This profile has been claimed by the business owner or representative.
America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
Get directions
The compressor on my HVAC failed and **** denied my claim to pay for the labor to fix it. Hello *****, Thank you for sharing your feedback. Our home warranty coverage is designed to assist with the breakdown of specific systems and appliances due to normal wear and tear. However, it doesn't cover all items or necessarily the full cost of repair or replacement. In cases where a manufacturer’s warranty is still active, such as with your heat pump, we’re unable to process the claim under our plan. Our home warranty plans are de... read more
The compressor on my HVAC failed and **** denied my claim to pay for the labor to fix it.
Business response:
Hello *****, Thank you for sharing your feedback. Our home warranty coverage is designed to assist with the breakdown of specific systems and appliances due to normal wear and tear. However, it doesn't cover all items or necessarily the full cost of repair or replacement. In cases where a manufacturer’s warranty is still active, such as with your heat pump, we’re unable to process the claim under our plan. Our home warranty plans are designed to offer protection for a wide range of systems and appliances throughout your home... read more
It's always an excuse with these people. Don't waste your money. They deny payment, nickle and dime repairs, and leave you with a bad taste in your mouth when the repair cost is $975. Their reimbursement amount $85. Crooks, like any other insurance agency.
Business response:
Hello ***, Thank you for taking the time to leave us a review. Our home warranty is designed to provide coverage for the breakdown of specific systems and appliances due to normal wear and tear, but it does not extend to all items or cover every cost involved in a repair or replacement. Upon reviewing your claim, we did cover the cost of the replacement of the Schrader valve as well as the service call fee. The remaining charges were for items not listed under your warranty coverage. Our home warranty plans are designed to o... read more
This company that i was referred to by my real-estate agent. Was unbelievable in what I was offered my furnace stopped working after three months of moving in. I had it inspected prior to closing and was told it had issues but could get 1 to 2 years before it would need to be replaced. Had two companies to give me estimates both came in around $13,000. Both companies said and told America's Preferred that this cannot be repaired and needs to be totally replaced. We'll America's Preferred gave me $745.00 toward the $13,000 wh... read more
Business response:
Hello *****, Thank you for speaking with me today. I’m glad we had the opportunity to review your claim and were able to increase the assistance offered for the replacement of your furnace. Based on the average life expectancy of your older Carrier unit, we felt it was appropriate to adjust the support accordingly. We strive to be transparent about our coverage. You can learn more about what is and is not covered here (https://bit.ly/3IEfjbl), and get a clear look at any limitations here (https://www.aphw.com/terms-condition... read more
Scam, I would avoid. Sump pump went out, water flooded into my home. Had a contractor out and called to start the claim. Original claim was denied because there was rain water in the pit of the sump pump ????. Keep in mind, I was not requesting coverage for water damage just the pump. Called again, after service was completed and paid out of pocket because I got to thinking, wtf, thats the pumps purpose. So, they decided they would revisit the claim. Attempted to call the contractor to get a detailed determination of the fai... read more
Business response:
Hello ***, It was a pleasure to speak with you today. I’m glad we had the opportunity to review your sump pump claim and make an approval to assist with the replacement of unit. If you have any additional questions about your warranty or need further assistance, please don’t hesitate to reach out at 800-648-5006. Our Customer Service Team is always here to help. Best regards, Customer Care Team
Consumers BEWARE!!! I wish I could leave a review for less than 1 star. This company will go out of their way to try and not pay for necessary repairs. Bought a house 8 months ago, got the APHW warranty, now my AC system is completely shot, looking at a $12,000+ bill, and APHW has offered to cover close to $1,700... The main failure part is one of the parts covered in their warranty, but due to that part failure, the system became saturated and is now blowing mold through our entire house... So they will cover the part repla... read more
Business response:
Hello *****, Thank you for taking the time to leave a comment. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. Approval amounts for Covered Items more than one (1) year beyond the manufacturer’s life expectancy, or the industry standard life expectancy are subject to limits as stated in the Limitations of Coverage section of the warranty contract. We are ... read more
Sharing this to hopefully deter people from falling for the same scam we did. The warranty covers nothing. They will make you jump through hoop after hoop and will still deny the claim for what little the warranty does cover. I highly recommend the BBB investigate this company as it appears to be a scam. I would never do business with this company again.
Business response:
Hello ******, We have been trying to reach you. We would like to talk to you about opening a claim for your refrigerator issue. Please give us a call at ************ and reference your account number or your property address. ************************** Team
I wish there was an option to rate this company with 0 stars. We have had truly the worst of experiences with them over and over again. We bought a newer home, thinking we wouldnt really need any coverage. Unfortunately, life happened and we had to file 2 claims one on a dead built in microwave, and one on a condenser for our air conditioner. For the microwave, their claim process was impossible. We had a built in microwave which the company insisted needed to be repaired vs. replaced. The appliance companies literally laugh... read more
Business response:
Hello ******, Thank you for speaking with us today. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. I am glad that we had an opportunity to review your microwave and HVAC claims and make approvals on both. As we discussed, any approval that is made can be used for the repair or the replacement of the covered part or system. That is your option. Respectful... read more
No stars. I think this is a scam. The selling realtor added this as an incentive but when the dishwasher leaked causing $15,000 in damages, a leak detection professional identified the dishwasher as having a leaking pump. He provided a written report with pictures and even spoke to **** on the phone in my behalf. But because he could not state WHY the 9 year old dishwasher failed, they denied the claim. Homeowners insurance covered water damage and it only seems reasonable the home warranty should therefore cover the dishwas... read more
Business response:
Hello *****, We’ve reviewed your dishwasher claim and are happy to confirm that we can assist with the replacement. I spoke with your wife, ****, this afternoon and went over the approval details with her. *** has confirmed that the new dishwasher has been installed and working well. We’ve also verified the correct address for your reimbursement check. The claim is being processed, and your check will be mailed out in the next day or two. Best regards, Customer Care Team
Frequently asked questions about America's Preferred Home Warranty
How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.1 star rating with 7,677 reviews.
When is America's Preferred Home Warranty open?
America's Preferred Home Warranty is open now. It is open 24/7.