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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ARHAUS DOES NOT APPEAR TO CARE ABOUT ITS CUSTOMERS!!! I PURCHASED A BED FROM ARHAUS LOFT, WE WERE DOING SOME RENOVATIONS AND I DIDN'T UNWRAP THE PACKAGING UNTIL A FEW MONTHS LATER. I LATER FOUND THE BED WAS MISSING THE SLATES. I REACHED OUT TO NUMEROUS MANAGERS TO RESOLVE THE ISSUE WITH LITTLE TO NO RESPONSE!! I STOPPED IN TO THE LOMBARD, IL, LOCATION SINCE THE STORE MANAGER CONTINUE TO IGNORE MY CALLS. THE ASSISTANT MANAGER __TRIED__ TO HELP BUT WAS GIVEN WRONG INFORMATION. IT LOOKS LIKE I WILL HAVE TO INCUR THE FULL PRI... read more
Love the store, but if we have the customer service again that my husband and father in law had tonight, 4/6 we will never come again. He wanted to surprise me with one of the cement pots they have in the store, so he finds one that has a fake floral arrangement in. One employee tells him that he can purchase it without the arrangement and told my husband to carry it to the counter. So my husband carries by himself this heavy cement pot, and gets to the counter and a different employee says “ I can’t sell you this one becaus... read more
Great quality furniture; however absolutely terrible customer service. Forced to deal directly with corporate to get anything handled and that was like pulling teeth. Also had to deal directly with the shipping service, Ryder since Arhaus couldn't give us any answers. Arhaus was happy to take our order; however the only level of customer service we did receive is when we threatened to pull our "already late" order. Would avoid buying anything from the Cherry Creek Denver location and Jinny Wood.
I purchased an end table on Feb 16th which was too be in the store in a week and a half. Which I had too pay for in advance. That day has come and gone. I called "sorry the end table didn't come in will be here March 13." Well I called March 14th "no table didn't arrive, will be here March 27th." Really, I've asked for a refund, what a way to do business. I'll shop elsewhere.
Know your product and be upfront about the "Non Negotiable Fee" You can keep your furniture! we will Never go to this store again. I'll spend $3,000.00 elsewhere. But of course Arhaus could not care less.
Purchased a quite expensive set of table and chairs for my office. After 5 months, the springs broke on one of the chairs. No warranty because it was used in an 'office'/commercial setting. No kids, just adults sitting around a table. Arhaus has some very pretty things. But the quality doesn't have much to be desired. Very disappointed.
My husband and I purchased multiple items, spent thousand of dollars in the store in WC. Nice service but as soon as you are done paying for your purchases, service stops. Items are not being delivered at said time. Their delivery company that they outsource to are rude and make you feel that you are an inconvenience to them. I communicated with store multiple times with inquiry about furnitures being ready for delivery after due date, got a different answer each time. I am now paying additional fee for delivery since I wont... read more
This is in regards to a visit my mother made at the Palm Beach Gardens store today, January 23, 2019. During her visit this afternoon, she was very interested in a console table that was displayed on the floor. She kindly asked an associate if the table was on sale as the signs said that there was a storewide sale of up to 40% off. The associate (if you would even want to call her that) rudely said that it was not on sale and walked away; without even assisting her or looking up the item...My mother proceeded to look online ... read more
Customer service is terrible. After ordering 9 months ago, our shipment was delivered incomplete and damaged. It took 3 attempts to deliver a bed that was not damaged. Our nightstand was damaged and discontinued. Can't get a callback or any information on why my credit card has not been refunded for the nightstand that was never delivered. Salesperson stopped returning calls. Read other reviews carefully before making a purchase from this company. We are hopeful that this will be resolved but have little faith at this ... read more
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 9,101 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open at 9:00 a.m.