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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When submitting a claim to American Home Shield, I’ve done call-ins and sometimes, you’re on hold forever. I wanted to call to see what the status of the refrigerator was. I called their purchase department and the recorded answer I got was that my hold time would be about an hour and a half. I held for 20 minutes and gave up. The new service calls, either way, seem to work fairly well and the technicians have been good.I’ve been with AHS for three years and it has just been this one refrigerator issue. I was supposed to get... read more
I had a breaker that was tripping. Home Shield responded and took care of what they needed. It went smoothly. In addition, the contractor was professional. They responded and replaced a couple of bad outlets in the living room. They worked safely. Everything was taken care of and has been working.
Took a little while to get through on phone, little hard to understand customer service, but overall very happy. Will be staying with and we are recommending to friends and family.
My tenant was there when Aaron Plumbing came out and I had great satisfaction as far as the work that was done. I have two different properties with American Home Shield and I've been very satisfied, thus far. They were very quick to answer the call and they'd get there on time. The only issue I had was in my Chicago Ridge condo. A company was supposed to replace the faucet and change a shutoff valve for the stacked washer-dryer there. But they only did one of the two. They said that the issue with the shutoff valve was the ... read more
Leak Seekers came out and repaired our garbage disposal. It wasn't working. I did the claim to American Home Shield online, and they sent an email out to me telling me when the contractors were gonna come. Leak Seekers did a good job. They replaced the garbage disposal.
Discount Plumbing came out but it turned out that it was an electrical problem. They said I didn't have to pay another $100 on top of that. American Home Shield sent out an electrician and it turned out it's the way the place is wired. Both the guys that came from the plumbers and the electrical were very nice gentlemen. They were also very easy to get along with. I've been very happy with the response from American Home Shield and getting somebody out there. I'll be renewing here at the first of the year with it. I've alrea... read more
The customer service at AHS usually keeps on hold for 40 minutes. The other day, my property manager tried calling AHS and the call was on hold for 40 minutes every time. As a property manager, he has 10 different properties so he cannot wait for 40 minutes on one call. Also, submitting a claim is easy but the service time varies. I have two homes and two policies. There was an issue with the washer in the rental and there was a wait time of 8 to 10 days. Then, I had a request for the AC in my home and it took them eight day... read more
American Home Shield is a good company. I call in when I submit my claims and I have never had a problem getting through. For my most recent claim, Heros Plumbing came out for a leaky faucet and they fixed it. They were very good.
I was having an issue with the air conditioner unit condenser. When I filed the claim, everybody was really nice. Affordable Heating and Air came out. They were very professional and I appreciated the swiftness of their work. The unit is good now.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,708 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.