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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been with Home Shield for years. Sometimes, they send somebody out who doesn't do a very good job. Sometimes, they send somebody else who does. Recently, I put in a request and I haven't got anybody. It's for the third time a contractor needs to come out on the same problem. I had one toilet that was running constantly. It wouldn't fill up the tank. I'm sure it was the little flap at the bottom. I had another toilet that would occasionally run. Also, I have to hold it down a long time for it to finish flushing. That toi... read more
Everything went well with the technician from Certified Comfort Heating & AC. We had to wait until he could get a part. He got it and then he restored it. A wire had corroded on the AC, and he had to remove the plate and put a new one on. So far, everything is working okay. As far as American Home Shield, their annual fee is quite pricey but I still would recommend them.
I made a phone call to American Home Shield for the ceiling fan. All American Electrical Services called and we scheduled an appointment. They were very good. Everybody’s been very nice.
Our washer was making an extraordinary loud noise. The appliance repair folks came out and it didn't take long, and they figured out that the issue was a bearing. It took a few days to get the part in. One man came out on a Saturday and replaced it. It was a big job, in my mind, for one person. When I talked to the technician, he said that normally, they would take it to the shop.My wife said, "Gosh, if you can keep it in house, keep it here and repair it, we'd appreciate it." They accommodated us. It took an hour and a half... read more
It was pretty easy to file a claim. I'm kind of a little bit old school. I ended up calling them. I felt more comfortable that way. I called them out here twice and they responded pretty quickly. The most recent claim was for the dishwasher. The guy that they sent out here was pretty awesome. We had a delay. He had to order two parts for the dishwasher. But that was probably par for the course. The dishwasher was working after he replaced the parts. For the HVAC, our heat pump wasn't working at all. The two guys that they se... read more
There was a pipe in our basement that was dripping and it was staining the floor. It was a very slow leak. Filing the claim for it was super easy. I just went to the website, picked the area they need to work on and checked the box. It was a few steps and was really straightforward. Then I paid the fee at that point and the guy reached out to schedule it. He was great. He came in wearing a mask. He was a very polite guy.
My garbage disposal died. I looked at the little video that American Home Shield provided and went in and attempted to see if I could fix it myself but none of the remedies that they showed worked. So, I got online and requested an appointment. Literally, within minutes, got a call from the guy that was assigned to come to fix it. The next day, he was here right when he said he would be, put a brand new one in 'cause mine was hopeless and went merrily on his way happy as could be. Since then, the garbage disposal has been am... read more
I had an ice maker claim and they fixed it. It was somebody local out of Lufkin, Advanced Appliance Repair. They were fabulous. American Home Shield also replaced the dishwasher for me which was great. They allowed me to put a little money into it and upgrade the dishwasher to what I wanted. We're not using American Home Shield right now because we moved into a brand new home but it was good. The reason you have American Home Shield is if your air conditioner goes out, the amount of money that you pay every month for the occ... read more
I had the wrong lightbulb when I put the ceiling fan in. It was a non-dimmable bulb. I had a non-dimmable bulb in a dimmable light switch. Elite Electric Solutions came out, and I paid $100 for the light bulb. It's very easy to put in a claim to American Home Shield. The only issue I have with them is that most people work Mondays through Fridays. Due to the pandemic, I'm working from home. But before, I was working 43 miles from our home. So, having a 12 noon to three o'clock in the afternoon time slot window is not conduci... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,752 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.