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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I called American Home Shield and then, I got a phone call back from AMTEC regarding the furnace. They got it working the way it needed to be. A short time ago, my dishwasher stopped working. So, American Home Shield sent a guy out and he got it working too. So, it went well. The experience I had with AHS was very good. They took care of everything and it was done in a timely manner.
Plumbers Inc. came out for our AC unit and everything went fine. They came out when they scheduled the appointment and gave me a text message as far as where the technician was before they arrived. They arrived on time and the repairs were done. They communicated with my husband all of the work that would be necessary to complete the service or to have the unit running again. The technician was able to successfully have our unit come back on. He also had a mask on and there was social distancing.I'm feeling okay about my ser... read more
Highly recommend American Home Shield. They have great contractors who are professional. They always respond in a timely manner. It is reassuring to have contractors available for any home repair. They quickly diagnose the problem.
We've been Home Shield customers since 2006 and submitting the claim is very easy. The tech that came out for our air conditioner was sharp. He knows what he's doing. He figured out that the problem was a blower motor, which is not a common air conditioner repair. It's been running like a champ since the repair. We have three air conditioners in our home and they're in good shape because of American Home Shield. It's a great program. When something goes wrong, they fix it. Also, American Home Shield covered us with our pool.... read more
The AC was not cooling properly and Total Air Care came out and added Freon. After they left, I realized that the something was running continually in the system. So I called them back and they came right back and looked at it. We’re waiting for a part to come in to get it repaired. They've been wonderful and amazing to deal with. My air situation is somewhat emergent and they're doing the best they can. But if I were dealing with someone else, it might get resolved a little faster. At the same time, I have 100% confidence t... read more
I had a great experience with American Home Shield, especially the last one. The first claim was in the beginning of the COVID. I was not happy. I was disappointed a little bit with the time frame. They kept changing time and not showing up. But I just had something done with them lately and they were very on top of the job. Right away within three days, the job got done so I was happy with that. It was for may air conditioner, and the guy who came out was professional.
After making a claim for my pool, it initially took a couple of days for the contractor, Pure Pool Service, to come out and I wasn't satisfied with the timeframe. There were also a couple of issues with the placement of the filters. It got a little complicated. They said something about a water damage. American Home Shield did not cover it. Pure Pool Service could not do some of the stuff and we paid an additional fee for them to replace the pump. It dragged a little bit. After that, it took a while for them to get back to m... read more
Every time I've called, the claims process has been super easy. Within two days, I have somebody at my home looking at my appliances. I've been very, very happy with their services. The tech from Fidelity Appliances came out for my recent claim and he did a great job. It went real smooth.
We had a plumbing issue where our water heater would stop making hot water. Then it came to a point where it completely stopped making hot water. Once the contractors got here, it was fine. But it took them four days to call and that was quite a while. But they came right away. They looked at it and then they gave me an estimate, $600, which was quite a lot. So I had to think about it for a few days. Then once I made a decision, I called them and they came out the next day. They were really fast about that, once I made a dec... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.