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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Buyer beware! Horrible experience end to end. Started with a sales person continuing to remove their mask in front of my pregnant wife. Consistent issue with their billing and system. Had to ask 4 times to have our phone number updated after not receiving follow ups at each turn. Ultimately had furniture arrive broken and not as advertised. They left me in the impossible position of having to choose between accepting it or starting the process over (12 week wait time, more in and out of our home during a pandemic). At every ... read more
Business response:
Hello Bryan—Thank you for reaching out. Could you please provide your order number + contact information to social@arhaus.com so we can have a team member reach out?
I bought a Baldwin sofa in 2010 for almost $2,000. It was rarely used until 2017. In 2019 I noticed the cushions had sunk, which causes hip pain when sitting on it. Also, the pillow inserts do not fit the pillow covers. I called customer service, they had a technician come out, and ultimately replaced the cushions and the technician said to just fluff up the pillows (which doesn't work). The cover for the pillow is clearly larger than the insert.In 2020 again the cushions sank. This time the technician that came out look at ... read more
Business response:
Hello Mary - Thanks for reaching out. Could you please provide your order number + contact information to social@arhaus.com so we can have a team member reach out?
BUYER BEWARE! Check BBB and other online review sites for how this company operates, because I sure wish I would have done so. My husband and I purchased a sectional THREE years ago and after numerous major production errors and failed attempts to repair, we still do not have what we paid $5200 for!!! 250 emails, phone calls, house visits, it goes on and on. This company is the epitomy of incompetence and they have absolutely zero respect for your time. STAY AWAY!
Business response:
Hello Lara - Thanks for reaching out. Would you send your contact information to social@arhaus.com so we can reach out?
BUYER BEWARE! Check BBB and other online review sites for how this company operates, because I sure wish I would have done so. My husband and I purchased a sectional THREE years ago and after numerous major production errors and failed attempts to repair, we still do not have what we paid $5200 for!!! 250 emails, phone calls, house visits, it goes on and on. This company is the epitomy of incompetence and they have absolutely zero respect for your time. STAY AWAY!
Horrible customer service and complete disregard for customer satisfaction
I received the Merle chairs and table set in three different colors. First they argued that this is normal, then they told me that I have to pay restocking fee. I fought back till they had no choice but to take it back. The set is still with me as they have not been able to get it picked up. The story doesn’t end here. I then received the Veda sofa set. The height of the chairs is 3 inches shorter than advertised. I am now being told that this is normal. In summation, horrible furniture and horrible customer service. Stay aw... read more
Business response:
Hello Faisal. Thanks for reaching out. Would you send your contact information to social@arhaus.com so we can reach out?
I recently purchased the Arhous Tahoe sectional sofa. I am very disappointed with the construction of the sofa. I do not recommend anybody purchasing the Tahoe sectional as it’s impossible for the sectional to stay together, and it’s very uncomfortable to sit on. The feather and down seat cushions slide off the frame. The frame is made from foam which means there’s no framework. The design is awful. Arhous has a concierge customer department who sent a group of three men to assess my concerns on the badly designed sectional.... read more
Business response:
Hello Shirley - Thanks for reaching out. Would you send your contact information to social@arhaus.com so we can reach out?
I have had the absolute WORST customer experience ever from this store and I would recommend highly you take your money elsewhere. They took a $7000 order from me July 5, 2019 and told me to except furniture in 8-12 weeks. I heard no update, not a word, so I called at 12 weeks. They told me it has a promise date of 11/2, there was a delay, easily I would have it for the holidays. 11/2 comes and goes, no update, no call, nothing. So I call 11/4, there’s been a delay, looks like 11/15. So I call 11/15, no one calls me. There i... read more
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 8,231 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open tomorrow at 9:00 a.m.