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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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On July 2, 2025, I spoke with a customer care representative from [Company Name], who confirmed that our dishwasher replacement would be covered under our home warranty and told us to go ahead with the replacement. Based on this verbal confirmation, we proceeded with the purchase.After submitting our claim, the company denied coverage. We appealed twice and specifically requested that they review the July 2 call recording, but they have refused to address it. We are now out over $1,500 for the replacement, plus the cost of t... read more
Business response:
Hello *** and ******, Thank you for taking the time to share your experience. We understand how frustrating appliance issues can be, and we appreciate the opportunity to clarify the situation. Our contracts provide coverage for certain breakdowns due to normal wear and tear but do not include every component or guarantee full coverage for all repairs. While we did not receive a call from you on July 2nd, we did speak with you on July 3rd. During that call, we explained that we needed to hear directly from the technician rega... read more
This place will not cover what they've listed they covered. And they found a way out of it by claiming it was something that it was not. I spoke to supervisor and they refused to pay for anything. This place is a scam and need to be reported.
Business response:
Hello *****, We appreciate you taking the time to share your feedback. Our contracts provide assistance for the breakdown of certain items due to normal wear and tear. However, not all items are covered, and in some cases, not all costs are included. After reviewing your A/C claim and the technician’s findings, we determined the failure was not due to normal wear and tear and involved a non-covered item. Because this was the cause of the issue, we’re unable to assist with this repair. Our home warranty plans are designed to ... read more
Terrible. Tried to open 1 claim and was fought all year. I was told by 2 people at their company that the issue was covered. Then later I was told it was not covered. Never got a straight answer out of them once, and they ignored my claim, despite constantly following up, until my coverage was up. Complete waste of money. DO NOT USE THIS COMPANY.
Business response:
Hello ****, Thank you for taking the time to share your feedback. Our warranty contract provides assistance for specific breakdowns due to normal wear and tear. However, it does not cover everything, nor does it guarantee full reimbursement in all cases. I’ve reviewed your plumbing claims. On January 3, 2025, we informed you that we couldn’t assist with the main water shutoff valve inside the home, as it was not functioning properly at the time your warranty began. We also discussed the approved amount for the repair/replace... read more
Terrible. Tried to open 1 claim and was fought all year. I was told by 2 people at their company that the issue was covered. Then later I was told it was not covered. Never got a straight answer out of them once, and they ignored my claim, despite constantly following up, until my coverage was up. Complete waste of money. DO NOT USE THIS COMPANY. Hello ****, Thank you for taking the time to share your feedback. Our warranty contract provides assistance for specific breakdowns due to normal wear and tear. However, it does not... read more
The compressor on my HVAC failed and **** denied my claim to pay for the labor to fix it. Hello *****, Thank you for sharing your feedback. Our home warranty coverage is designed to assist with the breakdown of specific systems and appliances due to normal wear and tear. However, it doesn't cover all items or necessarily the full cost of repair or replacement. In cases where a manufacturer’s warranty is still active, such as with your heat pump, we’re unable to process the claim under our plan. Our home warranty plans are de... read more
The compressor on my HVAC failed and **** denied my claim to pay for the labor to fix it.
Business response:
Hello *****, Thank you for sharing your feedback. Our home warranty coverage is designed to assist with the breakdown of specific systems and appliances due to normal wear and tear. However, it doesn't cover all items or necessarily the full cost of repair or replacement. In cases where a manufacturer’s warranty is still active, such as with your heat pump, we’re unable to process the claim under our plan. Our home warranty plans are designed to offer protection for a wide range of systems and appliances throughout your home... read more
It's always an excuse with these people. Don't waste your money. They deny payment, nickle and dime repairs, and leave you with a bad taste in your mouth when the repair cost is $975. Their reimbursement amount $85. Crooks, like any other insurance agency.
Business response:
Hello ***, Thank you for taking the time to leave us a review. Our home warranty is designed to provide coverage for the breakdown of specific systems and appliances due to normal wear and tear, but it does not extend to all items or cover every cost involved in a repair or replacement. Upon reviewing your claim, we did cover the cost of the replacement of the Schrader valve as well as the service call fee. The remaining charges were for items not listed under your warranty coverage. Our home warranty plans are designed to o... read more
This company that i was referred to by my real-estate agent. Was unbelievable in what I was offered my furnace stopped working after three months of moving in. I had it inspected prior to closing and was told it had issues but could get 1 to 2 years before it would need to be replaced. Had two companies to give me estimates both came in around $13,000. Both companies said and told America's Preferred that this cannot be repaired and needs to be totally replaced. We'll America's Preferred gave me $745.00 toward the $13,000 wh... read more
Business response:
Hello *****, Thank you for speaking with me today. I’m glad we had the opportunity to review your claim and were able to increase the assistance offered for the replacement of your furnace. Based on the average life expectancy of your older Carrier unit, we felt it was appropriate to adjust the support accordingly. We strive to be transparent about our coverage. You can learn more about what is and is not covered here (https://bit.ly/3IEfjbl), and get a clear look at any limitations here (https://www.aphw.com/terms-condition... read more
Scam, I would avoid. Sump pump went out, water flooded into my home. Had a contractor out and called to start the claim. Original claim was denied because there was rain water in the pit of the sump pump ????. Keep in mind, I was not requesting coverage for water damage just the pump. Called again, after service was completed and paid out of pocket because I got to thinking, wtf, thats the pumps purpose. So, they decided they would revisit the claim. Attempted to call the contractor to get a detailed determination of the fai... read more
Business response:
Hello ***, It was a pleasure to speak with you today. I’m glad we had the opportunity to review your sump pump claim and make an approval to assist with the replacement of unit. If you have any additional questions about your warranty or need further assistance, please don’t hesitate to reach out at 800-648-5006. Our Customer Service Team is always here to help. Best regards, Customer Care Team
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America's Preferred Home Warranty has a 4.2 star rating with 9,186 reviews.
When is America's Preferred Home Warranty open?
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