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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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I have been with American Residential Warranty seven years. So far my experience has been a very good one.
Business response:
Hello Velvet, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
I've had a couple of items breakdown in our home and as soon as we called the issue was resolved to 100% of my satisfaction. Would recommend to family and friends
Business response:
Hello Eduardo, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
i have only had american residential warranty for a couple of months and so far i have no complaints .
Recently had cause to call for a refrigerator fix. The service provider was courteous, on time and ordered the replacement parts prior to the service date which was very convenient. Refrigerator fixed. Total time from reporting problem was less than one week.
Business response:
Hello Geoff, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
The process of submitting claims has been pretty simple. And the follow up by service provider is relatively quick. So far I have been satisfied with the company.
Business response:
Hello Aditya, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
Very professional, on time and health concerned about corvid19.
Business response:
Hello Davretta, Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs. Sincerely, American Residential Warranty
My name is ***** *********. policy# ******* I signed up for a full year of coverage 9-12-25 with **** ****. After asking many questions which included the coverage Appliances that may not be repairable. She reassured me that it would be replaced full price. I asked other questions also. No where in our conversation did she tell me that "Only up to the allowed amount". It took me a few days before I could sit down and go over the whole contract, and when I did, I was very upset that I was misled about the coverage on almost e... read more
Business response:
We reviewed your account and call recordings and confirmed that our agents followed the proper procedures and provided accurate information. While not every plan detail is discussed during enrollment, customers are given a ****** money-back guarantee to review the full Terms and Conditions at their convenience.A welcome call was completed on 9/15, during which our representative offered to answer questions, and you confirmed you had not yet reviewed the plan documents.Your refund has been processed. If you need additional as... read more
My name is ***** *********. policy# ******* I signed up for a full year of coverage 9-12-25 with **** ****. After asking many questions which included the coverage Appliances that may not be repairable. She reassured me that it would be replaced full price. I asked other questions also. No where in our conversation did she tell me that "Only up to the allowed amount". It took me a few days before I could sit down and go over the whole contract, and when I did, I was very upset that I was misled about the coverage on almost e... read more
Business response:
We reviewed your account and call recordings and confirmed that our agents followed the proper procedures and provided accurate information. While not every plan detail is discussed during enrollment, customers are given a ****** money-back guarantee to review the full Terms and Conditions at their convenience.A welcome call was completed on 9/15, during which our representative offered to answer questions, and you confirmed you had not yet reviewed the plan documents.Your refund has been processed. If you need additional as... read more
ARW Home Plans, and the company should be investigated because they are ripping off customers through false advertising, and charging customers additional fees for appliances repairs, in addition to what they charge customers each month. This company is very unprofessional, the staff is very rude and they mislead their customers by thinking their appliances are fully covered, when they sign up. However, you find out later, that nothing is fully covered and customers will pay more out of pocket cost when filling a claim. Also... read more
Business response:
We sincerely apologize for any frustration you've experienced. Throughout your time with ARW, we've successfully resolved two major claims, and your coverage has provided more value than the total amount you've paid into the plan.We understand that delays can be frustrating, and we want to assure you that our Escalations Team took action to expedite your water heater claim, including approving a ****** payout to help resolve the matter quickly.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,483 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.