This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We turned the air off three weeks ago and now, we woke up and the temperature in the house was 58 degrees. We didn't have anything on so we tried to turn the heat on. Two days went by and we were still freezing. So, we figured the heat wasn't working. The contractor came out the same day, which was impressive, and they got it working. We just had a one-year homeownership anniversary, so we’ve been with American Home Shield a little over one year and we only had one other claim with them, which was when it was time to turn th... read more
Getting a hold of someone to speak with at American Home Shield was a little bit of time. I was on hold for about eight minutes. But doing the claim on the phone was pretty easy. I had a recent claim on my hot water tank. The digital display was going off and making an alarm saying that the lower sensor wasn’t doing something. Murray’s Plumbing and Heating came out, they looked at it, and then they said, “Well, you have a leak at the bottom, and it just needs to be replaced altogether.” They said they would call and talk to ... read more
American Home Shield is great to have. Recently, ASP of Northern Virginia came out because I had a pool pump situation. But there was an electrical concern they couldn't really do because of what's involved and the guy said more than likely wouldn't get approved. I had to get a separate electrician to look at it.
My refrigerator was leaking and I liked that I was able to submit the claim online. I didn't necessarily have to talk to a representative. But the first time that the contractor was supposed to come out, they never came or left a voicemail. American Home Shield already took out the money so I had to call them to see what happened. I didn't like that part of it. I wish that communication was there with them not coming out. But then my husband was there at the time Sears came and he said they guy was very professional. My husb... read more
There was a wiring problem and it was really easy to make the claim. Since it was all automated, I didn't get to ask questions about the process. I knew there'd be a deductible. But I didn't know that that was what that was when they asked, "Do you wanna pay $100 now?" So I paid the $100 to make the appointment. But I didn't understand. It wasn't explained at all that that was the deductible. I was still unsure if I was still gonna get another bill. So it should have been explained a little bit better. But other than that, e... read more
It has been two and a half weeks since we submitted a claim with AHS for our washing machine that went down on us and it is still not fixed yet. The company that they sent out from Vidor, Texas is like a one-man-show. He came out and diagnosed it. He said the lower unit would need to be replaced on it and that he would order the parts. I called him last week to find out what the status was but his voicemail said that there was some kind of a family medical crisis and he was out of the office. My wife called again this mornin... read more
Flash Garage Door came out in a very timely manner. The issue ended up being a belt that was broken, and I could not access the ability to use the garage without manually doing it. Flash Garage Door ordered the part and came back out. The tech contacted me through the process. The young man did a great job. Everything was above grade. We love American Home Shield. We've had them for years, and we'll continue moving forward with them.
The claims process was good. I received American Home Shield's service here and it was very smooth. The person who came out from Dan's Pro-Lock was very friendly and professional. He changed three locks in my home and then he went back. It was very good.
We reached out to American Home Shield to have someone come out back in early May because we were having AC issues and they sent Sweet Mountain Air. Typically, before I use a business, I will look up reviews to make sure they are good and trustworthy. I looked up Sweet Mountain Air and they had the worst reviews I have ever read for a company. I called American Home Shield back with so many concerns and the person I spoke to was not very helpful. They just said, “You can either stick with him or you're gonna have to wait lon... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,708 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.