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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've had American Home Shield for a couple of years. I updated them and the service kicked in on August 8th. The claim with A & C Heating & Cooling was good. The guy was very cordial and very polite. He did a very nice job. The issue was a sensor that tells the furnace to turn on and turn off. He put a sensor in and cleaned the part that needed cleaned.The claim for the washer was a pain. I sent a photocopy of the receipt and I'm waiting for the check to come. My washer won’t come for another week because of the stupid virus... read more
I submitted the claim for the stove online. The website was easy to use. Unitech Appliance Service called and he said, "If you're available, I can be there in 30 minutes." If not, he scheduled for another time. They said it was 24 hours before it was assigned. It was quick. I was satisfied. He came right in, looked at the stove, and he already knew what the issue was. He went back to his truck, grabbed the part, and fixed it. He wasn't at my home for an hour. I've had a great experience with Home Shield. The only thing is wh... read more
I signed up with AHS in July and got it started in August. Three weeks ago, there were issues. It was on a rental in a different state and the toilet was clogged. Someone called AHS on my behalf and the response was very fast. The contractor scheduled a visit and someone was there to welcome them and oversee what's going on. I was told the contractor did a really quick thing and in the long term, they will advise doing some adjustment and stuff. But the day after, it was clogged again and the contractor came back. It's kinda... read more
Home Shield's whole process sucks. It took me six calls to get a guy who knew what he was doing. I had six technicians come out. 3 Rivers Heating and Air came and fixed my unit. They're the smartest one out all of them. However, I'm still waiting for my refund for my deposit. I've been waiting for well over a month now since I talked to the supervisor. Other than that, my unit is now better than what it was.
Our air conditioning unit was not working. The tech is good and the AC has been okay at the moment. Apart from the air condition, I called AHS pretty much the same time for the dryer. It has been fixed and it’s excellent. I also had a claim for the garbage disposal and that was excellent as well. The response time from American Home Shield is good. Things got broken one after the other but it got fixed. So I'm pretty happy.
The heater for the bathroom was not working and it was replaced. The tech that AHS sent out was respectful and knowledgeable. And when he brought it back last week, he put it in and it's working. I've had AHS for a long time and I had a few problems with the Central Heating & Air guy. I requested not to use them again. I also had a problem with a couple of other contractors, but other than that, all the techs have been good and took care of what they were supposed to.
Submitting claims to American Home Shield has been very easy. Their techs from ATR General Services came to service my HVAC unit claim and they were highly professional. They texted me when they were on their way. When they came, they had a mask and put on clean shoes or shoe coverings. They cleaned up the work area afterwards. I've already told friends what a wonderful service AHS is. They are there when I need them most. I'm happy to be a client of AHS.
I had a claim to American Home Shield for the thing where you turn your water on in a bathtub. I also had a garbage disposal that was broken and a problem with the sprayer hose in the kitchen sink that sprays the vegetables. I had to wait so long for the parts to come in. But other than that, A Discount Plumbing did an excellent job. The technician was very professional and very knowledgeable about his business. He was also very polite, courteous and he explained to me the situation why they were having a problem getting the... read more
My last claim with AHS was a little difficult. I got an email reminding me to put a request in for service and have a check up done. I clicked on that link, went to Home Shield's site and put in a request for a diagnostic test. However, AHS didn't put in the request. So, I had to call somebody and change my submission. They have closed my last claim and opened up a new one. For my last claim, their contractor from Comfort First came and he checked everything out. When he finished, everything was good to go.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,707 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.