This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I used Big Kountry Appliance for two issues. One was related with my washing machine, and the other was related with my fridge. It was a good experience. They took longer than I was expecting for the initial appointment, but once they came into the house and they made the diagnosis, a week after, they solved them both. Submitting a claim to American Home Shield has been simple and good. They could improve on their response times though. Sometimes, the call center takes a while for them to respond. The webpage can be easier a... read more
I needed someone to look at my heater and make sure everything was good with it. I called Home Shield for servicing and for changing of the filter. I went through an easy process and things worked out well. The reps set up my claim with Piedmont Mechanical who then called me. The tech who was sent was good. I would definitely have this contractor back.
For our AC claim with American Home Shield, we first had their contractor called Newton's out. AHS sent me an email saying that my claim had been sent to Newton's. Newton's came and said my unit had to be replaced. AHS then sent Vic's Heating and Cooling to go out and re-inspect my unit to get a second opinion. Both Newton's and Vic's were excellent.
There were a couple of submissions I made to AHS. One was for the ice maker machine and I didn't know it wasn't covered. The other one was for an electrician because it turned out I had the wrong light bulb in. That cost me $75 for him to tell me, “You got the wrong light bulb,” and he was right. I got a different light bulb and it worked perfectly. The people that came out were first class and did a fantastic job. They were very friendly, professional, and on time. It was important to me.
We had a kitchen sink backed up. The second company that came out was great. They came, fixed the problem and left in 15 minutes. The first company that came out ruined my stuff in my home, left and I lost $200 for the visit. It seemed like the technician was not educated on his job. He didn't know what he was doing. He dropped something in the garbage disposals and turned the garbage disposal on. Then he broke the little cap that goes near my faucet. Whatever he dropped in the garbage disposal caused it to malfunction. Now,... read more
The tech from Sam's Garage Doors was very professional, fast, and knowledgeable. He had the parts on-site, he fixed the issue, and it was all taken care of. I've had American Home Shield for 25 years. I hardly use them, but the time that I have used them, so far, it's been good. The service calls are a little expensive but they give fast and great service.
Sears came out to do the refrigerator handle that was broken. Right now, we're waiting for a part. I have no problems other than that. Submitting the claim was fine. The only problem that we've had dealing with American Home Shield, in a way, is that you'd be on hold forever. Once the people got here, everything went fine.
I'm not American and we don't have this kind of thing in the UK. So, I was a little bit skeptical. But so far, we're really glad that we took out this extra layer of protection. If things do happen in the house, they can get repaired and it's a limited outlay for us. So, we've been pretty happy so far. I would definitely recommend American Home Shield from the first couple of experiences we've had so far.We had a claim on a secondary swimming pool pump. We only just had American Home Shield since we took it in June after hav... read more
The process was excellent. Washington Electrician Service came to look at my electric panel and the fan in the bathroom. They got it done and all was good. The contractor was wearing a mask. I wore one too. If we were talking, we were within 6 feet of each other. He was very explanatory about my panels being okay. It’s just that that's the standard home build so trying to plug in an AC in the wall or one of those exterior heater's gonna blow it. He fixed the fan. I asked him about hooking up a generator in the winter and he ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,715 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.