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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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Do NOT deal with this company. Any excuse to refuse and won't put it in writing.Last October 2025, my daughter and I had her furnace fail. According to the technician, a seal in the furnace failed causing condensation to collect and cause further damage. It was dangerous to run the furnace so after the tech sent the estimate to AP Home Warranty, we had it replaced. They refused to honor the warranty using excuses that were invalid. They refuse to give us a written or email reason for refusal. Verbally they said that condensa... read more
Business response:
Hello ***, Thank you for taking the time to leave us a review. Our contract is designed to provide assistance when specific items experience breakdowns due to normal wear and tear. However, it does not cover all situations or the full cost of every repair or replacement. After reviewing your HVAC claim, it was determined that the failure was caused by excessive rust due to condensate leaking. Failures related to rust are not covered within the first 30 days following closing. For this reason, we are unable to assist with the... read more
Stay as far away from this company as you can. We signed up with them because my wife's company has a special deal with them. We've been subscribed for 6 years, and during that time, we've rarely tried to use the coverage. However, every single time we've created a claim, **** has figured out some reason to deny it. We should have ditched them a LONG time ago, but we felt compelled to honor my wife's relationship. We've finally had enough, and we're terminating our contract. Don't be fooled by their marketing materials. They... read more
Business response:
Hello G. ******,Thank you for taking the time to share your feedback. We understand how frustrating appliance issues can be, especially when they impact something as essential as your refrigerator.The warranty provides assistance to you if a breakdown occurs on a covered item due to normal wear and tear. It does not cover everything. It may not cover the entire cost of repair or replacement of a covered item. After reviewing your recent claim, the components identified as causing the issue with your refrigerator are not list... read more
Feels Like a Complete Scam I rarely write reviews, but people need to be warned about American Preferred Warranty.I purchased this extended warranty when I bought my home less than two years ago. The entire reason you buy a home warranty is protection and peace of mind when something breaks. Instead, this company has denied both of the claims *** submitted.First claim: dishwasher issue denied.Second claim: electrical issue denied.Two claims. Two denials.What exactly is the warranty for?It feels like they are happy to collect... read more
Business response:
Hello ******, Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with your warranty experience and have decided to cancel your coverage. As outlined in the contract, coverage applies to specific items that fail due to normal wear and tear. It does not cover all situations, nor does it always cover the full cost of repair or replacement. In this case, the most recent claim was not approved because the issue was determined to be the result of improper installation, which falls ... read more
We have had this warranty since May since we moved into our house. *** had two claims already denied. My last claim was just denied. The representative had no idea about the parts of the furnace that needed to be replaced and denied it. This warranty is worth worthless and Im not sure why we even have it. Extremely difficult to deal with. I wouldnt recommend them to anyone.
Business response:
Hello ******, Thank you for taking the time to leave us a review. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the full cost of repair or replacement of covered items. Your technician advised that the issue with your HVAC system is with the zone control system. Components of the zone control system are listed as non-covered items under the warranty, so we are unable to assist with the cost of repairs. Our home ... read more
Refused to cover our dishwasher parts. ******. Scam. Stay away!
Business response:
Hello ********,Thank you for the opportunity to review your claim and for allowing us to speak with your husband, ****.Our contract provides assistance for the breakdown of specific items due to normal wear and tear. Please note that it does not cover every situation, nor does it always cover the full cost of repair or replacement for a covered item.We reviewed the approved amount with ****. We have received your invoice, and your claim is now being processed. You should receive your reimbursement payment shortly.Thank you f... read more
Terrible decision making process. They try really hard NOT to help home owners. Save your money for repairs. Complete waste of time and money. Will let my realtor and everyone I meet know. Wont do a simple repair on a weird technically!!!!
Worst home warranty company. They made excuse after excuse on why they would not cover electrical issues in my home. When asked for a refund, they would only give me 1/9th the amount paid for the warranty.
Business response:
Hello *****, Thank you for taking the time to share your experience with us. We truly appreciate the opportunity to review your concerns. Our home warranty is designed to assist with certain items that breakdown due to normal wear and tear. While it offers valuable coverage, there are limitations, and coverage may not always include the full cost of repair or replacement. After reviewing your claim, our team approved funds to assist with the electrical repairs. To ensure everything was clearly explained, we spoke with your h... read more
I would give this NO stars if that were possible.This company is, in short, a scam. We got this warranty with our house purchase. One week after moving in, an entire room as well as our microwave had zero power. We thought we got lucky...we have insurance on that!But..no.They are trying to claim that because an outlet in ANOTHER ROOM had ONE socket that didn't work, it's pre-existing. However, that socket is IN ANOTHER ROOM -- and still doesn't work. Proving it was NOT part of the room/microwave power issues. And, thus showi... read more
Business response:
Hello *. ***, Thank you for taking the time to leave us a review. Your contract provides assistance for the breakdown of specific covered items due to normal wear and tear. While it offers valuable coverage, it does not cover every situation, nor does it always cover the full cost of repair or replacement. We reviewed your electrical claim, and the warranty requires that all covered items be fully functional at the time your coverage begins. There were several electrical issues that were not corrected before the warranty wen... read more
I had an emergency repair on my boiler system. They said they were unable determination because the serial number wasnt provided. Instead of asking me for the serial number they allowed the policy to expire and with the claim.. I called several times somehow the lines were disconnected twice with no return phone call. There was a legitimate claim submitted while the policy was active. If youre thinking about using Americas preferred home warranty, you would do better going anywhere else for coverage en
Business response:
Hello ****, Thank you for taking the time to speak with me today. As we discussed, your contract covers specific items in the event of breakdowns caused by normal wear and tear. While not all situations or full repair costs may be covered, we do our best to provide meaningful support where possible. I’m glad we were able to review your boiler claim and approve funds to assist with the repair. If you have any further questions, please don’t hesitate to reach out to our Customer Service Team at 800-648-5006. Respectfully, Cust... read more
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How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.2 star rating with 9,186 reviews.
When is America's Preferred Home Warranty open?
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