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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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This warranty saved me several times and the customer service was excellent. Ive interacted with several customer service **** and all of them helped me. It is shocking to see bad reviews, because over the multiple times Ive needed them, every experience was great. Ive owned my home for 4 years, had maybe 5 times and have been approved for my claim on all 5.
Business response:
Hello *****, Thank you so much for sharing your experience. It truly means a lot to us. We’re thrilled to hear that our warranty has helped you multiple times over the years, and that every interaction with our Customer Service Team has been a positive one. It’s especially encouraging to know that your claims were approved and handled with care. We understand that homeownership comes with surprises, and we’re honored to be a trusted part of your support system when those moments arise. Thanks again for your loyalty! Respectf... read more
I loved having this warranty as a first time home owner. They were very nice people to work with. ******* was the best!!! She handled my claims quickly and was very pleasant. Hello ***, Thank you so much for sharing your experience! We’re truly honored to have supported you as a first-time homeowner. It's such an exciting and important milestone. It means a lot to know that our team made the process smooth and positive for you. We’re especially glad to hear Kristin stood out with her prompt and pleasant service. She’s a valu... read more
I loved having this warranty as a first time home owner. They were very nice people to work with. ******* was the best!!! She handled my claims quickly and was very pleasant.
Business response:
Hello ***, Thank you so much for sharing your experience! We’re truly honored to have supported you as a first-time homeowner. It's such an exciting and important milestone. It means a lot to know that our team made the process smooth and positive for you. We’re especially glad to hear Kristin stood out with her prompt and pleasant service. She’s a valued member of our team, and we’ll be sure to pass along your kind words. Thanks again for choosing us! Respectfully, Customer Care Team
**** *. was AMAZING! She gave me all the time I needed. She helped us with multiple claims and she was one of the kindest people I have ever spoken too over the phone. Forever.
Business response:
Hello ******, Thank you for the wonderful feedback! We’re thrilled to hear that Kara provided you with the time, care, and support you needed. Especially across multiple claims. Her dedication and kindness truly make a difference, and we’re proud to have her on our team. Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7). Respectfully, Customer Care Team
I have had a home warranty through APHW for a few years now, and I am quite satisfied with the company as well as the claims process. I recently worked with ******. for a bathroom plumbing issue, and she worked diligently to assist me, she asked the technician thorough inquiries, and was clear in providing me with the information regarding coverage for my claim. Regarding the company, the claims and reimbursement processes are simple and timely, I am able to receive funds directly into my bank account, and it is easy to revi... read more
I've used APHW twice now for electrical and plumbing repairs totaling approximately $800. Their claims process is straightforward and timely, both of which have been accepted on the spot. ******** assisted me today and she was polite, professional and thorough in investigating my claim. As a new homeowner as of last year, I wasn't sure what repairs would come up after my house sat vacant for 3+ years, and my warranty has already paid for itself after only 10 months, and only two claims. I will absolutely be renewing in May a... read more
Business response:
Hello *****, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Courtney was able to assist you efficiently, and that your APHW warranty is already providing great value. It's great to know we could provide you peace of mind throughout the claims process. We truly appreciate your continued trust and are looking forward to serving you in the future. If you have any questions, or need to open a new claim, feel free to contact us at 800-648-5006. Our award-winning... read more
As a REALTOR I have been working with the company for a few years now and they have come through for my clients when needed and have always been helpful. Today I had the pleasure of talking with **** *. He just reiterated why I keep using APHW. So helpful above and beyond.
Business response:
Hello ******, Thank you so much for your kind words! We truly appreciate your continued trust in us over the years. Its great to hear that **** was able to provide exceptional service and remind you why you choose Americas Preferred Home Warranty for your clients. If you have any questions or need further assistance, were always here to go above and beyond for you! Looking forward to continuing our partnership. Best regards,Customer Care Team
I like the company. 24 hour service for claims and coverage is pretty good. Wish they had better options for more coverage. Claims are easy to submit, renewal is easy. They could offer more coverage would be better all the way around. Some coverages are limited - the website is horrifically horrible. Yes I said that. Can not log in. Can not add ACH for the reimbursement process, NOT user friendly absolutely the worst website I have ever used or seen. I know they are trying to make all claims go by uploading documents. It wil... read more
Business response:
Hello *******, Thank you for leaving a review! We're glad to hear that you're enjoying the warranty service. Your suggestions for additional coverage and reviewing coverage limits are much appreciated, and well be sure to pass them along to the appropriate team. Im sorry to hear you're experiencing issues with the ********************* We had reports of technical problems with the ******************** last week, you may want to attempt to log in again if you need to upload a document or enter your banking information for ACH... read more
******** was very professional and answered all my questions. She also worked very well with my plumbers.
Business response:
Hello *****, Thank you for the wonderful review! Providing our homeowners and their contractors with the very best customer service is important to us, and I am happy to see that ******** achieved that. To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here: **********************. Respectfully,Customer Care Support Team
Frequently asked questions about America's Preferred Home Warranty
How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.1 star rating with 7,160 reviews.
When is America's Preferred Home Warranty open?
America's Preferred Home Warranty is open now. It is open 24/7.