This profile has been claimed by the business owner or representative.
America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
Get directions
This company is a waste of your money. Cost $3300 for a plumbing repair that they originally told me they may cover up to $500(which is already insulting), but then come back once the work was done to tell me that they won't cover it. A leaky pipe in a 120 year old house wasn't covered because we just moved in and it leaked within the first 30 days. Wasn't leaking during showing, any walkthroughs or even at closing. Went on our honeymoon and came back to a leaking pipe. This leaves me with no hope of them ever helping when w... read more
Business response:
Hello *****, Thank you for taking the time to leave a review. Our contract covers specific items in the event of breakdowns due to normal wear and tear, but please note it doesnt cover everything, and it may not cover the full cost of repair or replacement. Regarding your concealed plumbing claim, we reviewed the situation, and your contractor noted that the water line was corroded and had multiple pinholes in the copper pipe. According to our terms, we cannot assist with items that fail due to corrosion within the first 30 ... read more
This company is a scam - they will not help you. We had a simple leak from the garbage disposal needing resealing and required a new flange. Our claim was denied. Their policy will replace an entire new garbage disposal but not the parts or any damages that are caused by normal wear and tear overtime. That doesn’t make sense. After speaking to Customer Service associate ***, she sent me a blank email after I asked her to send our policy, and Bridgette was unprofessional, disrespectful and her answer to every question I asked... read more
Business response:
Hello ****, Thank you for taking the time to leave a review. We truly value your feedback. Our contract offers coverage for the repair or replacement of certain items due to normal wear and tear, but please note that it does not cover all items, and may not fully cover the cost of repairs in some cases. As per your technician, the sink ****** has failed and needs to be replaced. Unfortunately, this part is not listed as a covered item in our agreement, which means we are unable to assist with the repair costs for this partic... read more
This company is a fraud. I terminated my contract in July 2024 because of bad service. They auto renewed my contract in Sept 2024 and I am still being charged for it. I just saw on **** today that this company has over 300 One star reviews and I understand exactly why.
Business response:
Hello ****,Thank you for getting in touch with us. We're glad we could speak with you yesterday and successfully cancel your warranty to resolve the issue.If you have any further questions or concerns, dont hesitate to reach out. Our award-winning **************** Team is always here to help!Best regards,Customer Care Team
Coverage is very limited, youre better off setting aside the money youd pay for a Warranty unless this is included in a home purchase. In my experience with cancelling, Its nearly impossible to get someone on the phone or speak to a manager. I froze my credit card and they contacted my bank for updated payment information without informing me. Then, when I asked to cancel over the phone, they stated they would send me a cancellation form I must sign, and assured me I would not be billed for a renewal. Sure enough the followi... read more
Business response:
Hi ******,Thank you for sharing your feedback with us. Im really sorry to hear that the warranty cancellation process was frustrating for you. While the holiday weekend did create some delays, we understand this shouldnt have impacted your experience, and were working on improving our processes to avoid such issues in the future.Ive confirmed that your December warranty payment has been refunded and that your warranty has been successfully cancelled.I also want to sincerely apologize if our **************** Team made you fee... read more
This company is so deceptive in its coverage. I was denied two claims regarding my septic system electrical repair. Do not purchase this warranty.
Business response:
Hello ****, Thank you for sharing your feedback with us. We appreciate the opportunity to clarify the details of your coverage. As outlined in your contract, we provide assistance for breakdowns of covered items due to normal wear and tear. However, not all issues are covered, and in some cases, the cost of repair or replacement may not be fully reimbursed. After reviewing your claim and the information provided by your contractor regarding the septic system, it appears that the failure is related to the wiring, which unfort... read more
In case my 1-star review on ****** is difficult to find, here is the original with an update:I signed up for their home warranty six years ago through my realtor, hoping for peace of mind as I live alone. Unfortunately, after my recent claim experience, I cannot recommend this company.Over the past six years, I didnt file a single claim until this week. My repair bill totaled $2,730, and they only covered $400, costing me $2,944 out of pocket (including this years warranty premium of $614). That means I paid more than the re... read more
Business response:
Hello ***, Thank you for taking the time to leave us a review. We appreciate your feedback. As outlined in the contract, we provide assistance for the breakdown of specific items due to normal wear and tear, but it does not cover everything. Additionally, it may not cover the entire cost of repair or replacement for covered items. We have adjusted the assistance we will provide for the repair of the control board, ensuring the full cost of the repair (less your deductible) is covered. We have made multiple attempts to contac... read more
They are the worst company they really don't cover anything I would not recommend going with them call them on two different occasions and both things were not covered
Business response:
Hello *****,Thank you for taking the time to leave us a review. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. The information you provided allowed me to review your contract and I see that the claim for your well pressure switch has been reviewed and approved. However, I noticed that we have not received the final diagnosis from your contractor, for you... read more
****************. Says they cover something, then come up with a shady reason it is not covered via 'semantics'. They dont have the consumer best interest .. they are fraud.
Business response:
Hello *******, Thank you for taking the time to leave us a review. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. We would like to make sure that your unit is fully functional and working as it should. Your contractor said that adding refrigerant will not stop the leak, and we are looking to assist with the repair of your heat pump, so that the unit is n... read more
Terrible company. I have bad experiences with them since I started with them. Since last 2-3 years, they have rejected all my claims for one reason or another. They continue to find a way to reject, even after agreeing to pay pennies against actual cost. It's scam to grab money and not pay anything for any repairs. I will not recommend to anyone and will cancel my services.
Business response:
Hello ******, Thank you for taking the time to leave us a review. With the information provided, I have been able to review your warranties. I see that we have paid 10 of your filed claims over the past 5 years, and currently, we are awaiting a corrected invoice from your contractor to be able to finalize your current claim. Further information regarding the determination that was made on your claims can be found in the online ************ on our website: **********************. Respectfully,Customer Care Support Team
Frequently asked questions about America's Preferred Home Warranty
How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.1 star rating with 7,677 reviews.
When is America's Preferred Home Warranty open?
America's Preferred Home Warranty is open now. It is open 24/7.