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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Excellent customer service. All my questions were answered and the sales associate really worked with us to seal the deal. A very pleasant and wonderful experience. The sales associate did not pressure me or over promise on items he could not deliver.
Business response:
Hello George! Thank you very much for this wonderful review! We're so glad to hear you felt very comfortable with your salesperson during your shopping experience. We hope that you visit us again soon!
The staff (esp Garrett) was really great and the selection is the largest I've seen for patio furniture. I'm sure I'll go back again.
Business response:
Hello Tracy! Thank you for this very kind review of Garrett! We are very happy to hear you enjoyed your shopping experience with us for your patio furniture. We look forward to welcoming you back again soon!
Zack and Nico were very patient and knowledgeable regarding our questions in spa purchase, including after delivery when we had additional questions about balancing chemicals for set up. Everyone at this store in Carol Stream has been professional and friendly.
Business response:
Hello Nicole! Thank you very much for this kind review of Zack and Nico! We're very pleased to hear you had a great experience shopping for your spa and also had a great experience with our delivery team. We look forward to welcoming you back again soon!
My sales person Steve was excellent. He was very knowledgeable, and friendly and made my experience very pleasant. Delivery was very quick and professional. One of my cushions had a few black marks on it. The delivery man took a picture, wrote it on the paperwork I signed, and a new cushion was delivered two days later. Excellent quality and service!!
Business response:
Hello Debra. Thank you for this review! We're very happy to hear you had a great experience at our store. We're sorry about the black marks on one of your cushions, but glad we were able to give you a new cushion a few days later. We hope to welcome you back to our store again soon!
Great service ... from service at the store to delivery and assembly!!!
My items never arrived. When I contacted American Sale to inform them, I received a very rude reply. ******** customer service. I never received my items, and I never received a refund. I will never purchase anything from this company again. I should have read the reviews.
Business response:
Hello *****,Thank you for your feedback. This is certainly not the level of service we aim to provide.After looking into your order further and speaking with our customer service team, we have reviewed your order and the delivery details carefully.According to our records, your order was placed on December 1st and was delivered by ***** on December 10th. The tracking information confirms successful delivery, and a delivery photo was provided at that time. Your inquiry to our customer service was received 16 days after your d... read more
Worst experience buying anything- American Sale does not stand behind their products or use competent companies when installing their products-- no customer service to even talk to when they mess up or something goes wrong just text them, they'll answer telling you it's not their problem call the idiots who screwed it up for you in the first place. Fair warning to anyone who's in the market.... Do not buy anything from American Sale. Go somewhere else even if it costs a little more, it's not worth the problems.
Business response:
Hello ******. Were truly sorry to hear about your experience and completely understand your concerns. We never want any of our customers to feel this way, and we appreciate you taking the time to share your feedback as we're always looking for ways to improve.While we're sorry to hear the installation process didnt go as expected, please know we've been committed to doing our best to help. Although the warranty period had passed, when you reached out and mentioned you'd be open to using your own installer, we were happy to o... read more
My Oahuelite hot tub was leaking. The technician came out Sept 17th and identified that it was leaking at the led lens covers and that they all needed to be replaced, except the large one was not in stock. It told him to do them all at the same time when he gets ***** has been 2 months and the hot tub has been unusable since. You cannot talk to anyone about it, only texting. The recent reply (2 weeks ago) was that they are waiting on the 3.5" lens cover. I texted them yesterday and today and no reply. I feel I am just be lef... read more
Business response:
Hello ******. Thank you for bringing this to our attention. We apologize for the inconvenience youve experienced with your repair parts and installation. Weve reached out to the manufacturer to try and expedite the process and ensure we get the part as soon as possible. Weve also shared your feedback with our management team to address. A member of our team will be in contact with you as soon as the lens is back in stock, so we can schedule the installation. We appreciate your patience and understanding while we work to reso... read more
Bought a hot tub cover on June 14th. Told originally 4-6 weeks, we'll 15 weeks later on Sept. 30th finally got cover. Had to call them to get updated, gave me a loaner cover after 12 weeks. Overall terrible experience and am probably done with them.
Business response:
Hello *****. We sincerely apologize for the delays you faced with your hot tub cover order. We understand how frustrating this must have been, and we truly appreciate your patience throughout the process. Unfortunately, the delays were due to circumstances beyond our control. While we provided a loaner cover, we know this doesnt make up for the overall experience. Were committed to improving and hope to better serve you in the future. Thank you for taking the time to share your experience with us.
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,450 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is closed now. It will open tomorrow at 10:00 a.m.