that was where it was coming from because it wouldn't stop running. Other than that, the technician was fine. But I have a problem with the call fee that AHS requires because sometimes there's going to b... read more
The AC was freezing up and would not shut off. The guy from Excellence Air tested it and within five minutes, he figured out what the problem was. He changed out the parts. And everything's been fine. American Home Shield solves my problems most of the time as it should. I have an open claim on my washer in my laundry room. I opened that ticket on Thursday. Unfortunately, they're not gonna respond out here until tomorrow, which means we're not doing laundry all this time. So we'll see how that goes.
Our air conditioning stopped running. We would turn it on and the fan was on but no cold air was coming out. Summer Breeze gave us good service. They fixed it. They explained the issue to my husband. Everything has been working well since then.
Within hours of submitting a claim with AHS and once the vendors were assigned, they contacted me immediately. They came out and took a look at everything. The technician was very professional, tested the dishwasher and knew that there was something wrong with it. He ordered the parts and said it would be a few days for the parts to come in. Then he contacted me when they came in and we scheduled a time. He repaired it and was in and out very quickly. He also wore a mask.So far, the service of American Home Shield has been g... read more
My water pump went out and it went good with Patterson Well. They came out on Friday and put some in air in it where I could have some water over the weekend. They came out Monday and replaced it, and got it done. I still haven't got the other one completed though. Our water line busted and I called and called. American Home Shield finally gave me authorization to get somebody else out here to come and do it. The guy came and stopped the water leaking, but that pipe needed to be replaced. He sent the bill to AHS and I didn’t... read more
I submitted a claim online for a broken icemaker. The Home Shield website was fine and Sears was my assigned contractor. They were great and their tech was knowledgeable. The issue was resolved and I now have drinkable water. With this claim, it was pretty easy and effective. I got what I paid for so I was pretty happy with that.
American Home Shield has always done well. The only time I ever had a problem was with a stove. My electric stove went out and it seemed like it took a long time to get it installed. It was a couple of weeks. First, it was, "We'll send you one," then, "We'll give you the cash." I said, "I'll take whatever the buyout is and I'll go look for one here so I can look at what I wanna get," rather than just having them send me something. Outside of that, I've had really good luck with American Home Shield.I had a water heater go ba... read more
Our most recent claim with American Home Shield had to with checking out our furnace. Submitting the claim was very easy. I went out to the web by logging into my account. I said what it was I wanted and they did everything from there. We wanted to know what was going on, if everything was just fine and the contractors were very informative. AHS was very easy to work with.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,707 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.