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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a leaky toilet and my claim for it started awful. But American Home Shield turned it around. What happened was I submitted the request online and everything was excellent. They texted me back right away that I was assigned Gennaro’s Plumbing and to contact them to set an appointment. I did that. It was on a Sunday. I called on Monday and Gennaro’s Plumbing came out. They are a small plumbing company. A representative from there named Franco, who looked like a little teenager, said there was so much moisture in the bath... read more
I had an issue with my garage door and the process of submitting the claim to American Home Shield was pretty easy. The only issue we had was that the company that they chose the first time was overbooked, and it took them a little bit longer to get to our house. They were a no show at first. I had to reach out to the company, and they apologized that they were overbooked. They were over two hours away from our home. The contractor that ended up coming out was fine. He was a really super nice guy. He was in and out in like 4... read more
The technician that AHS sent out to fix the AC was friendly, professional, and an overall good person. He just didn't come out and serviced the AC. He actually informed me about my filter and how often I should change them. He also gave me a quick tip about putting a box of baking soda inside my AC unit to keep fresh air circulating. He was a really good technician. Now, my son had to turn the AC down 'cause the house is getting so cold. It was an awesome experience. The claims submission is practically simple. I'm glad that... read more
American Home Shield’s awesome. Recently, they sent out a tech and he was dealing with my plumbing because I had a leak from upstairs to downstairs. I thought someone was coming back out to finish the work, because he had a hole in the ceiling, but when I went online, it stated that my order was complete. So, at that point, I didn't know what else to do. Other than that, submitting the claim was very easy and the tech who came out was very professional. He knew exactly what he was supposed to do, got right to the problem, an... read more
It was excellent with the contractor. He showed up on time and went to work. He did exactly what he was supposed to do. It didn't take him long. He was efficient and polite. I appreciated the work that he did. In the beginning, filing a claim was difficult. But finally, I got to talk to someone that helped me immediately. Now that I'm on record with American Home Shield, it's simpler.
The ice machine didn't work when I first bought the place. Then it worked, but later, it didn't work. It was kind of back and forth, and I submitted a claim with AHS. The process was easy, then the techs came out and took a look at it. They ordered parts then they came out again, put the parts in, and ice machine now works fine. All in all, it took two weeks to finish the repair because they had to come out and order parts. But the amount of time that they were in my house was 20 minutes and my experience was great overall.
There was no air flowing and it wasn't getting cool in the house. It took a couple of days for the guy to come out because of the weekend but he was great. Then it took a couple of days to get the part of the HVAC in. Other than that, everything is fine.
A sewage stack was cracked and leaking. I did the claim right online and within an hour or so, the gentleman called me from the pooling company to set up a time to come and look at it. Within a couple of days, it was fixed. Everything is working in tip-top shape. Everything was clean. They were very professional and very polite. They were all-around good guys.
I have always received prompt responses and attention from AHS and I am very grateful for that. It is very important and reassuring to have the confidence that my issues will be addressed. Thank you ALL!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,737 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.