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American Home Shield ProConnect™
- Home Services
- Memphis, TN
About this business
Location details
150 Peabody Place, Suite 302, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I'll post a final review if/when the work is completed, but as of now, I had an appointment for an electrician to come out and do a small job today between noon and 2:00PM I received confirming emails, and even a phone call a couple of days in advance of the appointment in order to get more information about the job. I arranged my schedule to be home for today's appointment. At 12:30 I got a call from the repairman telling me he can't make it to my house for today's appointment, asking if he could reschedule for tomorrow.
Business response:
Dear Mr. Mandl, Thank you for your feedback. I wanted to let you know that we are working hard to resolve this issue, and I sincerely apologize for the inconvenience you've experienced. I can assure you, we are committed to fixing this scheduling issue as soon as possible. We have confirmed that the service professional is scheduled to assess the issue tomorrow. We will continue to follow up with you through completion. Thank you again for your consideration. Sincerely, Alexandra
Wow. Pretty sure this company is run by a conglomeration of incompetent robots. Had an issue with AHS Proconnect, told them that the service was not to my expectation, they basically repeated FIVE DIFFERENT TIMES that their job is to connect homeowners to professionals; the quality of the call wasn't their responsibility. Amazing customer service. I told three different representatives who called that the issue was that the pro that came to my house did not address the cause of the problem nor give me a fair bid for work. E... read more
Business response:
Dear Mr. Goble, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand, and also being receptive to our conversation. Customer satisfaction is our utmost priority, and we sincerely regret any confusion regarding our service offerings. Please know the service professional will do his best to provide a no obligation estimate upfront, and if you decide to work with us, the fee is credited back towards the total cost. Thank you again for your cons... read more
Wow. Just terrible. AHS helped me get an electrician to my house for an estimate, the electrician came out, stood in my doorway for 10 minutes (liberal estimate), didn't look into anything, didn't plug anything in, then left without sending the estimate. I was charged $100 for the visit, so I called AHS to debate the charge, talked to Brida in Customer Service who told me that the $100 was for sending the electrician out, not the quality of the visit. Talk about customer service. Never using this company again. Apparently... read more
Business response:
Dear Mr. Goble, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Customer satisfaction is our greatest priority, and we sincerely regret any confusion regarding our service offerings. Please know the service professional will do their best to provide a no-obligation estimate upfront, and if you decide to work with us, the fee is credited back towards the total cost. We are still available to offer our personalized assistance if you wou... read more
I referred a person to American Home Shield ProConnect an appointment was scheduled for the next day. The same day of the appointment it was cancelled with no reason given or communication on what else could be done. This is very poor business practice. I will no longer refer anyone to this company or give any business to you. Do better!
Business response:
Dear Ms. Bodie, We would like to review your situation firsthand. However, we cannot locate a member account under the name provided. May we please ask you to please get in touch with us at 844.473.7849? We are happy to provide our personal assistance. Thank you for your consideration. Sincerely, Alexandra
If there were a way to enter zero stars I would. Contacted them to fix a water leak coming from behind refrigerator. They use local subcontractors and the guy who showed up was clueless. First he said it was due to one thing then another. Ultimately, never gave us a diagnosis or a plan to fix it. My wife, who has no technical experience, was so upset she went on YouTube, found the answer, went to hardware store and $12 later fixed it herself! Called customer service and told them what happened. They agreed to refund me the s... read more
Business response:
Dear Dr. Caride, We would like to review your situation firsthand. However, we cannot locate a member account under the name provided. May we please ask you to please get in touch with us at 844.473.7849, we are happy to provide our personal assistance. Thank you for your consideration. Sincerely, Samantha
DON'T HIRE THIS COMPANY THEY WILL RIP YOU OFF!!!!!!!!!! ....... 11/11/21 my oven was supposedly fixed & I paid $374.79 for the repair. My oven worked for 1 day & when I called for a warranty appointment I was told that there was an additional problem that will cost more to fix .... WTF!!???? an additional cost will be equivalent to a brand NEW oven. So I called for an additional appointment &they keep cancelling my appointments & keep giving me the run around. What they are doing is trying to wait out my warranty. I feel li... read more
Business response:
Dear Ms. McAfee, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. We strive for your satisfaction, and sincerely regret the frustration. Please be assured we are actively reviewing your situation in detail and we have left a voice message for you to further discuss. Thank you again for your consideration. Sincerely, Alexandra
Absolutely terrible. I paid close to $400 for my microwave to be re installed above my range. The guy left a large gap between the cabinets and top of the microwave Which affected the ventilation system. We asked for it to be fixed and they sent the same guy. He fixed the gap a little but then broke part of the cabinet. He didn’t say one word and left in a hurry. He also left a large mess in our kitchen and didn’t even retro clean it at all. I’ve been trying to get the warranty person to come fix everything but they have had... read more
Business response:
Dear Ms. Fox, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand, and also taking the time to speak with us. Customer satisfaction is our utmost priority and we sincerely apologize for the frustration. We have confirmed the service professional is returning to your home to further assess the installation and ensure resolution is achieved. We can also be reached at (844) 473-7849 and always happy to personally assist you if you need additio... read more
Unreliable, unprofessional, and will not meet your expectations. Appointment scheduled / rescheduled 4 times. Each time the cancellation occurred 1 hour before technician was to arrive. The one appointment where a technician showed up, he came ill-equipped to address the issue that was on record. In fact, he rolled up on a motorcycle with a small bag of tools (i.e. screwdriver, wrench, etc.). The job was clearly articulated to move and fix a washing machine that was leaking underneath. Technician had no handtruck, no n... read more
Business response:
Dear Ms. Popa Thank you for your feedback, and also being receptive to our conversation. I wanted to let you know we are working hard to resolve this issue. I’m so sorry for the inconvenience you’ve experienced. I can assure you, we are committed to fixing this scheduling issue, as soon as possible. Per our conversation, we are still available to offer our personalized assistance if you would like for us to arrange for a service professional to assess the washer. Thank you again for your consideration. Sincerely, Saman... read more
Will never book them again ! My fridge went out and i scheduled an appt for proconnect the next day, took the day off work so i could be home for the maintenance guy . Next day came and they called to cancel , saying they didnt have an available technician but i could reschedule for another day . ( i was irritated) but i rescheduled anyways . Their next available date was FIVE days later , ( being its right before thanksgiving i said ok even though i shouldve went somewhere else) . So new appt date comes , mind you they hav... read more
Business response:
Dear Ms. Albert, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We are actively working towards growing our network of service pros to accommodate all of our valued members with home services on-demand, and sincerely hope to fulfill all your appliance needs in the future. Thank you again for your ... read more
Frequently asked questions about American Home Shield ProConnect™
How is American Home Shield ProConnect™ rated?
American Home Shield ProConnect™ has a 3.9 star rating with 1,934 reviews.
When is American Home Shield ProConnect™ open?
American Home Shield ProConnect™ is closed now. It will open at 7:00 a.m.