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American Home Shield ProConnect™
- Home Services
- Memphis, TN
About this business
Location details
150 Peabody Place, Suite 302, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I will never call Pro Connect again. Overpriced, incompetent and shotty materials. They replaced rollers on my dryer $300. 3 months later same problem, the technician said it was the heating element. I have a GAS dryer, 2 other technicians said there isn't a heating element on a gas dryer. Another company replaced the thermostat. 6 months later, same problem. The technician fixed the exhaust tube & reset the fuse. 1 month later, same problem. He said it needs new rollers. The dryer is 10 years old. The original roller... read more
Business response:
Dear Ms. Franco, Thank you for your feedback and also taking the time to reach out to AHS ProConnect. Your satisfaction is always our utmost priority, and we sincerely apologize for the frustration. As discussed, repair work is guaranteed for 30 days and we are actively communicating with your service professional to ensure warranty information and completion. We are always happy to extend our personal assistance if you have additional questions and can be reached at 844.473.7849. Thank you again for your consideration and... read more
I will never call Pro Connect again. Over priced, incompetent and shotty materials. The technician replaced rollers on my dryer for $300. 3 months later, same problem, the dryer isn't heating up. The technician it needed a heating element for another $300. I have a GAS dryer, no heating element according to 2 other technicians. Another technician replaced the thermostat and fixed my dryer. 6 months later, same problem, dryer not heating up. Reset the thermostat fuse. 1 month later, same problem, dryer not heating up. ... read more
Business response:
Dear Ms. Franco, Thank you for your feedback and also taking the time to reach out to AHS ProConnect. Your satisfaction is always our utmost priority, and we sincerely apologize for the frustration. As discussed, repair work is guaranteed for 30 days and we are actively communicating with your service professional to ensure warranty information and completion. We are always happy to extend our personal assistance if you have additional questions and can be reached at 844.473.7849. Thank you again for your consideration and... read more
DO NOT USE THIS COMPANY!!! Dishwasher repair. Not Draining. Came out. Said hose was clogged. Broke off end of hose trying to unclog it by hitting it on my railroad tie wall. Left and returned with new hose. Installed. Ran cycle on dishwasher and still not draining. Called in. Would send technician back out a week later. Called morning of appointment by technician asking to pay in cash. Called American Home Shield. Told that was not policy. Would send out new technician. Contacted 8:00 night before appointment that nobody cou... read more
Business response:
Dear Glen Z., Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand, and also being receptive to our conversation. Customer satisfaction is always our number one priority, and we truly regret the frustration. Per our conversation, we have issued a partial refund and have provided our direct contact information if you may need additional assistance. Thank you again for your consideration and allowing us the opportunity to serve you. Sincerely,... read more
I have had a frustrating and disappointing experience with your service in Pittsburgh. Since Saturday my appointment has been rescheduled multiple times. It is ridiculous that you run business in this manner, and equally surprising that you have customers. You realize the need to reschedule one hour after appointment, not once but multiple times. Your customer care support, has no information or control over the matter.
Business response:
Dear Ms. Frank, Thanks for reaching out to us. I’d like to apologize for the scheduling issue and for any frustration it may have caused. We would like to make it up to you and offer you $25 off your next appointment. We are also available at 844.473.7849 and are happy to offer our personal assistance if you need additional help. Thank you again for your consideration and allowing us the opportunity to serve you. Sincerely, Adriana
I had a pretty straightforward issue -- the plastic that connected my dishwasher rack to the tracks broke and had to be replaced. It cost over $400. The fix looked ok but we were traveling a lot over the next month so barely used the dishwasher. But 33 days later, the rack was falling off -- faulty connection. I called and explained we hadn't noticed because we were traveling, but they said you only have a 30 day window to report issues and wouldn't budge.
Business response:
Dear Mr. Silverstein, Thank you for your feedback and also taking the time to reach out to AHS ProConnect. Your satisfaction is our utmost priority, and we sincerely apologize for the frustration. As discussed, we have offered to arrange a return visit to further evaluate the dishwasher. We are always happy to extend our personal assistance if you have additional questions and can be reached at 844.473.7849. Thank you again for your consideration and allowing AHS ProConnect the opportunity to assist you. Sincerely, ... read more
AHS ProConnect was nice in how quickly they responded to our service call. Two men came out, I explained the problem, and they then spent about 15 minutes disassembling and reassembling the ice maker unit. They mentioned that they did not see anything wrong. The website stated that the diagnostic fee was $79, but they noted that I owed them $183. They did not fix the problem, and with their dishonest advertising, would not ask for them back ever again.
Business response:
Dear Mr. Feucht, Thank you for your feedback and also taking the time to reach out to AHS ProConnect. Your satisfaction is always our utmost priority, and we sincerely apologize for the frustration. Per our conversation, we have processed a partial refund on your behalf, and we have also provided our contact information if we may offer additional assistance. Thank you again for your consideration and allowing AHS ProConnect the opportunity to assist you. Sincerely, Tricia
Summary; No show, no call, no show, no service. Our dishwasher wouldn't drain. I called American Home Shield ProConnect on Friday, and they set up a repair for Saturday between 1-3 PM. At 3:30 nobody showed or called. I called the main office, and they told me the tech had a family emergency. They rescheduled me for Monday between 10 AM and noon. They also promised they would call Monday to confirm the appointment. No call came that morning, and by 1 PM there was still no repairman. I called the office and guess what... read more
Business response:
Dear Mr. Friedman, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand, and also being receptive to our conversation. Customer satisfaction is always our number one priority, and we truly regret the frustration. We believe we have effectively addressed your concerns and we are also available at 844.473.7849 to offer our personal assistance with any of your home services on-demand. Thank you again for your consideration. Sincerely, Hope
I have been an American Home Shield customer for almost 14 years. A service call was $15 or $20 when I started; now, it's $75 per service call. Over the last 6 six, AHS has gotten worse by contracting with the worse of, the worse for service. These types of businesses would go out of business if not for AHS, paying little to nothing for their service. Now AHS has contracted out its customer service to some Asian country. When you call, you're treated as if you are lying, misinformed, hung up on, etc. For example, I had a pr... read more
Business response:
Dear Dwils45 Wms, Thank you for your feedback and also taking the time to reach out to AHS ProConnect. Your satisfaction is always our utmost priority, and we sincerely apologize for the frustration. We would like to review your situation firsthand, however, we cannot locate a member account under the name provided. May we please ask you to get in touch with us at (844) 473-7849, and we would be happy to help you. Thank you again for your consideration. Sincerely, Adrian
Pro connect Miami (American Home Shield) is not a reliable company to work with; on July 19, 2022, they sent a technician to my home to repair the dishwasher. That day he collected the money to buy the broken part, and he never return to finish the job. They rescheduled the appointment three times, but the technician never show up.
Business response:
Dear Aixa Roversi De Montagna, Thank you for your feedback and also taking the time to reach out to AHS ProConnect. Your satisfaction is always our utmost priority, and we sincerely apologize for the frustration. Per our conversation, we have processed a partial refund on your behalf, and we have also provided our contact information if we may offer additional assistance. Thank you again for your consideration. Sincerely, Tricia
Frequently asked questions about American Home Shield ProConnect™
How is American Home Shield ProConnect™ rated?
American Home Shield ProConnect™ has a 3.9 star rating with 1,934 reviews.
When is American Home Shield ProConnect™ open?
American Home Shield ProConnect™ is open now. It will close at 7:00 p.m.