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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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I like the company. 24 hour service for claims and coverage is pretty good. Wish they had better options for more coverage. Claims are easy to submit, renewal is easy. They could offer more coverage would be better all the way around. Some coverages are limited - the website is horrifically horrible. Yes I said that. Can not log in. Can not add ACH for the reimbursement process, NOT user friendly absolutely the worst website I have ever used or seen. I know they are trying to make all claims go by uploading documents. It wil... read more
Business response:
Hello *******, Thank you for leaving a review! We're glad to hear that you're enjoying the warranty service. Your suggestions for additional coverage and reviewing coverage limits are much appreciated, and well be sure to pass them along to the appropriate team. Im sorry to hear you're experiencing issues with the ********************* We had reports of technical problems with the ******************** last week, you may want to attempt to log in again if you need to upload a document or enter your banking information for ACH... read more
******** was very professional and answered all my questions. She also worked very well with my plumbers.
Business response:
Hello *****, Thank you for the wonderful review! Providing our homeowners and their contractors with the very best customer service is important to us, and I am happy to see that ******** achieved that. To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here: **********************. Respectfully,Customer Care Support Team
I enjoyed working with ********!!! She was patient, kind and knowledgeable about what we needed to get the job done. Thank you to all of you for the great work you do. ??
Business response:
Hello ****** Thank you for taking the time to leave ** a fabulous review. ******** is a treasured member of our **************** Team, and we feel very blessed to be working with her. Her patience and empathy are just a couple of the traits that we admire in her. Did you know that we offer a more convenient way to pay on future claims? **** offers ACH reimbursements directly to your bank account; see the following link for more information: **********************. Respectfully,Customer Care Support Team
Spoke with Faith and she was very courteous and professional. Walked me through the entire claim process with simplicity and clarity.
Business response:
Hello *****, Thank you for taking the time to leave ** a great review. Faith is a valued member of our **************** Team, and we are fortunate to have her working with us. Did you know we also have an online ************* This feature allows you to review, track and manage your claims with a click of a button. Explore it here: **********************. Respectfully,Customer Care Support Team
As a real estate agent, I was extremely pleased with the speed and efficiency that the **** representative ******** assisted me with the warranty needs of my client. I could not have asked for a better experience.
Business response:
Hello *****, Thank you for taking the time to leave ** a positive review. Our **************** Team works extremely hard to provide the highest level of proficiency and professionalism. You can rest assured that they will treat your clients with the same speed and efficiency in the event that they call in for service. Thank you again for the positive review, and for choosing Americas Preferred Home Warranty as your home warranty provider. Respectfully, Customer Care Support Team
******** calmed my nerves and was extremely thorough and helpful!!!
Business response:
Hello ****, Thank you for the wonderful review! It looks like ******** took care of you extremely well during your claim filing process. She is a great asset to us at ****, and we are lucky to have her. Did you know we offer a digital option for fast and easy payment for approved claims? Its reimbursement through ACH. Check out the following link for more information: **********************. Respectfully,Customer Care Support Team
******** was very kind and helpful in the process of me submitting my claim!
Business response:
Hello ********, Thank you for taking the time to leave us such a wonderful review! I am pleased to see that ******** was able to assist you with filing your claim. Providing you with the best customer service is our goal, and ******** is an important part of our team. The warranty offers coverage on a wide range of items throughout the home and attached garage that add further value to your warranty. Check out the following link to learn more about the items we cover: **********************. ************************** Suppor... read more
Very good service! From ******** !! She was extremely informative and polite!
Business response:
Hello ******,Thanks for submitting this awesome review. Im so pleased to see that you enjoyed a 5-star experience thanks to ********* pleasantness, and knowledge of our warranty!Did you know that we also assist our homeowners by providing an online ************* where you can review, track and manage your claims with the click of a button? Explore it here: **********************. ************************** Support Team
We have had APHW since 2017. We have had to relocate for my spouse's job from state to state. When we moved to our current home our sellers included a home warranty that was with another company which I will not name (thumbs down). When that expired, I knew who we were going to go with (APHW, thumbs up). We have had a really great experience with APHW and I can truly say that since we have been with them for so long. I realize warranty coverage can vary from company to company but it is clear what they cover. What I would re... read more
Business response:
Hello *****,Thanks for posting such a glowing review! Im pleased to hear that youve enjoyed using our home warranty and that youve consistently experienced 5-star customer service.Another great benefit that we offer is our online blog. Enjoy free access anytime to a vast catalog of helpful articles and videos with easy tips and tricks to keep your home systems and appliances running smoothly. Check it out here: **********************. ************************** Support Team
Frequently asked questions about America's Preferred Home Warranty
How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.1 star rating with 7,677 reviews.
When is America's Preferred Home Warranty open?
America's Preferred Home Warranty is open now. It is open 24/7.