This profile has been claimed by the business owner or representative.
American Home Shield ProConnect™
- Home Services
- Memphis, TN
About this business
Location details
150 Peabody Place, Suite 302, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
American Home Shield (AHS) ProConnect is hands-down the worst company for appliance repair. A technician came to our home on 5 July 2022 to repair our GE Monogram refrigerator, as both the refrigerator and freezer were not cooling. The tech diagnosed a non-functioning inverter/control board and did have the part in his truck, so we opted for the repair, which was quoted at $737.23. After replacing the board, he told us it would take a while for the refrigerator to cool down and he left. After 3 hours, we checked the temperat... read more
Business response:
Dear Mr. Woida, Thank you for reaching out to AHS ProConnect and letting us know about this issue. Our number one priority is your satisfaction and I’m so sorry for the inconvenience you’ve experienced. We have confirmed a customer service representative has reached out to you in this matter and we are also available at (844) 473-7849 if we may offer additional assistance. Thank you again for your consideration and allowing AHS ProConnect the opportunity to assist you. Sincerely, Hope
Wow was I extremely disappointed.. I have a Dog and a Cat.. and unfortunately my dog had an accident. The guy (Joe) that came to clean the carpet got the spots and the smell out. Which was good. However he decided to clean or steam over some Cat litte that was on the carpet.. While he was here i told him that i think he went over some cat litter and that that spot didnt look right. He went on to say that the spot was a hole or tear in my carpet.. (there is no hole or tear) I waited a couple of days the see if that sp... read more
Business response:
Dear Ms. Sands, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. Our number one priority is your satisfaction and I’m so sorry for the inconvenience you’ve experienced. We have confirmed a customer service representative has contacted you and we are also available at 844.473.7849 and are happy to offer our personal assistance if you need additional help. Thank you again for your consideration and allowing AHS ProConnect the opportunity t... read more
American Home Shield ProConnect in the Tampa Bay, Florida area is great! I got a same day appointment for a broken frig, and Jesus Colmenares was excellent! He arrived during the appointment window, diagnosed the frig's problem, took care of getting the parts and came back 2 days later to fix the frig. Now the frig works fine. Jesus is professional, friendly and answered all of our questions respectfully and completely. I was SO glad he was the one coming back to complete the repair. Fast service at a very reasonable price b... read more
Business response:
Dear Ms. Wilpon, Thank you so much for the 5 stars and providing such thoughtful feedback regarding your excellent customer service experiences with AHS ProConnect and your service professional! It is always our distinct pleasure to connect you with service professionals for all your home services on-demand, and we appreciate hearing about the professionalism and level of service you received. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Warmest ... read more
American home shield is worst place for schedule at San Diego. I have schedule appointment for AC repair on May 21st 2022 on website a week earlier. They called me to re-schedule on Tuesday (24th). They have canceled the appointment at 10 AM on Tuesday. They could not find any Pro-connect tech. I have taken the day-off for the repair. They should have schedule it earlier and inform me the cancelation so that I should not have taken the day off. It is vey bad management. It is arediculous customer service.
Business response:
Dear HI, Thank you for your feedback and also taking the time to speak with us. I’m so sorry for the inconvenience you’ve experienced. I can assure you, we are committed to fixing this scheduling issue as soon as possible, and we appreciate your patience. As discussed, we would like to arrange for a different service professional to assess the system, and are also available if we may offer additional assistance with your home services needs. Thank you again for your consideration. Sincerely, Adrian
I have a tankless water heater that hit the fritz. I called Proconnect because it seemed to be an electrical issue (the breaker kept tripping when we ran the hot water) and one of the transistors looked like it was melting. I asked if they could send someone who had experience with tankless water heaters, and they scheduled an appointment for the next day. During the arrival window, I was notified that the plumber cancelled, and indicated that it was a job for an electrician, so I called back and rescheduled an electrician... read more
Business response:
Dear Mr. Fuerstenberg, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand, and also being receptive to our conversation. Customer satisfaction is always our number one priority, and we truly regret the frustration. We believe we have effectively addressed your concerns and we are also available at 844.473.7849 to offer our personal assistance with any of your home services on-demand. Thank you again for your consideration. Sincerely, Adr... read more
Just had two repairmen come to my home today. Were late by almost two hours. Came in took apart my fridge said they needed to go get a fan they would be back by 2:30 haven't shown up they took the fan that belongs to me and my fridge is unusable at this time. What kind of service is this?
Business response:
Dear Jamie Gamboa, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand, and also being receptive to our conversation. Customer satisfaction is always our number one priority, and we truly regret the frustration. We believe we have effectively addressed your concerns and we are also available at 844.473.7849 to offer our personal assistance with any of your home services on-demand. Thank you again for your consideration. Sincerely, Hope
Technician was not competent and am awaiting a third visit to fix the damage he caused and to address my initial issue. Totally FRAUDULENT company! They charged me $600 for replacing the WRONG part in my fridge and damaging my fridge in the process. They are REFUSING to refund me or order the appropriate part to fix the problem. AVOID THIS COMPANY AT ALL COSTS THEY ARE FRAUDULENT AND WILL STEAL YOUR MONEY.
Business response:
Dear Ms. Lassiter, Thank you for your feedback and taking the time to speak with us. I’m so sorry for the inconvenience you’ve experienced. I can assure you we are actively working on addressing your concerns and monitoring your situation through completion. In addition, we have spoken with the service professional on your behalf and confirmed the required part is on order, and have also provided our contact information if we may offer additional assistance. Thank you again for your consideration. Sincerely, Adrian
I rate them 0, cheating company. Misled people to book FREE estimate, but end of charging people $99 for less than 5 minutes looking around hot water heater.
Business response:
Dear Flower of Life, Thank you for providing important feedback and letting us know about this issue. We would like to review your situation firsthand, however, we cannot locate a member account under the name or email address provided. May we please ask you to get in touch with us at (844) 473-7849, and we would be happy to help you. Thank you again for your consideration. Sincerely, Tricia
I scheduled a repair appt for my dishwasher. The gentleman came on time, gave me an estimate to repair and was supposed to come back on Monday. I call on Monday to see what time he would arrive and asked me who I was, what my address was and what he was supposed to repair. I filled him in on my information but was not able to tell him what to repair in the dishwasher because I did not receive an email with the details and his English was not the best so I didn’t quite understand the part he needed. He then said he would... read more
Business response:
Dear Ms. Gray, Thank you for the feedback and allowing AHS ProConnect the opportunity to review your situation firsthand, and also being so receptive to our call. Customer satisfaction is our utmost priority, and we sincerely regret the frustration. Per our conversation, a refund will be processed on your behalf, and we can also be reached at (844) 473-7849 if we may offer additional assistance. Thank you again for your consideration and allowing AHS ProConnect the opportunity to serve you. Sincerely, Tricia
Frequently asked questions about American Home Shield ProConnect™
How is American Home Shield ProConnect™ rated?
American Home Shield ProConnect™ has a 3.9 star rating with 1,934 reviews.
When is American Home Shield ProConnect™ open?
American Home Shield ProConnect™ is open now. It will close at 7:00 p.m.