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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like their professionalism, quick response to customers needs, and they work with the customer until the problem is solved.
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
It would be nice if you had a preventative maintenance program. Overall check on furnace/air conditioner once a year.
Business response:
Hi Debbie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I have been a customer of AHS for almost 25 years and never had an issue! My billing is streamlined monthly so I never have to remember to make a payment. All of my service requests are met with a quick response and the technicians are extremely responsive and helpful!!
Business response:
Hi Kami, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Getting the washer/dryer service call problem resolved took multiple days of calling. In the end it worked out great, but it took over a week of calling daily to get things moving after the initial service call tech came out and then caused more damage than we had initially (the company let him go and AHS assigned a new tech to come out, but he said he could not do anything because of the damage done by the first tech). Then things went round and round with AHS until finally someone got things moving through the proper chann... read more
Business response:
Thanks for sharing your experience and we apologize that it was not as you expected.
I would like to choose my own tech company.
AHS is always responsive and sends high quality technicians every time.
Business response:
Hi Charles, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!
Everything was perfect and so easy! I entered my claim online and someone called me the next day to schedule right away.
Business response:
Your feedback is greatly appreciated.
Very easy to submit a new order and tech are quickly sent to check out the problem
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
I had ask the American Home Shield if I will pay the $252 invoice that I received from A1 Phoenix Plumbing Company several days ago and I have not yet received their response until now
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,161 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.