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American Home Shield ProConnect™
- Home Services
- Memphis, TN
About this business
Location details
150 Peabody Place, Suite 302, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
LG WASHER If I could give no stars I would. Firs of all, I made an appointment and a few hours later I receive an email saying the appointment was cancelled and if I want another one I should go online and make another one, which I did. The technician came on time and very polite, I’ll give him that. He explained to me what could be the problem. He checked and said that he thinks that should be ok, but if I still have the problem to call back and he would order the part and come back to replace it. He left and I started doi... read more
Business response:
Dear Ms. Oliveira, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Your satisfaction is our utmost priority and we sincerely regret any frustration. We believe we have effectively addressed your concerns and we are also available at 844.473.7849 to offer our personal assistance with any of your on-demand home services. Thank you again for your consideration. American Home Shield ProConnect™ Sincerely, Adriana
Scam artists. Terrible service, canceled appointments finally arrived before appointment window. THE REALLY BAD: website claims free appointment and free estimate. Although the charge a mysterious “diagnostic” fee of $100. So when I didn’t use the service. $600 more than a Roto Rooter quote they hit with the diagnostic fee. When I called to complain they said yes. The appointment is free. “We didn’t charge you to book the appointment and we didn’t charge for the estimate, but the diagnostic is what we charge for” the plumbe... read more
Business response:
Dear C B, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority and we sincerely regret the frustration. AHS ProConnect offers estimates for plumbing installations and piping. However, there is a diagnostic fee when assessing a breakdown or malfunction with the plumbing system. A customer service representative has attempted to reach you to offer personalized assistance and we can also be reached at... read more
This company is horrible. Don't let them fool you they work as a broker for the appliance repair field. Non of the technicians are a direct hire. I called for a microwave repair to replace the electronic door switches. They sent out some loser technician that had no experience. He tells me the switches don't need to be replaced but only adjusted. He refused to replace them. Well, it cost me $196 for 10 minutes worth of nothing. I continued to have the same problem. When i tried to get a hold of the technician he won't take m... read more
Business response:
Dear Mr. Segarra, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand, and also taking the time to speak with us. Your satisfaction is our top priority and we apologize for the frustration. The service pro repaired the microwave on April 20, and repairs are guaranteed for 30 days. Per our recent conversation, we are happy to arrange a new assessment of the microwave for an applicable fee. Thank you again for your consideration and allowing us... read more
Used service to have repair on refrigerator ice maker. Company promised to attend to the problem the same day but they postponed twice stating personal emergency with the repair guy. When the repair guy showed up he told me that there was no personal emergency. Looks like they were making a wrong promise to get my order. Repair guy could not fix the problem. He gave his personal number to report any issues. He visited two times trying to fix the problem. He insisted on power reset for 24 hours and try again. I asked the rep... read more
Business response:
Dear Mr. Baveja, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand, and also taking the time to speak with us. Your satisfaction is our number one priority and we sincerely regret the frustration. The service pro replaced the ice maker and repairs are guaranteed for 30 days. Per our conversation, we are still happy to offer our personal assistance and arrange for the pro to return to assess the refrigerator. If there is a breakdown with a d... read more
Very poor scheduling and appointment system. Apparently when you are booking a spot online, there is no guarantee that any technician is actually available. I found this out after 3 attempted appointments in a row were cancelled by AHS due to no technician being available. Why am I able to see a "slot available" if this company doesn't even know if it is viable?
Business response:
Dear Greg M., Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Your satisfaction is our utmost priority, and we appreciate the opportunity to assist you. We are actively working towards growing our network of service pros to accommodate all of our valued members with on demand home services, and sincerely hope to fulfill all your appliance needs in the future. Thank you again for your consideration. American Home Shield ProConnect™
Horrible customer service. Too difficult to book, they needed extra hand holding just to determine what the job was (when I clearly stated in writing what I needed) AND they cancelled last minute with no options for follow up. Claimed "over-booking" made things difficult. I recommend just going to HomeAdvisor or somewhere else and communicating with the trades-person directly. Proconnect wants you to only pay through the company so they are essentially taking money from workers for providing horrible customer service. NEVER ... read more
Business response:
Dear Mr. Butterfield, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Your satisfaction is always our utmost priority and we sincerely regret the frustration. A customer service representative has left a voice message for you with contact information, and looks forward to speaking with you. Thank you again for your consideration. We truly value your business and hope to gain your trust in the great service we offer. American Home Shield ... read more
this company is unprofessional, last minute canceling appointments, First i schedule a appt for Monday morning 8am - 10am, and text me 7am they don't have anyone to do the work. Ok so I reschedule for 430pm that day and still nothing. so I make a appt for Tuesday 1230-230pm and I get a call at 1240 saying that the cleaner calls and stated they cant make it to reschedule again....this is ridiculous and when I stated to find someone else for today they said they cant do that smh don't waste your time
Business response:
Dear Ms. Daniels, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We are actively working towards growing our network of service pros to accommodate all of our valued homeowners with on demand home services in a timely fashion, and are still happy to assist you with scheduling the carpet cleaning service. Thank you agai... read more
Very friendly person showed up, looked at the unit, old us to let our refrigerator run for 12 hours and call back. Charged us $59 and we never heard back from them, despite sending 5 text messages, two phone messages and a phone call that was answered. So, we bought a new refrigerator. Their response was, “so what”. Don’t let these folks get away with this stuff. Make them do real diagnosis and take responsibility.
TERRIBLE! AHS cancelled repair appointments 3 times on my washer. The first one while I was online making the appointment and the last two via Email. This is not a reliable business group. The individuals working for them may be fine at repairs but the corporate entity is not worth any of your time.
Business response:
Dear Mr. Worthington, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Customer satisfaction is always our number one priority and we sincerely regret the frustration. We are actively working towards growing our network of service pros to accommodate all of our valued homeowners with on demand home services, and sincerely hope to fulfill all your appliance needs in the future. Thank you again for your consideration. American Home Shield P... read more
Frequently asked questions about American Home Shield ProConnect™
How is American Home Shield ProConnect™ rated?
American Home Shield ProConnect™ has a 3.9 star rating with 1,934 reviews.
When is American Home Shield ProConnect™ open?
American Home Shield ProConnect™ is closed now. It will open at 7:00 a.m.