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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In calling American Home Shield because of my microwave, there was a very long hold time because of COVID. They had limited representatives. They took the claim but the microwave wasn't covered. The tech who came was very nice and knowledgeable. Fortunately, he told me that the microwave was covered under Whirlpool, the manufacturer. They replaced the unit.The people that have come to the home have always been good. But getting a claim started with American Home Shield was sometimes difficult. The hold time to speak to a rep... read more
I have a very old air conditioner and it wasn't very clean. I was concerned about the air circulation in my home with the fires so I needed it cleaned out. I went online and unfortunately, American Home Shield's online service doesn't allow for explanation of your request for service. It allows you to put in your request for service but they just assume that something's broken down and that's not the truth in every situation. When the guy arrived, he thought there was something wrong with my air conditioner. I said there was... read more
I sent in a claim when I had a problem with the washing machine. The tub was not working in the spin cycle. They gave me a window of time that I would hear back from the contractor in a timely manner, which I did. Richard’s Appliance gave excellent service. The washing machine has been working fine.
I had a system that was continuously running. It was cool upstairs but it wouldn't shut off even when you turn it off. I did the claim online to American Home Shield and it was my first time using the website. It said they would contact me within 48 hours. The service with the contractor, Lowery-Clarendon, was great. I was surprised that they took the call and came. It was over an hour and a half drive for them and they had to come twice. I’m very satisfied with AHS and hopefully, I'll see a difference in my electric bill. T... read more
The AC was just recirculating warm air into our house. So, the cooling system was failing. I contacted American Home Shield and they recommended for my area to call Absolute Heating Cooling. They were very friendly, helpful and easy to understand on the telephone. To our pleasure, we were able to have someone out the next day. They gave us a four-hour window of arrival time and promised that he would call en route.The next day came and he called while en route and came at the earlier part of the window, which made us happy. ... read more
Astro Appliance is very professional and are knowledgeable. They came out the first time for the dishwasher and the tech took care of it. Then, on the first refrigerator, he said he needed a part and it was gonna take approximately three days to get it. He came back at a time he said, replaced the part, and it’s working wonderful. On the second refrigerator, it was the same thing. If I have to get someone to take care of my personal items, I will call Home Shield and I will recommend it to anyone. I am very pleased with thei... read more
My garbage disposal stopped working and the claims process was simple online. I did a few things and it was set up. A guy from On Time Plumbing & Heating then came out, fixed it and left. He was nice, friendly, and did the job quickly.
I've had American Home Shield before in the other homes that I've had and this time, I've been with them for four years. The most recent claim that I had was for my sink. It had a leak in the kitchen and First Response Plumbing came out. The plumber was professional, quick and took care of the problem that was created by the last one who came out. I had someone else come out prior and they had used a zip tie instead of going and getting a proper part for the sink, which I'm not knowledgeable. I'm not a plumber and I didn't k... read more
Two of my friends have American Home Shield and they haven't had any issues. I went with AHS as well and the contractors have been very quick and efficient. For my last claim though, there was a lack of communication with the contractor that came out. My shower's tiling was not sealed where the shower is. So, water started dripping down to the second floor of my place and my ceiling got stained. There is now a crack going across where my stairs are. The contractor, 5 Star Quality, told me that they were gonna finish a write-... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.