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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I came into store with husband and we ordered our furniture back in September 2018. A whole living room. Even though the sales associate Rhonda was very nice and helpful and my experience in the store was pleasant. The ending result was the most horrible experience ever. So here are few examples. We Never received updates from the sales associate or manager or anyone at all on the status of our order. So basically completely forgotten about. Have had furniture delivered on different dates 4 months later and still waiting on... read more
I was in your store and your associate asked what projects I was was doing. I mentioned that we wanted to redo our master bath. She recommended their "designer" and we paid this "designer" a design fee and she started the process of our remodel. That was June 1, 2018. We never got any further and now I am fighting to get my fee returned as we never received a usable design. This person has since moved out of the Baltimore area and I am assuming I am out my money at this point. Not happy...
We have purchased both furniture and accessories from Arhaus in the past, but our recent experience with the Indianapolis store has been a real disappointment! We ordered 2 ottomans (or poufs) on October 13 and stressed at the time that they were Christmas gifts. We were assured we would have them in early December. Having heard nothing from the store, I called on December 13th and spoke with David. He informed me that our original salesperson, Rebecca, was still with the company but had relocated to a different location... read more
Business response:
Hi Julie—Thank you for reaching out. Would you please send your order number to social@arhaus.com so we can reach out?
Locked the doors in our face 10 minutes before closing time this evening. Rude and unprofessional.
This is my second experience, the first order took a LONG time to come in, so I expected to wait with my second order. I ordered items labor day weekend, still nothing is here, I was supposed to have everything mid-october in time for the holidays. They finally called me yesterday to collect the remaining payment to deliver the items, you would think they'd be in Texas, not the case, everything is still in Ohio! Other companies I've worked worth at least throw an email your way letting you know adjusted delivery windows, but... read more
Business response:
Hi Kimberly—Thank you for reaching out. Would you please send your order number to social@arhaus.com so we can reach out?
So far our experience with Arhaus has been less than mediocre. We spent a ridiculous amount of money for what we thought was going to be high quality and amazing customer service. We picked out a stock fabric because we needed the couches quickly. We also asked for no down or down alternative because I am highly allergic to feathers. Our couches got delayed because they over sold the fabric.. but we only found that out by following up myself. They decided to set us up with loaner couches that reflected the couches we had pur... read more
We have been waiting for an Oct delivery which was promised Oct first week pushed out until second week Now they are telling us we may not even have them by Thanksgiving which is when I needed my dining room chairs
If there were a star less than one I would rate Arhaus with that. The customer service is beyond terrible, there is a lack of communication, and nothing has been timely. We purchased outdoor furniture in June and the product was delivered in the incorrect color, after waiting close to 10 weeks for delivery. They attempted to deliver the correct product, again after waiting far longer than the standard 8-10 weeks, and it arrived in the incorrect size. We agreed to wait for a third attempt to deliver the correct product. We wa... read more
Purchased a couch and dining set. The finish is flaking off the dining room table and the fabric is pulling from the seams of the cushions,not to mention the fact that the feathers don’t want to stay in the cushions. Tried multiple times to have the issue resolved but they are unwilling to fix the problem. Spent a lot of money and this is very disappointing. Also referred friends when we first purchased our stuff and now they are having a similar problem with the finish on their dining table. Don’t even bother with the worry... read more
Business response:
Hi Sara—Thank you for reaching out. May you please send your order number and contact information to social@arhaus.com so we can reach out?
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 9,100 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open at 9:00 a.m.