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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything went smoothly with my recent claim with American Home Shield. The contractors even explained what went wrong and fixed the AC and have no problems. So far, American Home Shield has been great. Everything I've ever called about was fixed. I had two of the faucets outside of my house broke off. I had a couple of drains that wouldn't flow well. The contractors came out and they did all of them at once.
I had a clogged drain in the kitchen sink. The contractor that Home Shield sent was good, quick, efficient, and knew what he was doing.
American Home Shield is a great purchase. I've had it for several years now and we've had to use it a few times. It definitely helps you out when you have something major happen to where you're not having to shell out $500, $600 which is what it would have cost me had I done it on my own. It's definitely an investment that's well worth it. The refrigerator was not cooling at all so I called them. They got somebody out pretty quick. The people that came out, Busy Bee, were extremely nice and answered all my questions. They ga... read more
My faucet had to be replaced. It was leaking. Home Shield's website gives you enough options that you could select what the issue is and in your words, describe what the issue is. Steinberg Plumbing gave me a heads up. They gave me a call and scheduled the time. And then, the guy was there on time. He was a good guy, got the job done, and then left. No worries.
I had an issue with my sump pump. Prime Plumbing was sent out, diagnosed the problem, then they had to order the pump. They came back about a week later. It took about an hour for them to install the new pump. Everything’s great now.
Our dishwasher had a water leak. It took two weeks for Advanced Appliance Service to get out. They had to order parts and that took more time. Then those parts couldn't fix the problem and they had to order more parts. We were without a dishwasher for a while. I wish American Home Shield could expand their service providers instead of just going to Advanced Appliance all the time and sending those guys over. I know that Advanced Appliance enjoys the business, but at the same time, if they don't have the capacity to serve the... read more
The claim was easy but the wait time to get ahold of American Home Shield was hell. I was on the phone waiting on hold for over an hour. The hold time was ridiculous. But after the claim was established, the contractor came out though I had to wait a little bit of time given COVID. The guy did what he was supposed to. He came in and was prepared. He didn't make a mess and didn't scratch anything. It was good. My oven wasn't working at all and it works now.
American Home Shield has been very responsive when I needed them. The contractors have always been real good about coming in a timely manner. When my darn AC went out, they weren't but I think that's because everybody's AC went out at the same time. A contractor recently did a repair on my dryer and it's been good.
I was getting emails all the time and advertising specials from American Home Shield, so I decided to give it a shot. We had it years ago when we first bought our house, and we let it lapse, but it was outstanding then too. When I had #1 Garage Door come out for a torsion spring, the guy did a good job, but most of it wasn't covered under the warranty. There was one piece that was covered, and then the big part of it was not covered and it was specifically excluded. Still, American Home Shield has been great. We've used them... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,707 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.