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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was pretty easy to send in the claim and the tech that came out was good. He fixed the issue. Our experience with AHS has been great. Overall, we've been satisfied.
I submitted a claim online to American Home Shield after I found that my heat wasn't coming on. Their website was fine and I got a notice when to expect their contractor out. Kemph Heating & AC came and their tech did a great job. Everything has been good since then.
I submitted a claim to American Home Shield for an electrical issue, and it was quick and easy. The contractor was great. Those two guys who came were very professional, quick, located the problem, and got it handled. My experience with American Home Shield was quick and simple. It saved time, saved money and saved digging through 100 people trying to find a good contractor. I've already told several people about the home warranty.
We had a leak in our bathroom. It was easy to file a claim on AHS's website. It's straightforward and quick. The contractors that came were very professional. With the pandemic going on, they came in with their masks. They were very thorough. They talked about what they were doing and how they were going to fix it, and they were also very quick with their service. The repair has been really good. We haven't had any leaks since then so far. We've been using it as normal. Every experience I've had with American Home Shield has... read more
The technician that American Home Shield sent out here did very well. He was in here for about 45 minutes. He was perfect at what he did. He did everything in a timely manner, cleaned up his mess and was very thorough about explaining what was going on with everything. There was nothing that he did that he didn't walk me through. Also, he was very quiet and you wouldn’t even know he was in the home. I am very pleased with that particular technician and I was very familiar with him.The warranty is very good and it's excellent... read more
It's fairly easy to submit a claim to Home Shield. However, it would be nice to have an option to actually talk to a live person once submitting a request or just being able to add some comments, especially when I called in. An automated system asks, “Is it electric or plumbing or something?” “Electric.” “Well, it’s not working.” “Okay, you got scheduled. Somebody will come out at some point.” But some things are more urgent than others, and it would be nice to be able to actually tell them that. But other than that, H & C E... read more
Barfields Appliance came out for like a pulley system. It was really squeaky. The tech said he had to replace the pulley system. They did a great job. He came out. He assessed it. He said he didn't have the part on hand and he said that the process involved calling American Home Shield to make sure that they could order the part. He set me up so that it would work for like a week or so but he said it definitely needed to be fixed. He came back and fixed it when the part came in. It was great.
I had two different companies come out and they were both fantastic. I had an issue with the icemaker and the freezer in the refrigerator, and I also had an issue with our hood fan above the stove. They were both taken care of by two different companies and each technician that came out was very knowledgeable, friendly and professional. They took care of us promptly and did not leave a mess. They were very pleasant all the way through and both issues were fixed completely. Aside from that, it was very easy to set up the init... read more
The technician that came out for the AC gave us some advice on what we could do to have it run better. But it's running as it should be. We've only used American Home Shield once and so far, it’s been great.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.