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American Home Shield ProConnect™
- Home Services
- Memphis, TN
About this business
Location details
150 Peabody Place, Suite 302, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
How does Pro Connect have such high reviews when the company is flawed, their customer service is terrible? These reviews can't be accurate as many of us have first hand experience and can testify as to the lack of professionalism they foster by their inept ability to get even the most simplest tasks right. As a pro independent contractor I must say this is probably one of the worse companies I've partnered with. I had the displeasure of speaking with a supervisor by the name of Saul who during mid-conversation hung the p... read more
Business response:
Dear Mr. Fitzgerald, Thank you for your feedback and also taking the time to reach out to AHS ProConnect. Our utmost priority is your satisfaction, and we sincerely regret the frustration. We have contacted the appropriate department to follow up on your behalf and AHS ProConnect can also be reached at 844.473.7849. Thank you again for your consideration. Sincerely, Tricia
pro connect is the company you should NEVER hire. After a month of several revisions to my refrigerator and changing parts, they say that it cannot be fixed. They missed several appointments canceling at the las minute they never arrive at time and the technician asked me for money on his own to help me with the repair. I reported this to the company and send the same man back who obviously had a bad attitude and did not want to enter the house, then he just pretended to do something to finally say sorry, it can't be fixed... read more
Business response:
Dear Nathaly Bustos, Thank you for taking the time to submit a rating. We would like to review your situation firsthand. However, we cannot locate a member account under the name provided. May we please ask you to get in touch with us at (844) 473-7849, and we would be happy to discuss any concerns that you may have. Thank you again for your consideration. Sincerely, Hope
Supposedly fixed refrigerator that was dispensing ice and not water for $375. Five months later same problem and was told they only warranty their service for 1 month. 1 month warranty did everyone read this! Avoid these scammers!
Business response:
Dear Mr. Bloom, Thank you for taking the time to submit a rating. We would like to review your situation firsthand. However, we cannot locate a member account under the name provided. May we please ask you to get in touch with us at (844) 473-7849, and we would be happy to discuss any concerns that you may have. Thank you again for your consideration. Sincerely, Adrian
I would give zero stars if I could. We contacted them and made an appointment in June 2022. 6-17-22: They sent a technician out within a the week and looked at our Samsung Range and determined that it needed a new display control board. He said it would take about 1 week for the part to arrive and that he would let us know when he can come out. 7-1-22: I waited 2 weeks without hearing back from this company. When I called the company they apologized and attempted to contact the technician while I waited on hold. They were... read more
Business response:
Dear Mr. Park, Thank you for taking the time to submit a rating. We would like to review your situation firsthand. However, we cannot locate a member account under the name provided. May we please ask you to get in touch with us at (844) 473-7849, and we would be happy to discuss any concerns that you may have. Thank you again for your consideration. Sincerely, Hope
scam scam dont use this people. report them to the better business bureau.
Business response:
Dear Mr. Cabello, Thank you for reaching out to AHS ProConnect and letting us know about this issue. Your satisfaction is always our utmost priority, and we sincerely regret any frustration. We have confirmed that a customer service representative has spoken with you in this matter and we are also available at (844) 473-7849 if we may offer additional assistance. Thank you again for your consideration and allowing AHS ProConnect the opportunity to assist you. Sincerely, Hope
REPORT THIS COMPANY TO THE BETTER BUSINESS BUREAU. THEY STOLE FROM ME 1K AND DAMAGED MY REFRIGERATOR . THEY HAVE DIFFERENT WEBSITED WITH DIFFERENT REVIEWS DO YOUR RESEARCH AND DONT LET THIS PEOPLE SCMAM YOU.
Business response:
Dear Ms. Mendoza, Thank you for reaching out to AHS ProConnect and letting us know about this issue. Your satisfaction is always our utmost priority, and we sincerely regret any frustration. Per our conversation, repairs are guaranteed for 30 days and we have also returned the diagnostic fee to the card on file. We are also available at (844) 473-7849 if we may offer additional assistance. Thank you again for your consideration and allowing AHS ProConnect the opportunity to assist you. Sincerely, Hope
Don’t ever use this service. They send independent contractors to do the repairs. They are not responsible for any replace parts. The have a 30 day warranty on service. I have had two of their service contractors out to fix my dryer spending $750. my dryer still does not heat after replacing two heating elements. They now tell me the next appointment available is three days from now and I will have to pay for any parts if needed unless I can “negotiate” with the contractor.
Business response:
Dear Mr. Whitford, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand. We have confirmed a customer service representative contacted you and arranged a follow up appointment. Thank you again for your consideration and allowing AHS ProConnect the opportunity to assist you. Sincerely, Adriana
I couldn't believe they sent a service repair company to my home on the day I made the appointment. In the past with other companies I would have to wait at least a week to get an appointment. This company is the BEST, and I will always refer them to any and all of my friends who are in need of a home repair company. Thank you for everything you do!
Business response:
Dear Ms. Engard, Thank you so much for the 5 stars regarding your customer service experiences with AHS ProConnect! It is our utmost priority to provide you with fast, friendly service that exceeds your expectations, and we love the positive feedback and always appreciate the opportunity to assist you. On behalf of the entire team, thank you again! We truly value your business and recommendation and look forward to serving you again. Warmest regards, Hope
I called Monday and scheduled an appointment for Monday between 3-5. Received a call from company saying that the repair man could not make it and so we rescheduled for Tuesday between 9:30-11:30. At 5:30 I received a call from whom I thought was the repair man saying he just got my information and he could be at my home between 5-7 so I told him ok since I have 6 kids I have to laundry for and need the washer fixed. When he got here he said he didn’t have the part but could get it and come back the next day between 3... read more
Business response:
Dear Ms. Hunter, Thank you for bringing this information to our attention and allowing AHS ProConnect the opportunity to review your situation firsthand, and also being receptive to our conversation. We believe we have effectively addressed your concerns and we are also available at 844.473.7849 to offer our personal assistance with any of your home services on-demand. Thank you again for your consideration. Sincerely, Adriana
Frequently asked questions about American Home Shield ProConnect™
How is American Home Shield ProConnect™ rated?
American Home Shield ProConnect™ has a 3.9 star rating with 1,934 reviews.
When is American Home Shield ProConnect™ open?
American Home Shield ProConnect™ is open now. It will close at 7:00 p.m.