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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The refrigerator needed a new filter and the microwave was not working. I called it in and it was good with the rep. The contractor was good. They were very nice. I told them that the ice machine wasn't working and they told me that with the new filter, it would start working again. The only thing is I was told that ice would be coming up but it's not so I have to call again. I called the contractor to tell them about about the ice and they said that I would have to call American Home Shield again because the ice machine wou... read more
I filed a claim online when the air conditioner stopped working. The tech that came out was fine. He was personable enough. Everything has been fine.
Service person was on time, professional and very knowledgable and resolved the problem in a timely fashion. He knew what the problem was and was able to correct it in a short amount of time.
We got our home through a charity and they recommended American Home Shield to us. The coverage came with the first year after our purchase and it was up to us to renew it. Not too long after we had our house, we had a hot water heater issue and we had to have a new one installed. One of the people who came to install the replacement didn't install it correctly so we had to have another one put in. All it cost us was a $75 fee that AHS charges to send somebody out. It was such a great value that we decided to keep our warran... read more
I had an issue on a drain line under the kitchen and I sent the request to American Home Shield online. The technician got there quickly. He came in and looked at it one day just to make sure he knew the scope of work, and then came and fixed it the next day. Everything is good so far. AHS covered everything and I will probably continue my warranty.
United Air Temp came out for a leak from my air conditioner. They solved the problem. The gentleman that they sent out was very professional and very good. My experience with American Home Shield has been great.
We noticed that the water heater was leaking. I called American Home Shield and they got ahold of somebody, and then A-1 Haney Plumbing contacted me. They came out for the repair within a couple of days. It wasn't very long. We had to wait because American Home Shield had to order the water heater. As soon as the water heater came in, then A-1 came and fixed it. They were very friendly and very helpful.A long time ago, we had a claim with the washer. We have a stackable washer and dryer. AHS was really good about getting som... read more
I used to call in for my claims years ago, before they had the website. Now, I do it straight online and it's easy. I did a claim for the stovetop range for the oven and the technician troubleshot a couple circuit boards that needed to be swapped out. I’m still waiting on parts, but it went good. I’ve had American Home Shield for years. The only problem I have is we pay for these higher end appliances and if they go bad and they can't be fixed, they do not replace it with something equal to it. We pay the money up front init... read more
My oven was not working. I called them Home Shield and had excellent customer service. They were very helpful and kind. The contractor that was sent out was very nice but he couldn't fix the oven. There was no way he could do that because my oven was old already. I'm waiting for a second person to come again. It took a while because the second company Home Shield recommended never called me back and I contacted them three times. Now, Home Shield is sending me another company and they're gonna be coming this Thursday. This is... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.