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American Sale - Orland Park
- Retail
- Orland Park, IL
About this business
Location details
16660 South La Grange Road, Orland Park, IL, 60467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Bought a Pump and filter for my pool about 4-5 yrs ago and when I went to replace a couple of items including the cartridge filter I was told they don't carry that cartridge anymore. If you sell a product, shouldn't they carry a cartridge filter for that pump? And the last time I went there to get a piece for the filter they also didn't carry it. I inquired to an employee about this matter and they said they might have some in the back but they did not. Their shelves were empty for any thing to do with my filter. I think the... read more
I purchased a swing set 6/6/2020 at the Orland Park store. I was informed by the lady that waited on me that because of the pandemic, I wouldn't be able to get a delivery/install until July. I received a call from customer service shortly thereafter confirming a date-today, July 8, 2020. I was also told that I would receive a call the day before with a timeframe. It occurred to me around 3:30 that I hadn't received that call so I began to call customer service. The automated system would tell me that I was the first or ... read more
Business response:
Hi Melody, we apologize that your install was delayed. Due to COVID-19 there have been delays that have been experienced. We hope that you and your family are enjoying your swing set!
I was mislead by salesman on 5/26/20, I was told they had the pool filter/pump in stock and I can easily order it online, well I ordered it on 5/27/20 and still haven't received it nor can anyone tell me when it will arrive, I wasted a month, I just purchased one from Great escape and it was in stock immediately. Customer service over the last month at American Sales didn't exist and nobody cares about the lack of arrives I received. I now support and will shop at the Great Escape in T.P.
Business response:
Hi Tony, we apologize that you did not get your filter when expected. Due to COVIS-19, several of our anticipated deliveries were delayed several weeks. We apologize again for the delay you experienced.
HORRIBLE. We have a pool sitting in our garage. We were LIED to about installation date by Don Klec (sales rep). We have had nobody return phone calls. We have an installation company that may, or may NOT be licensed to work in our town. I HAD to give it 1 star, 0 stars in my mind.
When you need service on your hot tub they won't support you. They are THE authorized dealer for Artesian Spa. They'll sell you a $15,000 tub but won't do a $500 valve replacement. The owner of American Sale has decided supporting his customers isn't a priority.
I wouldn't suggest buying a hot tub from them! Very expensive and they sold us a lemon. On going problems since day one!!
Business response:
Hello Sandi. We're sorry about your hot tub issues. We would like to look into this further for you. We would need the last name that your order is under in order to start our investigation into your concerns. Could you please reach out to us at social@americansale.com with your information so we can begin this process? Thank you!
DONT BUY A SEMI INGROUND POOL FROM HERE!!! Please please use my advice. American Sales contracts Century Pools who was a nightmare to work with. They completely screwed up my entire yard. Unorganized, lack of communication, did not put the pool in correctly, etc. This process was such a nightmare and American Sale just pointed the finger at Century Pools. This was the worst experience I've ever dealt with. Chris Boswell from Orland American Sales doesn't answer calls once he makes the sale. Once they get their mone... read more
Horrible. Do yourself a favor and go to The Great Escape. First installation done by their installers S and S construction, was done at night right before a storm AND IT BLEW DOWN! Next try their CHEAP liner was leaking and all they would do is patch it after S and S construction promised a new liner. S and S construction and American Sales are thieves!!!! Erica Stedman suggested I should call the installers to resolve the problem. THEIR installers....what a joke. Ha yeah right now these jokesters have the nerve to reply to ... read more
Business response:
Hello Shannon. We're sorry we were unable to help you with your request for a free back-up liner. As Erica and Sherry explained, the liner was not necessary upon further inspection by S&S. The patch S&S applied to your liner due to the punctures is a completely acceptable and proper remedy for this issue. If you have concerns regarding the patch and the service S&S provided, the owner said he would be happy to speak with you. We are glad you are using the pool and we wish you all the best!
I am so disappointed with American Sale customer. After buying a hot tub there, our family waited 8 weeks for delivery which is fine. When delivered, the moving team caused damage to our fence when moving into our backyard. Second, when we started using the hot tub, the computer display did not have all the upgrades it needed to run effectively. We had to call the store. It took us multiple attempts of calling and waiting on on hold and leaving messages to have some get back to us to get a service rep to come out and fix it.... read more
Frequently asked questions about American Sale - Orland Park
How is American Sale - Orland Park rated?
American Sale - Orland Park has a 4.4 star rating with 1,943 reviews.
When is American Sale - Orland Park open?
American Sale - Orland Park is open now. It will close at 6:00 p.m.