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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received the Merle chairs and table set in three different colors. First they argued that this is normal, then they told me that I have to pay restocking fee. I fought back till they had no choice but to take it back. The set is still with me as they have not been able to get it picked up. The story doesn’t end here. I then received the Veda sofa set. The height of the chairs is 3 inches shorter than advertised. I am now being told that this is normal. In summation, horrible furniture and horrible customer service. Stay aw... read more
Business response:
Hello Faisal. Thanks for reaching out. Would you send your contact information to social@arhaus.com so we can reach out?
I recently purchased the Arhous Tahoe sectional sofa. I am very disappointed with the construction of the sofa. I do not recommend anybody purchasing the Tahoe sectional as it’s impossible for the sectional to stay together, and it’s very uncomfortable to sit on. The feather and down seat cushions slide off the frame. The frame is made from foam which means there’s no framework. The design is awful. Arhous has a concierge customer department who sent a group of three men to assess my concerns on the badly designed sectional.... read more
Business response:
Hello Shirley - Thanks for reaching out. Would you send your contact information to social@arhaus.com so we can reach out?
I have had the absolute WORST customer experience ever from this store and I would recommend highly you take your money elsewhere. They took a $7000 order from me July 5, 2019 and told me to except furniture in 8-12 weeks. I heard no update, not a word, so I called at 12 weeks. They told me it has a promise date of 11/2, there was a delay, easily I would have it for the holidays. 11/2 comes and goes, no update, no call, nothing. So I call 11/4, there’s been a delay, looks like 11/15. So I call 11/15, no one calls me. There i... read more
Terrible customer service! Spent several thousands on furniture. Two pieces were shipped damaged and had to be repaired or sent back. Purchased a clock that was called an "Iron Clock" that was covered in rust on the back side and was not sealed correctly on the front. Called Concierge Services and was told that the manufacturing process was being looked into. Never heard back from anyone until after several attempts. Was promised that something would be done. They offered to refund our shipping cost which was never do... read more
Business response:
Hi Brian - Thank you for reaching out. Would you please send your contact information to social@arhaus.com so we can reach out?
They delivered a defective product to me with a hidden defect. They now refuse to fix it bc I didn’t discover what was hidden from me, but should have been known to them. Leafs don’t fit in table. They delivered replacement table when pedestal split on 1st one, but didn’t replace leafs. They know leafs are custom to each table, but I didn’t. They didn’t deliver new ones. I go to use my leafs (from 1st table) and they don’t fit. Arhaus says SOL.
Business response:
Hi Stacey—Thank you for reaching out. Would you please send your order number to social@arhaus.com so we can reach out?
Beautiful things in this store but just too pricey. A rug in there would be the cost of a down payment on a car. If you can swing it and you live the life of luxury, then you can own some gorgeous things. Just not for me.
I guess I’ll add to all the negative reviews about Arhaus as a company and this store. This furniture is not cheap and if you choose to buy, be prepared to be waiting for furniture you’ve paid for, for a long time. Could be up to an extra 4 weeks for delivery on top of “manufacturing time”, which will not be mentioned and even lied about. Anna, the manager I talked to, was very condescending. She did not listen and was repeatedly interrupting me before I could even ask a question or finish my sentence when I attempted to res... read more
Business response:
Hi Lane—Thank you for reaching out. Would you please send your order number to social@arhaus.com so we can reach out?
How could Arhaus improve you ask? Let's begin with delivering your products that aren't defective. Second, calling back your clients as promised to radiate their issues.
Business response:
Hi Nakul—Thank you for reaching out. Would you please send your order number to social@arhaus.com so we can reach out?
Nightmare system , five pages and a signature for a simple pillow purchase . I realized I was charged more than the price tag on the pillow when I called the store to see if they had a second one in stock . After they confirmed that they did have one in stock I asked what was the price on the tag ? The sales person said $119 but was coming up in their system at $149 and that she would make it the $119 , I said I would take it and pick it up when I was back in town put it on my card . She sent me a confirmation for $149. I c... read more
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 9,100 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open at 9:00 a.m.