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American Home Shield ProConnect™
- Home Services
- Memphis, TN
About this business
Location details
150 Peabody Place, Suite 302, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unfortunately, I had a poor experience with AHSP. I needed a GIF replaced for my automatic exterior light timer. The website said their $99 service trip fee would be waived and credited to the service if I chose to go forward with the service. Instead, the contractor was clueless about this arrangement, charged me $245 for a new GIF & labor (rip off) and told me AHSP would send me a $99 reimbursement. AHSP would NOT honor this deal and blamed the contractor but offered me a $25 credit for future use. I wasted a lot of ti... read more
Business response:
Dear Ms. Hubble, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret the frustration. We believe we have effectively addressed your concerns and we are also available at 844.473.7849 to offer our personal assistance with any of your home services on-demand. Thank you again for your consideration. Sincerely, Adriana
Unconscionable business practices. 3 hours late, heinously overcharging
Business response:
Dear Ms. Drake, Thank you for providing vital feedback and allowing AHS ProConnect to review your situation firsthand, and for being so receptive to our phone call. We strive for customer satisfaction, and we sincerely regret any frustration. Please know the service professional will do their best to provide a no obligation estimate upfront, and if you decide to work with us, the fee is credited back towards the total cost. We are always available to offer our personalized assistance if you would like for us to arrange for ... read more
horrible experience!!! Don't use this company. Completely incompetent and unreliable!
Business response:
Dear Kris Jenkins, Thank you for providing important feedback. Your satisfaction is our utmost priority and we sincerely regret the frustration. We would like to review your situation firsthand, however, we cannot locate a member account under the name provided. May we please ask you to get in touch with us at (844) 473-7849, and we would be happy to offer our assistance. Thank you again for your consideration. Sincerely, Alexandra
I was most upset with the company. They chose the time and day for the repair. The day before they called to reschedule for the next day. That day they emailed—did not call—to CANCEL the repair, that they had no one in my area. Did they not know this when I called originally? I guess this is a national company. The men who answered today when I called could not be understood for the noise in the background. I have now lost a week getting the problem resolved. Not happy.
Business response:
Dear Ms. Andregg, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand, and also taking the time to speak with us. I wanted to let you know we are working hard to resolve this issue. I’m so sorry for the inconvenience you’ve experienced. I can assure you, we are committed to fixing this scheduling issue, and we are still available to offer our personal assistance if you would like for us to arrange for service. Thank you again for your consid... read more
If I could rate a No Star I would. I booked an appointment on Tuesday for the time range 2-4 pm. No One ever showed up. I called and they said they would have someone out the next day between 11 -1 pm. I received a voicemail the next morning stating that they could not come out and they were sorry for the inconvenience. I took off 2 days in a row for them to come and service my dryer. Worst service (or rather no service) ever. DO NOT USE THEM
Business response:
Dear Ms. Cheek, Thank you for your feedback. I wanted to let you know we are working hard to resolve this issue. I’m so sorry for the frustration you’ve experienced. I can assure you, we are committed to fixing this scheduling issue, as soon as possible. Please know we have left a voice message for you and we are still available to offer our personal assistance if you would like for us to arrange for a service professional to assess the appliance. Thank you again for your consideration. Sincerely, Samantha
Very informal They wait until your appt time frame to cancel They love to use the technician had an emergency. They used this excuse twice on me. I had to leave work early to be home twice. Its truly a false company 1/4/2022
Business response:
Dear Ms. Albo-Moya, Thank you for your feedback and also taking the time to speak with us. I wanted to let you know we are working hard to resolve this issue. I’m so sorry for the inconvenience you’ve experienced. I can assure you, we are committed to fixing this scheduling issue, and we are still available to offer our personalized assistance if you would like for us to arrange for service. Thank you again for your consideration. Sincerely, Samantha
I would give them a zero if I could. Stay away from them. They overcharged me for a part I never needed. When the service man left I saw he unplugged my washer. I plugged it in after he left and it has been over 3 weeks and it works perfectly without the service man doing a thing. When I called back to stop the order on the over charged part they gave me a hard time to cancel it and get my refund. As of today I spoke to a very rude girl who said her name was Frieda I said your company did not diagnose the problem correctly s... read more
Business response:
Dear Ms. Grabsky, Thank you for your feedback and taking the time to speak with us. Customer satisfaction is out number one priority and we sincerely regret the frustration. Please be assured we are actively reviewing the situation firsthand, and will continue to follow up through completion. We are also available at 844.473.7849 if you need additional assistance. Thank you again for your consideration. Sincerely, Samantha
The more that I interact with this terrible company, the more I understand how corrupt and terrible this company is. Ever wonder how this is my 5th or 6th 1-star review that I've left, yet this company still reports that no customers out of the thousands of reviews received on any site have rated less than 3 stars? Yeah, because the company is fake. It's all smoke and mirrors, and the write back the same generic response to every review; rehash their same broken process regardless of the customer issue, then ignore it unti... read more
If I could give this company a -10 stars I would. I had schedule a for them to come out to repair my washer. On Friday. Got a e-mail saying they can not come out on Friday so they rescheduled it for Saturday which was fine. But then I got a call Saturday morning saying they had cancelled my appointment. They are the ones that made the new time for them to come out not me. They should have had a Tec set up already for that time before they made the appointment. And then they wanted me to call back and reschedule. Are you kidd... read more
Business response:
Dear Sue L, Thank you for bringing this information to our attention. We would like to review your situation firsthand. However, we cannot locate an AHS ProConnect member account under the name provided. May we please ask you to get in touch with us at (844) 473-7849, and we would be happy to offer our personal assistance. Thank you again for your consideration. Sincerely, Samantha
Frequently asked questions about American Home Shield ProConnect™
How is American Home Shield ProConnect™ rated?
American Home Shield ProConnect™ has a 3.9 star rating with 1,934 reviews.
When is American Home Shield ProConnect™ open?
American Home Shield ProConnect™ is closed now. It will open tomorrow at 7:00 a.m.