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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My sales person Steve was excellent. He was very knowledgeable, and friendly and made my experience very pleasant. Delivery was very quick and professional. One of my cushions had a few black marks on it. The delivery man took a picture, wrote it on the paperwork I signed, and a new cushion was delivered two days later. Excellent quality and service!!<br /> <br />
Business response:
Hello Debra. Thank you for this review! We're very happy to hear you had a great experience at our store. We're sorry about the black marks on one of your cushions, but glad we were able to give you a new cushion a few days later. We hope to welcome you back to our store again soon!
Great service ... from service at the store to delivery and assembly!!!
My Oahuelite hot tub was leaking. The technician came out Sept 17th and identified that it was leaking at the led lens covers and that they all needed to be replaced, except the large one was not in stock. It told him to do them all at the same time when he gets ***** has been 2 months and the hot tub has been unusable since. You cannot talk to anyone about it, only texting. The recent reply (2 weeks ago) was that they are waiting on the 3.5" lens cover. I texted them yesterday and today and no reply. I feel I am just be lef... read more
Business response:
Hello ******. Thank you for bringing this to our attention. We apologize for the inconvenience youve experienced with your repair parts and installation. Weve reached out to the manufacturer to try and expedite the process and ensure we get the part as soon as possible. Weve also shared your feedback with our management team to address. A member of our team will be in contact with you as soon as the lens is back in stock, so we can schedule the installation. We appreciate your patience and understanding while we work to reso... read more
Bought a hot tub cover on June 14th. Told originally 4-6 weeks, we'll 15 weeks later on Sept. 30th finally got cover. Had to call them to get updated, gave me a loaner cover after 12 weeks. Overall terrible experience and am probably done with them.
Business response:
Hello *****. We sincerely apologize for the delays you faced with your hot tub cover order. We understand how frustrating this must have been, and we truly appreciate your patience throughout the process. Unfortunately, the delays were due to circumstances beyond our control. While we provided a loaner cover, we know this doesnt make up for the overall experience. Were committed to improving and hope to better serve you in the future. Thank you for taking the time to share your experience with us.
American Sale in *********** is a disappointment. The extreme lack customer service, class and expertise in their field is unbelievable. As I read previous remarks, I realize many customers have the same experience. Regardless of the situation a blame always lands on the installer or the customer. ************** the general manager is generous with apologies, deflection of fault which is thrown at his own team members. We have been charged for worthless tech visits. One of th e worsts is the charge to our card with out autho... read more
Business response:
Hello *******. Thank you for taking the time to share this feedback. We sincerely apologize for the experience you've had. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. Regarding the service visit charges, please note that we require a credit card on file to schedule and confirm service visits. We understand there was a request to cancel the visit, but unfortunately, this was not updated in our system in time. However, rest assur... read more
I sold my family owned business in ************************************************************** 1980. Poor *** *****..whomever is running your *********** location is going to destroy your name and business. This will be strike 2 working with the lying ******** you have taught your sales team. You are selling pools without inventory to complete them. I have had issues with the store service since my purchase of this $8,000.00 pool I purchased 2 weeks ago.. with a notorious lending company ***** Fargo which caught our atten... read more
Business response:
Thank you for providing us with this feedback. We apologize any challenges you have encountered with your pool. Rest assured that we have forwarded your concerns to our management to address. After looking into the situation, we see that your ladder has already been ordered, and our pool service department is aware of the leaking issues. They have expedited your service appointment to resolve these issues as soon as possible so you can enjoy your pool.If you have any other questions or concerns, please reach out to our pool ... read more
They were good on the front side, and terrible on the uptake. They were dishonest about promised rebates, tax incentives, and ended up costing me hundreds of dollars. Avoid them like the plague unless you want to sustain substantial losses as I did. Dishonest to the degree of being fraudulent. Have been reported to the Illinois ***************************
Business response:
Hello. We're sorry to hear about your experience. Integrity and transparency are core values for us, and we take your concerns seriously. We strive to provide accurate information on rebates and incentives, and we regret any miscommunication that *** have occurred. Your feedback is valuable to us. If you have anything to resolve, we encourage you to call our **************** at ************. Thank you.
DO NOT BUY YOUR POOL FROM AMERICAN SALE!! I purchased a pool in March of 2023. The installers destroyed my deck! They hacked up the floor boards and cut a main support beam. The deck is now a safety hazard. It has been over a year and the issues has not been addressed. They have taken to ignoring me. Go on yelp and read all the other negative reviews. STAY AWAY! Spend your hard earned money with a company that appreciates your business.
Business response:
Hello *******. We're deeply sorry to hear that this was your experience. We truly regret any inconvenience this has caused. As stated in your pool agreement, any deck modifications or deck related issues are to be handled directly through your installer. Once we were made aware of the situation, we advised you to contact the installer directly for the quickest response. If you are still experiencing any issues, we would still advise you to reach out to the installer to address this issue promptly. We understand your frustrat... read more
We order spa cover and in the time of purchase we was told that should arrived 4 to 6 weeks . I check with store rep after a month and they inform me that will arrived in 12 to 16 weeks !!!! If I know this that I will order from other places !!!Not recommending this company and they service is so bad !! there is nobody to talk to only you have to send the text message with your problem !!!!! Artesian spa makes bad choice to choose American Sales as they are only one in ******** representative !!!!!!!
Business response:
Hello ***. We sincerely apologize for any inconvenience caused by the delay in your spa cover delivery. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. Unfortunately some delays are unprecedented and beyond our control. Rest assured, we are working on improving our communication channels to ensure that our customers have a seamless experience. We have forwarded your concerns to our management team for further review and action. Thank you for your time and patience.
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,323 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is closed now. It will open tomorrow at 10:00 a.m.