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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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Homeowner for 8 years and have been a customer of **************************************************************, **** excellent customer service and our experience has been solid over the years. Repairs have been taken care of and we have been extremely grateful to have the coverage and will continue to use Americans Preferred Warranty for any future services. Im thankful to have had warranty coverage each time we experienced a need for services.Overtime we have had service to our AC, Furnace, sump pump, stove etc. It is tr... read more
Business response:
Hello *******,Thank you for this spectacular review! I am so pleased to hear that our warranty has protected your home for so many years giving you the peace of mind of knowing that we have you covered.To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates and even check the status of your claim anytime. Get started here: ******************************************** Care Support Team
Dont have a lot of experience with home warranty companies. I understand that its being complicated process. However, everything that we have submitted that has been covered by our warranty has been promptly paid back and its been a pleasure working.
Business response:
Hello ******,Thank you for this excellent review. Im pleased to hear that you have had such a positive experience with our company and we look forward to helping you continue that trend!Also, your home can be the ideal place for cool, peace, and quiet. Here are a few steps you can use to stay cool at home and maybe even lower your electric bill: ******************************************** Care Support Team
This company provides EXCELLENT CUSTOMER SERVICE, after calling to have my AC issue fixed, I spoke with ******* who was so very nice, patient and helpful assisting me. With the multiple questions I had as a first time home buyer with this warranty company, she was very patient, and kind thoughout the entire call politely adressing every question and concern I had. I will definitely recommend this company if you are looking for a great warranty company that will cover the things you need for your home.
Business response:
Hello *******, Thank you for this glowing review. Im so pleased to hear that ******* provided you with a 5-star customer service experience and Im very grateful for your recommendation of our company to your friends and family! To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates and even check the status of your claim anytime. Get started here: **********************. Respectfully, ************* Support Team
The person I spoke with was bery helpful & took the time to walk me through the process. Excellent service.
Business response:
Hello *******, Thank you for this fantastic review! Im delighted to hear that your customer service representative was very accommodating and thorough when walking you through our claims process. We also assist our homeowners by providing you with our ************* This feature allows you to review, track and manage your claims with a click of a button. Explore it here: ******************************************** Care Support Team
I was able to get through quickly to file a claim. The customer service was excellent. My HVAC technician did have to call them to verify his findings. After doing so, my claim was immediately approved. So far, the experience has been very smooth. At the end of the day for a 20 year old A/C system, they will help cover about 15% of the cost of a new system. I was hoping for a bit more but it is better than nothing for sure. I would recommend if moving into a home with some older systems.
Business response:
Hello *******,Thank you for this great review! Im pleased to hear we were able to help offset the cost of replacing your air conditioner.Did you know? We can also assist our homeowners with our online ************* where you can review, track and manage your claims with the click of a button. Explore it here: ********************** ************************** Support Team
Super easy and helpful process!! My only complaint is that it is estimated to take about a month for the refund, but has saved me a lot on our AC tools. ***** mainly helped us over the phone and was fantastic!! ******** as well! Thank you ladies!!
Business response:
Hello Lakyn,Thank you for taking the time to rate our company. Im happy to hear that ***** and ******** were so fantastic! Im also pleased to see we were able to assist with the unexpected cost of repairing your air conditioner.Did you know? We offer a digital option for fast and easy payment for approved claimsreimbursement through ACH. Check out the following link for more information: ******************************************** Care Support Team
I am a first time homebuyer and when things started going wrong and not working it was extremely overwhelming. Add that the site didn't have our information and would not let me register. I sent an email to the site and was answered in less than 20 minutes by *****. I was directed to call and ***** answered the phone! She was personable, informational and easy to communicate with and she understand my struggles. She not only helped me get through the processes I needed, she thoroughly explained the next steps and helped me f... read more
Business response:
Hello *******, Thank you for such a wonderful review. Im delighted to hear that ***** was so amazing and knowledgeable, helping to give you peace of mind as a new homebuyer! To make the experience even better, we also offer a free and helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly: **********************. ************************** Support Team
I've had 3 claims with ****. All 3 have gone very smooth and I have been happy with the result each time.Communication is great and claims were paid very fast.
Business response:
Hello *****,Thanks for submitting this wonderful review. Im happy to hear that all of your claims have gone so smoothly, and Im delighted to see you enjoyed a 5-star experience!Did you know Americas Preferred Home Warranty (****) offers our homeowners a free loyalty program? Through our Preferred *************** program, you can save on the food, goods, and services you use every day. Check it out here: ******************************************** Care Support Team
Was able to talk to an associate who quickly helped me file a claim and explained in detail all of the steps. When the technician came, everything was simple moving forward to process the claim. Best part is being able to pick which company for the service needed. Excellent customer service.
Business response:
Hello *****,Thank you for this wonderful review of your experience; I am pleased you have had such a pleasant experience. Did you know that we offer loads of useful tips for homeowners to keep systems running smoothly throughout the home? Check out the following link for access to our blog: ******************************************** Care Support Team
Frequently asked questions about America's Preferred Home Warranty
How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.1 star rating with 7,189 reviews.
When is America's Preferred Home Warranty open?
America's Preferred Home Warranty is open now. It is open 24/7.