This profile has been claimed by the business owner or representative.
American Home Shield ProConnect™
- Home Services
- Memphis, TN
About this business
Location details
150 Peabody Place, Suite 302, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Whatever you do, do not buy a contract with American Home Shield. They are crooks. You can not talk to anyone in the US for customer service. They refuse to let you talk to a Supervisor. Last month they replaced a bathroom faucet and covered the entire cost. This month the other exact same faucet needs to be replaced for the same problem, and they will cover less than 1/2. They have terrible reviews on Yelp and a bad rating on BBB.
Business response:
Dear Ms. Sparrow, Thank you for your feedback and allowing AHS ProConnect the opportunity to review your situation firsthand. Please note, American Home Shield ProConnect™ is an on-demand home service and is separate from your American Home Shield warranty plan. AHS Customer Service can be reached at 888.682.1043. Thank you again for your consideration and for allowing us the opportunity to serve you. Sincerely, Adrian
Beware of ProConnect. The person they sent to do work in my apartment did not have a license or any documentation that proved he was a professional. Three times I requested pro connect for his documentation and they did not provide anything.
Business response:
Dear Mr. Cathcart, Thank you for providing important feedback and letting us know about this issue. We would like to review your situation firsthand. However, we cannot locate a member account under the name provided. May we please ask you to get in touch with us at (844) 473-7849, and we would be happy to help you. Thank you again for your consideration. Sincerely, Hope
So far our experience with American home shield Proconnect applience repair has been horrible. we had a technician come out to repair our fridge. First He burned through out kitchen floor. we called a Proconnect and were told that we will hear back from them with claim number and they never did. then our fringe stopped working again, Technician was send again to fix, fringe worked for 2 days and stopped again. it happened 2 more time now and our fringe is broken again and floor is burned and we keep getting push back from s... read more
Business response:
Dear Tat S, Thank you for providing important feedback and letting us know about this issue. We would like to review your situation firsthand. However, we cannot locate a member account under the name provided. May we please ask you to get in touch with us at (844) 473-7849, and we would be happy to help you. Thank you again for your consideration. Sincerely, Adrian
This company is a joke. I scheduled for a repair for my Washing machine on Saturday morning and they said someone would be out sometime between 1-3pm. At noon they cancelled the appointment and said no one would be able to be out until Monday between 9-11am. I took this on the chin and went ahead of the rescheduled appointment. The repair tech was an hour late but I get how Mondays are. He diagnosed the issue and said they would be back Tuesday or Wednesday to repair when they had the part. Tuesday went by with zero communic... read more
Business response:
Dear Parker Angel, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Customer satisfaction is always our number one priority, and we truly regret the frustration. Please know that we have left you a voice mail message seeking to address your concerns and look forward to hearing from you. Thank you again for your consideration and allowing us the opportunity to serve you. Sincerely, Hope
I used this site to help connect me with a fridge repair contractor. Everything seemed to go well until a few days ago. 3 months after paying $900 to get my fridge repaired, it is broken again. Having the same issue as before. I attempted to contact the technician and was told to contact Proconnect. I contacted Proconnect and was told to contact the technician. I attempted to contact the technician again and was ghosted and had my number blocked. No one can tell me the part that was ordered other than it was an "evapo... read more
Business response:
Dear Ms. Koch, Thank you for your feedback and allowing AHS ProConnect the opportunity to review your situation firsthand. We believe we have effectively addressed your concerns and we are also available at 844.473.7849 to offer our personal assistance with any of your home services on-demand. Thank you again for your consideration. Sincerely, Adrian
Bad. Bad. Bad. Didn’t follow instructions. Waited 2 hours. Texted back and forth and my appointment was canceled!!!’
Business response:
Dear Diedra, Thank you for bringing this information to our attention and allowing AHS ProConnect to review your situation firsthand. I wanted to let you know we are working hard to resolve this issue. I’m so sorry for the inconvenience you’ve experienced. I can assure you, we are committed to fixing this scheduling issue, as soon as possible. We appreciate your patience and have left a voice message for you, and would like to speak to you about a possible resolution. Please contact us at (844) 473-7849 so we can discuss th... read more
Absolutely horrible service, the work was not completed and they were suppose to come back today Friday to finish. Never showed up when called could not locate work order number although they had taken the money. I did stop payment so hopefully they will then find my work order.
Business response:
Dear Mr. Hash, Thank you for providing important feedback and letting us know about this issue. We would like to review your situation firsthand. However, we cannot locate a member account under the name provided. May we please ask you to get in touch with us at (844) 473-7849, and we would be happy to help you. Thank you again for your consideration. Sincerely, Hope
Had a repair done 35 days ago and the same exact issue came up. After speaking to the customer service rep I was told that my warranty on the repair had expired and it would be a full charge repair with diagnostic fee. I asked to speak to a supervisor and one called me the following day. She offered me 25 dollars off the repair which to me wasn't any type of solution. Better off working with a local repair man than takes pride in his work and understands the value of making things right between both parties. I will neve... read more
Business response:
Dear Mr. Cottone, Thank you for your feedback and also taking the time to reach out to AHS ProConnect. Your satisfaction is always our utmost priority, and we sincerely apologize for the frustration. We have confirmed a customer service representative has reached out to you and provided your options, and we can also be reached at 844-473-7849 if we may offer any additional assistance. Thank you again for your consideration and allowing AHS ProConnect the opportunity to assist you. Sincerely, Hope
This is a terrible company! DO NOT RECOMMEND!!! I had called for service to my refrigerator back in July 2022. The repair man claimed I needed a new "Main Control Board" for which I had to pay $607.00 for the part to be order. My total estimation was $791.00. After a few days of not hearing from anyone I called to get an update. I was told the repair man could be at my house in an hour. The repair man defrosted the refrigerator after 2 hours and never once pulled the refrigerator from the wall. Long story short, he never rep... read more
Business response:
Dear Ms. Lozano, Thank you for reaching out to AHS ProConnect and letting us know about this issue. Your satisfaction is always our utmost priority, and we sincerely regret any frustration. We have confirmed that a customer service representative has spoken with you in this matter and we are also available at (844) 473-7849 if we may offer additional assistance. Thank you again for your consideration and allowing AHS ProConnect the opportunity to assist you. Sincerely, Adrian
Frequently asked questions about American Home Shield ProConnect™
How is American Home Shield ProConnect™ rated?
American Home Shield ProConnect™ has a 3.9 star rating with 1,934 reviews.
When is American Home Shield ProConnect™ open?
American Home Shield ProConnect™ is open now. It will close at 7:00 p.m.