This profile has been claimed by the business owner or representative.
101 R John St, Westminster, MD, 21157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to 12:00 p.m. |
They told me my roof’s pitch was too tall. There would have been a big price difference. There should have been a disclaimer that some roofs would not qualify or would have an extra charge for a steeper pitch. Their estimate was based off of googling my home. I purchased a Big Deal for $99 Roof Tune Up and Gutter Cleaning
Business response:
As the owner, I do apologize that we we're not able to service you for $99 Tune-Up at the time of your purchase. As of October 1st however, we have made a policy change at AROCON and now all asphalt shingle roofs, no matter of size, are applicable for our $99 Roof Tune-Up at the $99 price. Again I am sorry for any trouble this may have caused but we would love to gain your business and support.
unknown They were courteous in explaining that the pitch of the roof prevented them from completing the service.
Business response:
Thank you for posting your feedback!
unknown The roofer came out but did not get on the roof. We also paid an additional $176.00 which was a total of $276.00. He did not bring a ladder tall enough to get on the roof. I told the company the length of the Townhouse prior to the visit. The job was not performed.
Business response:
We are in the process of working with the customer to resolve these issues and ensure their 100% satisfaction.
Working with Arocon was one of my more frustrating contractor experiences. When I first purchased the deal, through Angie's list, I called the office to schedule. She first looked up my house on google maps to see the type of roof. She said - oh, it's a steep roof (not abnormally so, it's the same type as every other roof in our neighborhood). I asked if that would be a problem? She said, no, she didn't think so - - they may just not be able to "walk the roof." I explained that we had just had other work done on the roof, so... read more
My initial meeting with this company was through Angie's List to inspect the roof. Based on this, I agreed to replace my roof -- a project that was performed on time, without a hitch and the contractors connected with the project (Dan), took special care to be sure I was happy with the finished work in 2014.Then, I gave them an A+ rating. I decided to return to them for the insulation, but it didn't go as well. The consultant mapped out a plausible design that would include insulating and allowing some space for storage. I a... read more
Business response:
Will's a great guy isn't he? We love having him on our team here and I'm so glad that you had such an excellent experience with him. Thanks so much for posting your review!
. I call to confirm the appointment and she said she had to verify that my house qualified. After looking at my house she said the pitch was to high and I would have to go with a different package that was $251 more. I don't have that right now. So I will have to wait.
Business response:
As the owner, I do apologize that we we're not able to service you for $99 Tune-Up at the time of your purchase. As of October 1st however, we have made a policy change at AROCON and now all asphalt shingle roofs, no matter of size, are applicable for our $99 Roof Tune-Up at the $99 price. Again I am sorry for any trouble this may have caused but we would love to gain your business and support.
I was unable to reachthembefore the deal was purchased to ask specific questions.The company told me that the pitch of my roof put it outside the perimeter of a walkable roof. Therefore, the deal could not be applied. I have requested a refund for this. I purchaseda Big Deal for $99 for a Roof Tune-Up Plus Bonus Gutter Cleaning
Business response:
As the owner, I do apologize that we we're not able to service you for $99 Tune-Up at the time of your purchase. As of October 1st however, we have made a policy change at AROCON and now all asphalt shingle roofs, no matter of size, are applicable for our $99 Roof Tune-Up at the $99 price. Again I am sorry for any trouble this may have caused but we would love to gain your business and support.
I chose Arocon to remodel 2 bathrooms and replacement of anexterior door in my house based onexcellent work they did several years ago repair a leak in our roof. Unfortunately this job did not go well atall. Arocon subcontracted the work toa sub-contractor which then subcontracted the work to othersubcontractors. Unfortunately when Ireached out to Arocon to describe issues that were occurring on the job, therewas little sense of ownership and remediation was deferred to the subcontractorchain that was the main problem. Thepr... read more
Business response:
Dear (removed member name), As the owner of AROCON, I do personally apologize for the issues that you experienced on your project. Unfortunately we we're working with some crews who we no longer do business with and were not informed of any of your projects issues until it was too late. Again I am sorry for your troubles and we hope that the discounts we offered to you will aid in improving your opinion of us as a company. We pride ourselves on great customer service and truly hope that you will consider working with us in t... read more
This provider could not provide the service and they contacted me promptly. The service man looked at my house on the Internet and concluded that the pitch of my roof did not meet their specification. There was no way for me to know that. .
Business response:
Thank you so much for sharing your feedback! We work hard to communicate with all of our customers. I apologize your roof pitch did not meet our specs, but we would just love the opportunity to work with you again in the future!
AROCON Roofing And Construction has a 4.7 star rating with 6,366 reviews.
AROCON Roofing And Construction is open now. It will close at 7:00 p.m.