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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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Coverage is very limited, youre better off setting aside the money youd pay for a Warranty unless this is included in a home purchase. In my experience with cancelling, Its nearly impossible to get someone on the phone or speak to a manager. I froze my credit card and they contacted my bank for updated payment information without informing me. Then, when I asked to cancel over the phone, they stated they would send me a cancellation form I must sign, and assured me I would not be billed for a renewal. Sure enough the followi... read more
Business response:
Hi ******,Thank you for sharing your feedback with us. Im really sorry to hear that the warranty cancellation process was frustrating for you. While the holiday weekend did create some delays, we understand this shouldnt have impacted your experience, and were working on improving our processes to avoid such issues in the future.Ive confirmed that your December warranty payment has been refunded and that your warranty has been successfully cancelled.I also want to sincerely apologize if our **************** Team made you fee... read more
This company is so deceptive in its coverage. I was denied two claims regarding my septic system electrical repair. Do not purchase this warranty.
Business response:
Hello ****, Thank you for sharing your feedback with us. We appreciate the opportunity to clarify the details of your coverage. As outlined in your contract, we provide assistance for breakdowns of covered items due to normal wear and tear. However, not all issues are covered, and in some cases, the cost of repair or replacement may not be fully reimbursed. After reviewing your claim and the information provided by your contractor regarding the septic system, it appears that the failure is related to the wiring, which unfort... read more
In case my 1-star review on ****** is difficult to find, here is the original with an update:I signed up for their home warranty six years ago through my realtor, hoping for peace of mind as I live alone. Unfortunately, after my recent claim experience, I cannot recommend this company.Over the past six years, I didnt file a single claim until this week. My repair bill totaled $2,730, and they only covered $400, costing me $2,944 out of pocket (including this years warranty premium of $614). That means I paid more than the re... read more
Business response:
Hello ***, Thank you for taking the time to leave us a review. We appreciate your feedback. As outlined in the contract, we provide assistance for the breakdown of specific items due to normal wear and tear, but it does not cover everything. Additionally, it may not cover the entire cost of repair or replacement for covered items. We have adjusted the assistance we will provide for the repair of the control board, ensuring the full cost of the repair (less your deductible) is covered. We have made multiple attempts to contac... read more
They are the worst company they really don't cover anything I would not recommend going with them call them on two different occasions and both things were not covered
Business response:
Hello *****,Thank you for taking the time to leave us a review. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. The information you provided allowed me to review your contract and I see that the claim for your well pressure switch has been reviewed and approved. However, I noticed that we have not received the final diagnosis from your contractor, for you... read more
****************. Says they cover something, then come up with a shady reason it is not covered via 'semantics'. They dont have the consumer best interest .. they are fraud.
Business response:
Hello *******, Thank you for taking the time to leave us a review. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. We would like to make sure that your unit is fully functional and working as it should. Your contractor said that adding refrigerant will not stop the leak, and we are looking to assist with the repair of your heat pump, so that the unit is n... read more
Terrible company. I have bad experiences with them since I started with them. Since last 2-3 years, they have rejected all my claims for one reason or another. They continue to find a way to reject, even after agreeing to pay pennies against actual cost. It's scam to grab money and not pay anything for any repairs. I will not recommend to anyone and will cancel my services.
Business response:
Hello ******, Thank you for taking the time to leave us a review. With the information provided, I have been able to review your warranties. I see that we have paid 10 of your filed claims over the past 5 years, and currently, we are awaiting a corrected invoice from your contractor to be able to finalize your current claim. Further information regarding the determination that was made on your claims can be found in the online ************ on our website: **********************. Respectfully,Customer Care Support Team
My well is not working. Have spent an hour trying to reach their claim department and it acts as though they have closed the doors. Is this a scam that takes my money monthly. Have looked up multiple numbers associated with this business and they all hang up. Unreal
Business response:
Hello *****, Thank you for taking the time to leave us a review. We apologize for the difficulty you had when trying to reach us over the weekend to file your claim. It was brought to our attention that our phone provider had a temporary outage; however, the issue has since been resolved. Please contact our **************** Team at ************; they are available 24/7/365 to help you file your claim. We also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status ... read more
Thank God the seller paid for this as part of closing - absolutely a waste of money.The customer service reps will ask questions of your tech until they get them to say something that will invalidate the claim. (Basically anything except the exact phrase "wear and tear due to old age" - AND NOTHINGELSE) .If you don't already have this warranty go somewhere else.
Business response:
Hello ******,Thank you for taking the time to submit your review.Per the terms and conditions of the warranty: during a service call, if no covered failure is discovered or repaired, the homeowner is responsible for the entire cost, including labor.Upon review of your account, I see that you had two concealed plumbing claims. The first was not approved because the cause of failure was the improper tightening of the **trap that lead to it leaking. Also, on your snaking claim the technician told us that they were unable to cle... read more
Terrible company. They said they won't cover the washer since we purchased it at a different house. Ridiculous.
Business response:
Hello ***, Thank you for taking the time to leave us a review. The warranty terms and conditions advise that Covered Item means those items shown to be covered on the Confirmation Page, which must be:c. Located within the main perimeter of the main foundation of the Covered Home or within an attached garage as of the Contract Start Date. When you opened your claim, you stated it was the dryer that failed, and you advised the **************** Representative that you brought your dryer with you from your previous home. Per the... read more
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How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.1 star rating with 7,179 reviews.
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