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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was a blown fuse on my furnace. I called American Home Shield and did a claim through the automatic thing. The contractor who came was professional. They were good. They called me the next day. They replaced the fuse to my furnace. Overall, my experience was great.
American Home Shield's contractor, Installation Services came and tried to diagnose our problem. I was told what they needed to replace. They had come out on a Friday to diagnose and they were out by Monday to put in the replacement part. I was very satisfied with that timeframe. While calling in to American Home Shield's office is awful and I'm hold for over an hour, if contacting them is just done online, everything has been fine. They have been good to us. The warranty has been a money saver. Any time I have an issue, I'v... read more
American Home Shield sent out a contractor for my HVAC system. They were great. But it was nothing that they could do. It’s more the ductwork than the HVAC system and the way that the house is vented, it wasn’t getting a certain part of my house cool. So, the way that the house was designed, they said that there was no way that it could be fixed until they get into walls and just redo the ductwork, redirect the ductwork. Nevertheless, I’m very satisfied.
We've had the guy from Astro Appliance come out twice, and now we’re requesting him to come out a third time because the issue hasn’t been resolved. The issue is that the fridge was not cooling properly, and there's some sort of issue with the defrost cycle where we get a lot of ice accumulation in the refrigerator instead of the freezer. They've come out a couple of times and checked the computer and servicing different components, but we're still seeing the problem.I would like to see American Home Shield have a little bit... read more
I've been with American Home Shield for three years now and I like that they have a really good monthly price. Then the fee that we pay when someone comes out is really good compared to every other warranty placed I've looked into. When my air conditioning wasn't working, Jimmerson Air came out once and they thought they had fixed the problem. Not even a week later, it went out again. They came back and corrected the problem. We didn't get charged because they didn't fix it right. Overall, I've been completely happy with Ame... read more
I had a maintenance job that I wanted to do on my heating system before the winter kicked in. I did a request online and it's very convenient. The technician who then came out was very professional as well as knowledgeable. It was fantastic. I switched over to American Home Shield in the early part of this year and so far, so good. Given the experience I had with this maintenance job, I'm super happy and satisfied. They're professional, pleasing, and very thorough.
Our sewer had backed up from the sink down. We could still flush the toilets and use the showers. It was just that area from the kitchen sink down. The contractor came out and did the roto-rooter thing and was on his merry way. It’s really easy submitting a claim with AHS. You can either call them and they'll do it, or you can do it online. I've always scheduled my claim by calling them. It's easier. I could get through to somebody right away. If I do it online, it's a waiting process. But if I call them, I get them right th... read more
It’s been good with American Home Shield. I've made three claims thus far and I've been pleased with them all. I had some water pooling on the floor randomly so I had a plumber come out. He thought it was probably the refrigerator so we called that guy in. As soon as he got here, he was able to assess the situation and fixed it. He was very thorough. He told me what my problem was with my icemaker. Filing the claim was easy and I was rather shocked. I just went online, typed it in and within 24 hours someone was contacting m... read more
One of the burners on my stove was getting hot randomly. The guy from Able Heating and A/C came out and he knew right away that it was one of the switches or the switch for that burner. So, they ordered the part, and came out and fixed it two days later. The only one I had difficulty with in submitting a claim was with the HVAC. I had to do one recently with the drain line for the AC which got clogged. American Home Shield didn't have anything specific for that. Ultimately, I called and scheduled, and it was fine.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,707 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.