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American Home Shield ProConnect™
- Home Services
- Memphis, TN
About this business
Location details
150 Peabody Place, Suite 302, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I called this company, they scheduled my appointment, sent me the email that I had to go in and accept the appointment, then an hour and a half prior to the appointment they cancelled on me because they "over booked". Luckily I was able to get Rotorooter out to the house in place of them. Completely unprofessional, I had taken time off from work for the appt.
Business response:
Dear Mr. McMahon, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Your satisfaction is our utmost priority, and we truly apologize for the frustration. We have confirmed that your request was canceled as requested. We thank you again for your consideration. Sincerely, Alexandra
I would give no stars if I could. DO NOT let the people from Houston do work for you. They leave the work unfinished claiming they need 'another part' and never return. The company, ProConnect and American Home Shield allow this to happen and do not fix the issue with customers. Plumber arrived and was VERY unprofessional. Caused a flood because he did not know how to install the garbage disposal. Left to get a part and never returned. Left my kitchen unusable and the company will do nothing about it. Do not subject yoursel... read more
Business response:
Dear Janette u., Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Customer satisfaction is at the forefront of our priorities, and we sincerely apologize for the frustration. Please know we are actively communicating with your service professional and will continue to follow up with you through completion. Thank you again for your consideration. Sincerely, Alexandra
American Home Shield Pro Connect is the absolute worst company I've ever done business with in my life. I requested service in November of 2020 to repair my range, NOT 2021, 2020! My repair has yet to be completed. I paid more than $300 and was told that my back-ordered part would be in within a few days, I waited months! Still no part! I requested a refund and was told that I couldn't get a refund because of how long it had been since I paid for the service, AS IF THE REASON FOR THE LENGTH OF TIME WASN'T BECAUSE THEY COULDN... read more
Business response:
Dear Ms. Baird, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Customer satisfaction is always our number one priority, and we truly apologize for the frustration. We are actively working on your situation and will continue to follow up with you through completion. Thank you again for your consideration. Sincerely, Samantha
The company will take your money not providing good service and it is very difficult to get in touch with them. I had a leak in my house, called couldn't get hold of anyone, so I placed the service call online. Plumber came in and advised that it is a slab leak, tried calling the company couldn't get hold of them, went online to see if I can put any remarks I was not able to, so I found a plumber and sent him to fix the issue, he found it in the wall (covered), I paid $ 345 + $ 75 which you pay as you deductible from AHS. I ... read more
Business response:
Dear Ms. Smith, We would like to direct you to the appropriate department with American Home Shield. However, we cannot locate a member account for AHS ProConnect under the name provided, and believe your situation involves AHS Home Warranty. AHS ProConnect can be reached at 844.473.7849 and we are happy to research your contract information, and AHS Customer Service can be reached at (888) 682-1043. Thank you again. Sincerely, Samantha
American Home Shield is by far the worst home warranty repair company around. My Hot water heater broke a month ago and I am still fighting to get it replaced. They are quick to repair but slow to replace. They most have Sloth's working in the authorization department. They have lied on numerous occasions and said some of the dumbest things possible regarding the repair. They have thrown the plumbing company under the bus and said they did not document if it was a real water heater that needed to be replaced. It is goin... read more
Business response:
Dear Mr. Walker, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. We have confirmed your service request is with AHS Home Warranty and we have contacted the appropriate department to take immediate action on your behalf. The team has advised they are working on finalizing information and will call you today. AHS ProConnect can be reached at 844.473.7849 and we are happy to offer additional assistance if needed, and AHS Customer Ser... read more
Booked an appointment a week in advance was told everything was okay. 1 hr before a pro was scheduled to come out got a call they cancelled the appointment saying they could not find anyone to come out keep in mind they booked the appointment and said they were ready on their end a week ahead sent me reminder emails I cleared my schedule and 1 hr until the appointment cancelled because they never actually got a professional to pick up the job they just lied all week
Business response:
Dear Ms. Noway, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority and we sincerely apologize for the frustration. We have confirmed the service professional is returning to your home to further assess the toilet and ensure it is functioning properly. We can also be reached at (844) 473-7849 and always happy to personally assist you if you need additional assistance with your service. Thank you... read more
The tech who showed up to fix my washing machine had no idea what he was doing. After "resetting it" he said it was fixed. He then left, however the machine was not fixed in any way. I called pro connect, they couldn't reach him, told me "maybe his phone died?" That kind of answer I expect from a child. He came back and asked to take the control panel to find a replacement. After not returning for two days I had to threaten Pro Connect with calling the police before they compelled "Edward T" to return my property. I understa... read more
Business response:
Dear Mr. Flerlage, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret the frustration. We believe we have effectively addressed your concerns and we are also available at 844.473.7849 to offer our personal assistance with any of your home services on-demand. Thank you again for your consideration and allowing us the opportunity to serve you. Sincerely, Adriana
I got multiple emails, texts and two phone calls confirming the appointment. I appreciated that. The referred "pro" did not show up. No call or follow up. 2 hours past the appointment time I called, THREE times, for an update, was on hold for a total of 60 minutes and was disconnected twice. When I finally got someone via email it was "Gee, we are sorry about that. If you would like to reschedule call us back." Nope, not gonna do that.
Business response:
Hi Ms. Valeo, Thank you for your feedback. I wanted to let you know we are working hard to resolve this issue. I’m so sorry for the inconvenience you’ve experienced. I can assure you, we are committed to fixing this scheduling issue, as soon as possible. We appreciate your patience and would like to speak to you about a possible resolution. Please contact us at 844.473.7894 so we can discuss this further. Thank you again for your consideration. Sincerely, Alexandra
I had the worse experience with this company. Read my review below. They keep calling me to do a re-assessment of my microwave. I already told them it has been fixed by another provider. How many times do i have to repeat myself. These people are real clowns. First they come to my house and spend 10 minutes making pretend they are fixing my microwave. I get Ripped off to the tune $196. Then they never want to admit the repair was never done. Their argument is they only offer 30 day warranty, how convenient for them. Now they... read more
Frequently asked questions about American Home Shield ProConnect™
How is American Home Shield ProConnect™ rated?
American Home Shield ProConnect™ has a 3.9 star rating with 1,934 reviews.
When is American Home Shield ProConnect™ open?
American Home Shield ProConnect™ is closed now. It will open at 7:00 a.m.