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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very conflicted on my answers, up until recently I have felt very positive about AHS, but issues with an air conditioner claim has rapidly changed my outlook. I have spoken with a customer rep twice and both were polite but seemed limited on the information they could share with me. I have requested copy of my contract and copy of cost of materials neede for repair and have yet received them. I would love to be able to speak with a person authorized to address my questions but it seems difficult to do so and this causes trus... read more
My stove didn't work and I got the replacement value with no problems.
Business response:
Hi Kathy. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.
Fast response when our furnace went out. It stopped working again after the first service, and American Home Shield got the technician right back out to fix the issue. My only complaint would be that because the first service took place on a Friday, and the furnace stopped working again hours after the technician left, we had to wait over the weekend to get it fixed again.
Business response:
Hi Cole. Thank you for your positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to providing you with ever better service for your next repair need.
It was a great experience and the technicians did a great job of fixing my problem in my home. Both over the phone and in person service was fantastic
Business response:
Hi Brett, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
AHS has been nothing but supportive, caring, and professional. Thank you for taking care of me and my home quickly.
Business response:
Hi Sandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
AHS always provides contractors with superior expertise and professionalism
Business response:
Hi Eddie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Always there for my needs. After problems with my refrigerator several parts were replaced. What ever was going on it did not fix problem. So they came back out for assessment. Spoke with someone in procurement and they replaced refrigerator.
Business response:
Tyrone, thank you for letting us know about the experience with your refrigerator. We are so glad that the issue was resolved to your satisfaction. We look forward to taking care of your next repair need with the same level of service.
They were very prompt in responding to my issue
Business response:
Hi Suzanne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Excellent customer service, and great rates
Business response:
Hi Renee. We are so glad to know that you had a great customer service experience. We love to make are members happy. We want you to know you can always count on AHS when you need us.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,534 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.