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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My very first request did not go very well. But since then, it has been very good. I recently submitted a claim with American Home Shield to have a running toilet repaired. I did it online and it was easy to do. The toilet is not running any longer.
Silver Strand Electric came but I got completely caught up at work and was unable to get to my house in the amount of time. The guy was very nice and stayed as long as he possibly could. But in the interest of not postponing the rest of the day, he had to leave by the time. I was pretty sure that he registered it as a missed appointment or something like that.I also submitted a request for heating and air conditioning. On the AHS site, they offer a pre-winter tune-up. I clicked on that and booked it. Then I guess there was a... read more
The oven was showing an error message and wasn’t turning on at all. It would just shut down. I called in and paid the $100 then American Home Shield sent out a dispatch guy. He was able to fix my oven and I appreciate that. He did some repairs on it and he had to buy a special part. He responded on time and was able to answer all my questions.
I've had American Home Shield for years and years. I've been very satisfied, and I was again. We had a terrible noise from our air conditioner and we shut it off. I normally call in and I find it easy. This time though, we submitted the request online because it happened at night. They then had a guy from A-1 Quality Care come. He had to replace the motor, and he was wonderful and very good. American Home Shield was very courteous and prompt. When they said they'd be here, they were here. It wasn't that, "We'll get your part... read more
Very quick to respond and get a company to our home. The tech remainder on site until all work was successfully completed. Great experience!
Submitting my claim online to American Home Shield was easy. I had their contractor, Home Choice Service do some faucet work and they did a really good job. They cleaned up everything and they were very professional.
The washing machine wasn't draining. Whenever I would run a cycle, it would give me a code and when I looked it up, it said, "Uneven." But then I would run it without any clothes and I would get the same code. The gentleman from National Platinum Service, Jaleel, came out and he had to order a part. Jaleel kept us up-to-date and informed as to what was going on. He got the part and when he got in there, he found something else was wrong with the washing machine. Home Shield gave us $600 toward a new one.
We had a plumbing issue so we submitted a claim with AHS. However, when the contractor came out, he just looked at it and it was fixed. Whatever was stopped up in it had an opportunity to clear out. So far, it has been doing well. One time, the air conditioner broke and it was the compressor and the contractors had to take out all of the Freon. Then the compressor went out again. We had to pay a tremendous price for the Freon. We spent $1,100 dollars on the Freon. AHS covers only a very limited amount of the Freon cost. Then... read more
American Home Shield is very responsive and they do what they say they will do. They explained the process and worked on the claims. I've had three claims since I've moved here and purchased this warranty and I'm very pleased with them. My basement flooded and they ended up declaring it a FEMA. We had so much rain that the groundwater got too high and flooded the basement. So American Home Shield covered the maximum for that event.This summer, my AC stopped working and American Home Shield recommended somebody who couldn't c... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,708 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.