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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had my ceiling fans repaired and it has been great. The contractors were very good and knowledgeable in what they were doing. They cleaned up their mess.
The fan motor went out on the air conditioner. A tech from Quality Climate and Heating came out and replaced it. He was very nice and friendly. He also explained what was going on and then took care of it. The AC unit is running very well now. American Home Shield is a great deal. It's a prompt and friendly service. I just wished that I would have done it earlier. The claims process is fairly easy. When using the website, there are quite a few choices but if I can't find the choice that I need, I just click others and then e... read more
American Home Shield is a worthwhile company. Having a home warranty, you save a lot of money. Sometimes, you don't get people out as quickly as you want them but among almost everything that we had done through American Home Shield, the wait time was tolerable. We could have called up a private place and paid extra money to get it done faster but it worked out okay. I did have one emergency issue that they told me they couldn't get to immediately. They said I could call anybody I wanted to and they wouldn't charge me for it... read more
It's extremely easy to submit a claim to Home Shield. I either do it online or call it in. Sears recently came out for a stove and the tech repaired it. I'm gonna keep Home Shield.
I used Big Kountry Appliance for two issues. One was related with my washing machine, and the other was related with my fridge. It was a good experience. They took longer than I was expecting for the initial appointment, but once they came into the house and they made the diagnosis, a week after, they solved them both. Submitting a claim to American Home Shield has been simple and good. They could improve on their response times though. Sometimes, the call center takes a while for them to respond. The webpage can be easier a... read more
I needed someone to look at my heater and make sure everything was good with it. I called Home Shield for servicing and for changing of the filter. I went through an easy process and things worked out well. The reps set up my claim with Piedmont Mechanical who then called me. The tech who was sent was good. I would definitely have this contractor back.
For our AC claim with American Home Shield, we first had their contractor called Newton's out. AHS sent me an email saying that my claim had been sent to Newton's. Newton's came and said my unit had to be replaced. AHS then sent Vic's Heating and Cooling to go out and re-inspect my unit to get a second opinion. Both Newton's and Vic's were excellent.
There were a couple of submissions I made to AHS. One was for the ice maker machine and I didn't know it wasn't covered. The other one was for an electrician because it turned out I had the wrong light bulb in. That cost me $75 for him to tell me, “You got the wrong light bulb,” and he was right. I got a different light bulb and it worked perfectly. The people that came out were first class and did a fantastic job. They were very friendly, professional, and on time. It was important to me.
We had a kitchen sink backed up. The second company that came out was great. They came, fixed the problem and left in 15 minutes. The first company that came out ruined my stuff in my home, left and I lost $200 for the visit. It seemed like the technician was not educated on his job. He didn't know what he was doing. He dropped something in the garbage disposals and turned the garbage disposal on. Then he broke the little cap that goes near my faucet. Whatever he dropped in the garbage disposal caused it to malfunction. Now,... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,708 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.