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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Robert, the contractor, was a nice gentleman. He came here and diagnosed our washing machine for us. American Home Shield ordered the part for him. Usually, when he replaces the sensor, which is what broke on the door, he also replaces the control module. When he turned the order in, only one part was shipped so the other part never came in. He said he was gonna try and get the other part but I haven't heard back from him. But he was very professional. I haven't hooked up the washing machine yet because I was waiting for the... read more
Indoor Comfort came around the time they told me they would be here. The tech replaced the fan motor, and then it started going. He wore a mask the whole time. We didn't shake hands. But other than that, mostly, because he was outside. Everything went fine. The fan has been working fine. We didn't know Home Shield's service was 24/7 until I saw it on the paperwork. It was good that it was 24/7.
On the 25th, it would be a year that we have Home Shield here. Recently, we had a claim about our furnace. The tech came over and said it was just a crusted wire. We ended up having to call them back because we looked at it but it didn't look crusty. He made it work for a bit, and then we had to call them back out because it stopped working again. We had another claim for a drain and he came over and did that too. In both cases, the techs were professional and timely.
My front load washer was leaking water and Always There Appliance Repair was sent out. They had to order parts and return. They did a good job. I was happy with American Home Shield. I just don't like the automated service. I prefer to call in when filing claims because then, I can talk to somebody. I'd tell others to spend the money and get a home warranty. We've had our house for 12 years now, and we've done it every year after that. It saved us thousands right now. We've had a motor put on our air conditioner and we've ha... read more
The****** air condition company came to fix our air conditioner. They fixed the problem in three days. Great Job Guys
A tech came out about two or three weeks ago and looked at our washer. The bearings had gone out on it. He had to order the parts for it. Another tech came out Monday. He told me he would be there between 8:00 and 12:00. He got there a little past 8:00. He said it would take about three or four hours, and it did. But he got the washer fixed. It sounded like a jet engine when we used it. After he repaired it, it was so quiet. I did five loads yesterday. Both of the techs who came did a really good job. They were very professi... read more
The contractor came out for our gas leak claim. The timing was fine and the service was perfect. But they were supposed to transfer over to an appliance, a different service choice. That was a little slow. I haven't heard from anybody in reference to the appliance department yet. The issue has not been completed. It's a toss-up mainly because it works. But sometimes, you have to really be diligent about getting things done, which involves making phone calls, being on the phone for least an hour on average. That’s the one pro... read more
When the guy from Service Mechanical of Tidewater first called, he was asking me what the problem was. I told him that water was dripping from my sheetrock. I was a little frustrated because I felt like if one had water damage or something like a commode leaking, it shouldn't take 24 hours for anybody to come out, which was not his fault. But then when he came out, he was excellent. He had his face shield on.The only thing I don't like with American Home Shield is the time that it takes for their contractors to come out. Sin... read more
I'm very happy with American Home Shield. I have them not only for my home but also for rental properties I have. There were 2 recent claims back to back - one was for the refrigerator and one was for the pool. The process was really good and very easy. The person I talked to was very helpful. They had to have somebody come out and look at the pool again. I was not happy with the previous contractor and she found a contractor that was excellent so we were very happy with the service on the pool. The same person came out for ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,708 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.